Navigate to help.adobe.com for assistance with Adobe products. You may search for your issue at the top of the page, select an issue from the Popular Topics, or select a product at the bottom of the page.

ALEKS is a program currently used in MAT-110 and MAT-144

Access codes for ALEKS are linked directly into your LoudCloud course. Assistance with registration and using ALEKS is outside of Technical Support's scope of service. We recommend contacting your instructor or accessing the ALEKS support page for user-specific issues.

Eclipse is used in CST-105, CST-135, CST-341, CST-126, CST-236, and CST-256.

Eclipse Oxygen is currently the only version of Eclipse that has been approved by GCU faculty. Other versions will need to be approved by your instructor.

Ensure you have installed the Oracle JDK prior to installing Eclipse.

For support and installation steps, go to https://www.eclipse.org.

There is also a Youtube video available that shows the installation process. 

Mathematica is a mathematical computation program used in some STEM programs. For assistance accessing and using this program, see the resources available on the Course Material Support page of the Student Success Center. 

Navigate to mathxl.com. The footer has support options for the following:

• Educator Training & Support
• Student Support
• IT/Lab Admin Support
• System Requirements
• Accessibility Information

Select Student Support from the footer of the page. Here you can find help setting up your computer, registering, and more. There is also an option to Contact Technical Support for 24/7 assistance with registration, signing in, browser settings, plug-ins, or other system requirements. 

For assistance with educational software from McGraw-Hill Education, visit their Technical Product Support page. This website provides a phone number as well as an option for online support.

Navigate to support.office.com for Office help and training.

Virtualization software allows a user to emulate one operating system on a different operating system. For assistance setting up virtualization software, check out our article Virtualization Software. For assistance using this software, we recommend viewing tutorials online on Google and Youtube.

Microsoft Visio is a diagramming and vector graphics application. It is used to create simple or complicated diagrams.

For assistance with Microsoft Visio, please navigate to Visio Help Center.

Navigate to OnTheHub and select Help in the top right-hand corner to browse help topics. Don't see what you are looking for? Select, the Contact Us link close to the bottom of the page for the most up to date methods to get in touch with OnTheHub support.  

Oracle JDK is a program used specifically in CST-105, CST-135, and CST-341. 

Version 8 of the Oracle JDK is currently the only version of the JDK that has been approved by GCU faculty. Other versions will need to be approved by your instructor.

The Oracle JDK can be installed from this website: http://www.oracle.com/technetwork/java/index.html 

There is also a Youtube video available that shows the installation process. 

Navigate to evolve.elsevier.com and select Help on the top or bottom banner. On the next page, you will be prompted to select I'm a student or I'm an educator for assistance with their products.

Assistance with installing and using Parallels is outside Technical Support's scope of service. We recommend viewing the resource linked below for assistance with user-specific issues, and checking out the Parallels website for additional support. 

https://kb.parallels.com/en/123832  

Shadow Health assessments allow nursing students the opportunity to demonstrate and practice their clinical reasoning skills using life-like digital interactions. For technical support, you should contact Shadow Health at 800-860-3241.

For assistance with installing and configuring SQL Server and SQL Management Studio, check out this article from Microsoft. 

Navigate to taskstream.com and click on the three-line icon in the top right-hand corner. From the menu bar, select Request Help. From the drop-down menu, select an answer for How can we help you?

For assistance with the error "There was a problem logging into ThinkingStorm, please contact your advisor", you will need to contact ThinkingStorm support. You can view the Contact Us page or call using the direct phone number at 877-889-5996. 

For assistance configuring Unity 3D for use with Microsoft Hololens, see this resource from Microsoft. 

For assistance with uploading videos to Vimeo, navigate to the Vimeo support article for Uploading to Vimeo.

For assistance with W.W.Norton eBook functionality, including resources for students and instructors, click here.  In addition, you can submit a support request ticket online. 

YouSeeU is an online communication and peer review website used by students in the College of Theology. For assistance with registering, basic system requirements, and instructions on how to complete activities on this website, check out the resources available in the Student Success Center below.

YouSeeU Resources

For assistance with uploading videos to YouTube, navigate to the Google support article for Uploading Videos.

Zoom is a video conferencing platform often recommended by the College of Doctoral Studies as a way for doctoral students and their dissertation committee to meet. If you have questions about using Zoom, you will need to contact the dean of your respective college.