The assistance Technical Support can provide on most third-party resources is fairly limited since we do not have access to all systems. Technical Support is not trained on the third-party functionality (navigating and using) nor do we have special resources outside of the information provided in your course; however, we can assist with things like clearing your cache and cookies.
If you ever require assistance with any third-party websites or resources, we may have the contact information for the third party's technical support listed below. If the resource/website isn't available in this article, you may also visit the Student Success Center. Finally, your instructor should be familiar with the resources located in their classroom, especially if they are degree specific. Your instructor can assist with functionality and often with registration or other issues.
Navigate to helpx.adobe.com for assistance with using and installing Adobe products such as Photoshop, Illustrator, and Premiere. Adobe support does not provide support for their free programs, such as Adobe Reader. You may search for your issue at the top of the page, select an issue from the Popular Topics, or select a product at the bottom of the page.
ALEKS is a program currently used in MAT-110 and MAT-144
Access codes for ALEKS are linked directly into your LoudCloud course. Assistance with registration and using ALEKS is outside of Technical Support's scope of service. We recommend contacting your instructor or accessing the ALEKS Support page for user-specific issues.
Bongo (formerly YouSeeU) provides video tools to develop communication, collaboration, and critical thinking. Check out the following Bongo resources before starting your assignments:
Help Center Bongo article and Student Success Center Bongo Resources
For system requirements, accessibility, and troubleshooting, please see Bongo Requirements & Troubleshooting.
CourseHero is an online learning platform where you can access over 30 million course-specific study resources contributed by a community of students and educators. GCU Technical Support’s phone number occasionally appears on Course Hero materials that were uploaded by GCU students. GCU is not affiliated with CourseHero however, and GCU Technical Support does not provide any support for their site. If you need assistance with this site, navigate to CourseHero Support page, or call their support line at 1-888-634-9397.
Eclipse is used in CST-105, CST-135, CST-341, CST-126, CST-236, and CST-256.
Eclipse Oxygen is currently the only version of Eclipse that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
Ensure you have installed the Oracle JDK prior to installing Eclipse.
For support and installation steps, go to https://www.eclipse.org.
There is also a YouTube video available that shows the installation process.
Kurzweil is an assistive technology for reading, writing and studying. Some of the tools provided are text-to-speech, digital highlighters, sticky notes, graphic organizers and a talking spell checker. Kurzweil 3000 is located within your Student Portal in the Helpful Links app. For technical support related to using the program, see the Kurzweil support website.
LabVIEW is a software used to test, take measurements, and maintain control with rapid access to hardware and data insights. Assistance with installing and using LabVIEW is outside Technical Support's scope of service. For assistance on usage or installing the software, navigate to LabVIEW's Technical Support page.
Loom is a free video recording tool that allows you to send messages through shareable videos. For assistance on installing the software or usage, navigate to the Loom Help Center.
Additionally, you may visit the Student Success Center for more resources on usage.
Mathematica is a mathematical computation program used in some STEM programs. For assistance accessing and using this program, see the resources available on the Course Material Support page of the Student Success Center.
MathXL and MyMathLab are some of the course materials students of Mathematics and Statistics courses may use. Also, they may need to use MyStatLab to complete their course.
If you encounter issues with any of these resources, please refer to MathXL and MyMathLab for guidance. If the previous article does not help, navigate to mathxl.com. The footer has support options for the following:
- Educator Training & Support
- Student Support
- IT/Lab Admin Support
- System Requirements
- Accessibility Information
Select Student Support from the footer of the page. Here you can find help setting up your computer, registering, and more. You can also visit Pearson’s support center at https://support.pearson.com/getsupport/.
MATLAB is a programming platform available to GCU students and faculty. For more information, please see MATLAB.
We also recommend checking out the tutorials within the Student Success Center.
For assistance with educational software from McGraw-Hill Education, visit their Technical Product Support page. This website provides a phone number as well as an option for online support.
For video tutorials and how-to articles, navigate to support.office.com.
Microsoft Teams is a communication software that allows people to meet and chat without going through email. For information about signing in and getting started with using Microsoft Teams, check out this article:
Sign in and get started with Teams
For video tutorials and further support for Microsoft Teams, navigate to support.office.com/en-us/teams.
Virtualization software allows a user to emulate one operating system on a different operating system. For assistance setting up virtualization software, check out our article Virtualization Software. For assistance using this software, we recommend viewing tutorials online on Google and YouTube. You can also attempt using the community page for assistance with VMWare or submit a support request here.
Microsoft Visio is a diagramming and vector graphics application. It is used to create simple or complicated diagrams.
For assistance with Microsoft Visio, please navigate to Visio Help Center.
MindTap is used as a platform for eBooks and course content. To check if your computer meets the requirements for MindTap, use this link. For assistance with Mindtap, navigate to support.cengage.com. Otherwise, you can contact your instructor for further instruction on how to use MindTap.
Multisim is used to visualize, design, and analyze electric circuits through simulations. Assistance with installing and using Multisim is outside Technical Support's scope of service. For assistance, please navigate to the Multisim Support page.
Students completing accounting and business courses may use MyLab | Accounting to complete their homework and assessment. To access your assignments from inside LoudCloud, navigate to the specific assignment page. Then, click the link to access the appropriate page.
If you encounter any issues while navigating around MyLab | Accounting, please refer to their website. The footer has support options for the following:
Select Student Support from the footer of the page. Here you can find help setting up your computer, registering, and more. You can also visit Pearson’s support center at https://support.pearson.com/getsupport/.
Navigate to OnTheHub and select Help in the top right-hand corner to browse help topics. Don't see what you are looking for? Select the Contact Us link close to the bottom of the page for the most up to date methods to get in touch with OnTheHub support.
Oracle JDK is a program used specifically in CST-105, CST-135, and CST-341.
Version 8 of the Oracle JDK is currently the only version of the JDK that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
The Oracle JDK can be installed from this website: http://www.oracle.com/technetwork/java/index.html
There is also a YouTube video available that shows the installation process.
Navigate to evolve.elsevier.com and select Help on the top or bottom banner. On the next page, you will be prompted to select I'm a student or I'm an educator for assistance with their products.
For more information, you can reach out to Elsevier at 800-222-9570
- Monday-Sunday: 6am-12am CST
Palisade is a risk and decision business analysis software. Most Palisade software adds into Microsoft Excel. A Windows operating system is required for this software. For assistance with the software, we recommend contacting your instructor or accessing the Palisade Support page.
Assistance with installing and using Parallels is outside Technical Support's scope of service. We recommend viewing the resource linked below for assistance with user-specific issues and checking out the Parallels website for additional support.
ProctorU is a third-party testing website used by the College of Nursing and Health Care Professionals. The ProctorU portal for GCU students can be accessed at: https://www.proctoru.com/portal/grand-canyon-university
For questions related to the ProctorU portal or exams, we recommend reaching out to your instructor and/or ProctorU support services. Their support team can be reached by navigating to the ProctorU portal and selecting the Help Center button in the upper right corner.Shadow Health assessments is used to demonstrate and practice their clinical reasoning skills in a standardized environment. To access Shadow Health, navigate to shadowhealth.com. For technical support, contact Shadow Health at 800-860-3241.
SOLIDWORKS is a solid modeling program that runs on Microsoft Windows. For assistance with installing and downloading the program, you can use the instructions found in the SOLIDWORKS article.
Assistance with using SOLIDWORKS is outside Technical Support’s scope of service. We recommend contacting SOLIDWORKS Technical Support or checking out the tutorials within the Student Success Center.
SQLite is a C-language library that implements a self-contained SQL database engine. For information and assistance with SQLite navigate to https://sqlite.org/index.html.
For assistance with installing and configuring SQL Server and SQL Management Studio, check out this article and resources from Microsoft.
Additionally, you may view the following videos for step-by-step tutorials on installing and configuring SQL servers:
Windows
Mac
TaskStream is now hosted by Watermark. Navigating to taskstream.com will redirect you to https://www.watermarkinsights.com/. Click on Get Support from the top menu bar, fill out the form, and click Submit.
For more information, you can also reach out to Watermark at 800-311-5656
- Monday-Thursday 8am-9pm EST
- Friday 8am-7pm EST
- Sunday 5-10pm EST
For assistance with the error "There was a problem logging into ThinkingStorm, please contact your advisor", you will need to contact ThinkingStorm support. You can view the Contact Us page or call using the direct phone number at 877-889-5996
- Monday-Friday 10am-6pm EST
Typhon is an electronic logging system that students in various College of Nursing and Health Care Professions (CONHCP) programs will use to document and track practice hours they complete throughout their programs (e.g. during a practicum, practice immersion project).
If you experience issues with Typhon, we would recommend trying the following troubleshooting steps:
- Clear out your cache and cookies
- Check out this article for help: How to Clear Your Cache and Cookies
- Make sure that pop-ups are allowed for www.typhongroup.net or that the browser's pop-up blocker is turned off.
- Check out this article for help: Allowing Pop-ups on GCU Sites
- Make sure that cookies are allowed for www.typhongroup.net or that Block All Cookies is not selected.
- Check out this article for help: Enabling Cookies in your Browser
- Make sure that javascript is turned on (this is normally on).
- Make sure TLS 1.2 is turned on in the browser by going to https://www.ssllabs.com/ssltest/viewMyClient.html . The first section, Protocol Support, will confirm whether TLS 1.2 is active and supported in their browser.
- If TLS 1.2 is displaying as NOT supported, Windows users can open Internet Explorer, then go to Tools > Internet Options > Advanced, then scroll down to the bottom Security section and make sure TLS 1.2 is checked.
For additional help and general questions about Typhon, reach out to your Field Experience Counselor or the Office of Field Experience.
Ultiboard is a printed circuit board design and layout software that is used with Multisim to accelerate PCB prototype development. Assistance with installing and using Ultiboard is outside Technical Support's scope of service. For further assistance, please navigate to the Ultiboard Support page.
For assistance configuring Unity 3D for use with Microsoft Hololens, see this resource from Microsoft.
For assistance with uploading videos to Vimeo, navigate to the Vimeo support article for Uploading to Vimeo.
For assistance with your WileyPLUS classroom, you can contact their Technical Support via Live Chat from their Customer Support page or use the contact information found here for the applicable issue.
Devices running the Windows 10 S operating system may encounter issues downloading and installing programs such as Microsoft Office and Adobe Reader, which are necessary for most degree programs. GCU Technical Support will not assist in disabling Windows 10 S if you have it enabled, as this will make a permanent change to your device.
Additionally, Microsoft no longer supports Windows 7 as of January 14, 2020. As a result, there will be no further updates to Windows 7 and certain features may be disabled. We recommend upgrading to Windows 10 if possible.
For more information about Windows 10 S or upgrading to Windows 10, navigate to support.microsoft.com.
To find out more about operating system compatibility with GCU software, see GCU Technical Requirements and Device Compatibility.
For assistance with W.W. Norton eBooks, please see our article W.W. Norton eBooks. For more information regarding functionality, including resources for students and instructors, click here. In addition, you can submit a support request ticket online.
Technical Support cannot assist with uploading to any sites we do not maintain, including YouTube. For assistance with uploading videos to YouTube, navigate to the Google support article for Uploading Videos.
Zoom is a video conferencing platform often recommended by the College of Doctoral Studies as a way for doctoral students and their dissertation committee to meet. If Zoom is not a requirement for your course but you would like to utilize it for communication, you will need to create a free account. For information about getting started with Zoom and creating an account, check out the article Getting Started on Windows and Mac.
Faculty have additional resources for Zoom available in CIRT.
For all other assistance with Zoom, navigate to support.zoom.us. For further questions about using Zoom, you will need to contact your respective college.