The support we can provide on most third-party resources is fairly limited. If you ever require assistance with any third-party websites or resources, click the appropriate heading from the list below to see contact information for their technical support.
Navigate to help.adobe.com for assistance with Adobe products. You may search for your issue at the top of the page, select an issue from the Popular Topics, or select a product at the bottom of the page.
ALEKS is a program currently used in MAT-110 and MAT-144
Access codes for ALEKS are linked directly into your LoudCloud course. Assistance with registration and using ALEKS is outside of Technical Support's scope of service. We recommend contacting your instructor or accessing the ALEKS support page for user-specific issues.
Bongo (formerly YouSeeU) provides video assessment tools in the classroom to develop communication, collaboration, and critical thinking. Check out the following Bongo resources before starting your assignments:
For system requirements, accessibility, and troubleshooting, please see Bongo Requirements & Troubleshooting.
Eclipse is used in CST-105, CST-135, CST-341, CST-126, CST-236, and CST-256.
Eclipse Oxygen is currently the only version of Eclipse that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
Ensure you have installed the Oracle JDK prior to installing Eclipse.
Kurzweil is an assistive technology for reading, writing and studying. Some of the tools provided are text-to-speech, digital highlighters, sticky notes, graphic organizers and a talking spell checker. Kurzweil focuses on helping students develop the independent skills and confidence necessary to tackle rigorous academic work. Kurzweil 3000 is located within your Student Portal in the Helpful Links app. For technical support related to using the program, see the Kurzweil support website.
Mathematica is a mathematical computation program used in some STEM programs. For assistance accessing and using this program, see the resources available on the Course Material Support page of the Student Success Center.
Navigate to mathxl.com. The footer has support options for the following:
- Educator Training & Support
- Student Support
- IT/Lab Admin Support
- System Requirements
- Accessibility Information
Select Student Support from the footer of the page. Here you can find help setting up your computer, registering, and more. There is also an option to Contact Technical Support for 24/7 assistance with registration, signing in, browser settings, plug-ins, or other system requirements.
For assistance with educational software from McGraw-Hill Education, visit their Technical Product Support page. This website provides a phone number as well as an option for online support.
Virtualization software allows a user to emulate one operating system on a different operating system. For assistance setting up virtualization software, check out our article Virtualization Software. For assistance using this software, we recommend viewing tutorials online on Google and Youtube.
Microsoft Visio is a diagramming and vector graphics application. It is used to create simple or complicated diagrams.
For assistance with Microsoft Visio, please navigate to Visio Help Center.
Oracle JDK is a program used specifically in CST-105, CST-135, and CST-341.
Version 8 of the Oracle JDK is currently the only version of the JDK that has been approved by GCU faculty. Other versions will need to be approved by your instructor.
The Oracle JDK can be installed from this website: http://www.oracle.com/technetwork/java/index.html
There is also a Youtube video available that shows the installation process.
Shadow Health assessments allow nursing students the opportunity to demonstrate and practice their clinical reasoning skills using life-like digital interactions. For technical support, you should contact Shadow Health at 800-860-3241.
SQLite is a C-language library that implements a self-contained SQL database engine. For information and assistance with SQLite navigate to https://sqlite.org/index.html.
For assistance with installing and configuring SQL Server and SQL Management Studio, check out this article from Microsoft.
Navigate to taskstream.com and click on the three-line icon in the top right-hand corner. From the menu bar, select Request Help. From the drop-down menu, select an answer for How can we help you?
For assistance with the error "There was a problem logging into ThinkingStorm, please contact your advisor", you will need to contact ThinkingStorm support. You can view the Contact Us page or call using the direct phone number at 877-889-5996.
For assistance configuring Unity 3D for use with Microsoft Hololens, see this resource from Microsoft.
For assistance with uploading videos to Vimeo, navigate to the Vimeo support article for Uploading to Vimeo.
For assistance with your WileyPLUS classroom, you can contact their Technical Support via Live Chat from their Customer Support page or call them at 800-762-2974.
For assistance with uploading videos to YouTube, navigate to the Google support article for Uploading Videos.
Zoom is a video conferencing platform often recommended by the College of Doctoral Studies as a way for doctoral students and their dissertation committee to meet. If you have questions about using Zoom, you will need to contact the dean of your respective college.