The assistance Technical Support can provide on most third-party resources is fairly limited since we do not have access to all systems. Technical Support is not trained on the third-party functionality (navigating and using) nor do we have special resources outside of the information provided in your course; however, we can assist with things like clearing your cache and cookies.
If you ever require assistance with any third-party websites or resources, we may have the contact information for the third party's technical support listed below. If the resource/website isn't available in this article, you may also visit the Student Success Center. Finally, your instructor should be familiar with the resources located in their classroom, especially if they are degree specific. Your instructor can assist with functionality and often with registration or other issues.
Accordance Bible is a software used for Bible studies and is available on Mac, Windows, Android, and iOS. For any assistance regarding Accordance Bible, access their support page. Once there you will need to click on your version for more information. You can also contact Accordance Bible technical support by calling (407) 339-0266.
- Monday through Friday (9AM to 6PM EST)
Navigate to helpx.adobe.com for assistance with using and installing Adobe products such as Photoshop, Illustrator, and Premiere. Adobe support does not provide support for their free programs, such as Adobe Reader. You may search for your issue at the top of the page, select an issue from the Popular Topics, or select a product at the bottom of the page.
AHIMA VLab is a program currently used in HCI-655 and HCI-660.
Check out the AHIMA support page for additional resources. For assistance with AHIMA VLab, contact their support at academyhelp@ahima.org.
ALEKS is a program currently used in some Math classes and in the JRE-121 and CHM-101 classes.
Access codes for ALEKS are linked directly into your Halo | Learn classroom. Assistance with registration and using ALEKS is outside of Technical Support's scope of service. We recommend contacting your instructor or accessing the ALEKS Support page for user-specific issues.
If you are in the United States and need to speak with Aleks Support directly, you can call them at 1-800-258-2374.
Some assignments in ALEKS may require you to use the LockDown browser. Check out our article ALEKS Assessments for more information about the LockDown browser and ALEKS Assessments.
BibliU is a textbook application and website that is used for eBook Access. It has enhanced search capabilities, offline access, synced annotations, accessibility tools, and it allows access to your library on multiple devices
Check out the BibliU support page for additional resource. For assistance with BibliU contact their support at support@bibliu.com.
Bongo (formerly YouSeeU) provides video tools to develop communication, collaboration, and critical thinking. Check out the following Bongo resources before starting your assignments:
Help Center Bongo article and Student Success Center Bongo Resources
For system requirements, accessibility, and troubleshooting, please see Bongo Requirements & Troubleshooting.
Breaking BarrierZ is a resource for completing Social Justice, Implicit Bias, and Cause Marketing Certification as a requirement for your class. If you’re having trouble with Breaking BarrierZ and you’re unable to find the solution in your class resources, reach out to your instructor for assistance.
Cengage is a tool that provides access to certain textbooks. It allows students to access these textbooks online wherever they go. If you are trying to access a Cengage textbook and cannot log in, select the Need Help Signing In? option at the bottom of the login page or navigate to the Cengage Support Page for assistance.
CourseHero is an online learning platform where you can access over 30 million course-specific study resources contributed by a community of students and educators. GCU Technical Support’s phone number occasionally appears on Course Hero materials that were uploaded by GCU students. GCU is not affiliated with CourseHero however, and GCU Technical Support does not provide any support for their site. If you need assistance with this site, navigate to CourseHero Support page, or call their support line at 1-888-634-9397.
Derivita is an online platform that students use to complete their math homework. For assistance with Derivita assignments, you can contact their Technical Support at support@derivita.com. Alternatively, you can call (801) 851-5522 or navigate to their support website and select the Help button.
Eclipse is used in CST-105, CST-135, CST-341, CST-126, CST-236, and CST-256.
Eclipse Oxygen is currently the only version of Eclipse that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
Ensure you have installed the Oracle JDK prior to installing Eclipse.
For support and installation steps, go to https://www.eclipse.org.
There is also a YouTube video available that shows the installation process.
Gleim is a third-party software that is utilized in the Master of Science in Accounting degree program. This software helps students prepare for the Certified Public Accountant (CPA) Exam. Gleim provides various tools, resources, study guides, and other review materials for students to utilize in preparation for the CPA.
For issues with Gleim, we recommend reaching out to your instructor. If your instructor is unable to assist, we recommend that you also reach out to Gleim support. You can find support articles and their contact information by navigating to https://www.gleim.com/support/.
GoReact is a cloud-based video assessment platform used to help students complete video assignments. It allows students to easily record and upload videos while giving instructors the ability to provide personalized feedback.
For technical support with using the GoReact system and the features that GoReact provides, visit the GoReact support website.
If you are having trouble accessing GoReact from your class, reach out to the instructor to make sure that they have accessed the GoReact assignment themselves first. The link for the assessment will be activated for the students after the instructor clicks on it first. If the instructor has already logged in and you are still experiencing problems with accessing the GoReact system or with viewing grades within Halo, please contact GCU Technical Support.
Kali, as well as other types like Ubuntu, are open-source Linux distros that may be required for certain IT and Cybersecurity courses. For assistance with using Kali or any other type of Linux, contact your instructor or check the support page for the corresponding distro.
Kurzweil is an assistive technology for reading, writing and studying. Some of the tools provided are text-to-speech, digital highlighters, sticky notes, graphic organizers and a talking spell checker. Kurzweil 3000 is located within your Student Portal in the Helpful Links app. For technical support related to using the program, see the Kurzweil support website.
LabVIEW is a software used to test, take measurements, and maintain control with rapid access to hardware and data insights. Assistance with installing and using LabVIEW is outside Technical Support's scope of service. For assistance on usage or installing the software, navigate to LabVIEW's Technical Support page. Scroll down to the Product Support Resources section for Manuals, Support Library, and Community pages.
Loom is a free video recording tool that allows you to send messages through shareable videos. For assistance on installing the software or usage, navigate to the Loom Help Center.
Additionally, you may visit the Student Success Center for more resources on usage.
Graduating students may receive an invitation for marchingorder.com. This is for GCU students who will be graduating via an online commencement ceremony. For assistance accessing this program, please contact the Commencement Office via commencement@gcu.edu.
Mathematica is a mathematical computation program used in some STEM programs. For assistance accessing and using this program, see the resources available on the Course Material Support page of the Student Success Center.
MathXL, MyLab and MyStatLab are some of the course materials students of Mathematics and Statistics courses may use to complete assignments. In your Halo Learn classroom, these assignments will appear with a puzzle icon. To access your assignments from inside Halo | Learn, navigate to the specific assignment in your classroom and select Open Assignment. The assignment should automatically open in the MyLab site.
MATLAB is a programming platform available to GCU students and faculty. For more information, please see MATLAB.
We also recommend checking out the tutorials within the Student Success Center.
MAXQDA is a qualitative data analysis software available to doctoral students. GCU Technical Support has a limited scope of service regarding this program, and can assist with only the download process, installation process, and some of the basic processes. To download MAXQDA, please see Downloading and Installing MAXQDA. For help using the program, check out Getting Started with MAXQDA.
There are also complete online tutorials, videos, PDF guides, and free webinars available at Learn MAXQDA. If you have any issues while using MAXQDA, we recommend reaching out to the MAXQDA support team. You can find support articles and their contact information by navigating to help.maxqda.com.
For assistance with educational software from McGraw-Hill Education, visit their Higher Education Support page for a phone number as well as an option for online support.
For video tutorials and how-to articles, navigate to support.office.com.
Microsoft Teams is a communication software that allows people to meet and chat without going through email. For information about signing in and getting started with using Microsoft Teams, check out this article:
Sign in and get started with Teams
For video tutorials and further support for Microsoft Teams, navigate to support.office.com/en-us/teams.
Virtualization software allows a user to emulate one operating system on a different operating system. For assistance setting up virtualization software, check out our article Virtualization Software. For assistance using this software, we recommend viewing tutorials online on Google and YouTube. You can also attempt using the community page for assistance with VMWare or submit a support request here.
Microsoft Visio is a diagramming and vector graphics application. It is used to create simple or complicated diagrams. You can access the Microsoft Visio web app directly by clicking here.
For assistance with Microsoft Visio, please navigate to Visio Help Center.
MindTap is used as a platform for eBooks and course content. To check if your computer meets the requirements for MindTap, use this link. For assistance with Mindtap, navigate to the Cengage support page. Otherwise, you can contact your instructor for further instruction on how to use MindTap.
Multisim is used to visualize, design, and analyze electric circuits through simulations. Assistance with installing and using Multisim is outside Technical Support's scope of service. For assistance, please navigate to the Multisim Support page. Scroll down to the Product Support Resources section for Manuals, Support Library, and Community pages.
Students completing accounting and business courses may use MyLab | Accounting to complete their homework and assessment. In your Halo Learn classroom, these assignments will appear with a puzzle icon. To access your assignments from inside Halo Learn, navigate to the specific assignment in your classroom and select Open Assignment. The assignment should automatically open up in the MyLab site.
If you encounter any issues while navigating around MyLab | Accounting, please refer to their support website.
Navigate to OnTheHub and select Help in the top right-hand corner to browse help topics. Don't see what you are looking for? Select the Contact Us link close to the bottom of the page for the most up to date methods to get in touch with OnTheHub support.
Oracle JDK is a program used specifically in CST-105, CST-135, and CST-341.
Version 8 of the Oracle JDK is currently the only version of the JDK that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
The Oracle JDK can be installed from this website: http://www.oracle.com/technetwork/java/index.html
There is also a YouTube video available that shows the installation process.
Navigate to evolve.elsevier.com and select I'm a student or I'm an educator for assistance with their products. Next, select Help on the top or bottom banner to find their support center and live chat options.
For more information, you can reach out to Elsevier at 800-222-9570
- Monday-Sunday: 6am-12am CST
Palisade is a risk and decision business analysis software. Most Palisade software adds into Microsoft Excel. A Windows operating system is required for this software. For assistance with the software, we recommend contacting your instructor or accessing the Palisade Support page.
You can also contact Palisade by phone or email:
- 607-277-8000
- Support@palisade.com
Assistance with installing and using Parallels is outside Technical Support's scope of service. We recommend viewing the resource linked below for assistance with user-specific issues and checking out the Parallels website for additional support.
PERRLA is a third-party resource that students may use with Microsoft Office products to assist with formatting. If you have any questions or issues regarding PERRLA, go to their support page for further assistance, or email them directly at support@perrla.com
ProctorU is a third-party testing website used by the College of Nursing and Health Care Professionals. The ProctorU portal for GCU students can be accessed at: https://www.proctoru.com/portal/grand-canyon-university
For questions related to the ProctorU portal or exams, we recommend reaching out to your instructor and/or ProctorU support services. Their support team can be reached by navigating to the ProctorU portal and selecting the Help Center button in the upper right corner.RStudio is an open source software used for statistical computing and graphics. For assistance with RStudio, go to https://posit.co/support/ to access resources and documentation from Posit. Since RStudio is open source, there may not have direct customer support. In the event that you need further assistance, we recommend contacting your instructor.
Shadow Health assessments is used to demonstrate and practice their clinical reasoning skills in a standardized environment. To access Shadow Health, navigate to shadowhealth.com. For technical support, contact Shadow Health at 800-860-3241.
SOLIDWORKS is a solid modeling program that runs on Microsoft Windows. For assistance with installing and downloading the program, you can use the instructions found in the SOLIDWORKS article.
Assistance with using SOLIDWORKS is outside Technical Support’s scope of service. We recommend contacting SOLIDWORKS Technical Support or checking out the tutorials within the Student Success Center.
SQLite is a C-language library that implements a self-contained SQL database engine. For information and assistance with SQLite navigate to https://sqlite.org/index.html.
For assistance with installing and configuring SQL Server and SQL Management Studio, check out this article and resources from Microsoft.
Additionally, you may view the following videos for step-by-step tutorials on installing and configuring SQL servers:
Windows
Mac
TaskStream is now hosted by Watermark. Navigate to their support site. Click on Get Support from the top menu bar, fill out the form, and click Submit.
For more information, you can also reach out to Watermark at 800-311-5656
- Monday-Thursday 8am-9pm EST
- Friday 8am-7pm EST
- Sunday 5-10pm EST
ThinkingStorm is a paid tutoring service that GCU has paid for the first 5 hours. Check out the article ThinkingStorm for more information about using this software. However, GCU Technical Support’s scope of service is limited with this system. If you receive the following error; "There was a problem logging into ThinkingStorm, please contact your advisor", you will need to contact ThinkingStorm support. You can view the Contact Us page or call using the direct phone number at 877-889-5996
- Monday-Friday 10am-6pm EST
Typhon is an electronic logging system that students in various College of Nursing and Health Care Professions (CONHCP) programs will use to document and track practice hours they complete throughout their programs (e.g. during a practicum, practice immersion project).
If you experience issues with Typhon, we would recommend trying the following troubleshooting steps:
- Clear out your cache and cookies
- Check out this article for help: How to Clear Your Cache and Cookies
- Make sure that pop-ups are allowed for www.typhongroup.net or that the browser's pop-up blocker is turned off.
- Check out this article for help: Allowing Pop-ups on GCU Sites
- Make sure that cookies are allowed for www.typhongroup.net or that Block All Cookies is not selected.
- Check out this article for help: Enabling Cookies in your Browser
- Make sure that javascript is turned on (this is normally on).
- Make sure TLS 1.2 is turned on in the browser by going to https://www.ssllabs.com/ssltest/viewMyClient.html . The first section, Protocol Support, will confirm whether TLS 1.2 is active and supported in their browser.
For additional help and general questions about Typhon, reach out to your Field Experience Counselor or the Office of Field Experience.
Ultiboard is a printed circuit board design and layout software that is used with Multisim to accelerate PCB prototype development. Assistance with installing and using Ultiboard is outside Technical Support's scope of service. For further assistance, please navigate to the Ultiboard Support page. Scroll down to the Product Support Resources section for Manuals, Support Library, and Community pages.
For assistance configuring Unity 3D for use with Microsoft Hololens, see this resource from Microsoft.
For assistance with uploading videos to Vimeo, navigate to the Vimeo support article for Uploading to Vimeo.
VMWare and Virtualbox are both virtualization software used in some IT and Cybersecurity courses. VMWare requires an activation key to access and use, while Virtualbox is open-source. For assistance with using either one of these programs, contact your instructor.
For additional information regarding getting access to VMWare or other software, check the Virtualization Software article.
For assistance with your WileyPLUS classroom, you can contact their Technical Support via Live Chat from their Customer Support page or use the contact information found here for the applicable issue.
Devices running a Windows "S" operating system may encounter issues downloading and installing programs such as Microsoft Office and Adobe Reader, which are necessary for most degree programs. GCU Technical Support will not assist in disabling Windows 10 / 11 S if you have it enabled, as this will make a permanent change to your device.
Additionally, Microsoft no longer supports Windows 7 as of January 14, 2020. As a result, there will be no further updates to Windows 7 and certain features may be disabled. We recommend upgrading to the newest Windows operating system if possible.
For more information about Windows S or upgrading Windows, navigate to support.microsoft.com.
To find out more about operating system compatibility with GCU software, see GCU Technical Requirements and Device Compatibility.
For assistance with W.W. Norton eBooks, please see our article W.W. Norton eBooks. For more information regarding functionality, including resources for students and instructors, click here. In addition, you can submit a support request ticket online.
Technical Support cannot assist with uploading to any sites we do not maintain, including YouTube. For assistance with uploading videos to YouTube, navigate to the Google support article for Uploading Videos.
Zoom is a video conferencing platform often recommended by the College of Doctoral Studies as a way for doctoral students and their dissertation committee to meet. If Zoom is not a requirement for your course but you would like to utilize it for communication, you will need to create a free account. For information about getting started with Zoom and creating an account, check out the article Getting Started on Windows and Mac.
Faculty have additional resources for Zoom available in CIRT.
For some basic troubleshooting with Zoom, please visit our Zoom FAQ article. For assistance with using Zoom or accessing your account, navigate to support.zoom.us.
Some courses utilize zyBooks for eBooks and course content. For assistance with zyBooks, navigate to https://zybooks.zendesk.com/hc/en-us.