Zoom allows you to use a single sign on feature to access your GCU account through Zoom. To access your account, navigate to the correct link listed below. When logging into Zoom, you will want to use the same login information that you use to access the GCU Portal.

• For students and adjunct faculty members with a @my.gcu.edu email account: my-gcu-edu.zoom.us
• For full-time faculty and staff members with a @gcu.edu email account: gcu.zoom.us

If you are using the Zoom desktop application, select SSO and then enter the domain for your account.

• For students and adjunct faculty members with a @my.gcu.edu email account: my-gcu-edu
• For full-time faculty and staff members with a @gcu.edu email account: gcu

If you are prompted to search for the company domain, select I know the company domain and then enter the domains above.

Zoom uses the same email and password you use on the GCU Portal. To reset your password for the Zoom website, navigate to the GCU Portal. For assistance with resetting your password, check out the article Password Reset Process.

To install the Zoom desktop app, follow the steps below:

Please start by selecting the appropriate accordion below for steps on installing the program.

Finally, you can begin using the Zoom desktop app which will appear with the icon on your taskbar.

If you have difficulties using the Zoom software, navigate to support.zoom.us for further assistance.

Students in the following courses qualify for a Pro Zoom license:

If you are not taking one of the courses listed above and would like to utilize Zoom to communicate with your instructor and/or classmates, you can create a free Zoom account. Free accounts function the same as paid accounts but are limited to 40-minute meeting lengths and can only have up to 100 participants.

To check which license you have, simply go to my-gcu-edu.zoom.us and sign-in. Then go to the top right-hand side of the website and click on the profile icon. Your account username and email will display as well as your license type.

If you are checking by using the Zoom app, simply open and log into the app, click on the colored square with your initials and select Settings.

On the left-hand side, choose Profile.

The license that your account has will be under your name.

If you have a pro license, your account will show as licensed. If you have a basic license, you will see basic for the license information.

If you qualify for a pro license but only have access to a basic or collaboration license, contact GCU Technical Support using the Need Help? icon in the upper-right corner.

To ensure that you are accessing your licensed account through GCU and have access to all of the features, you need to go to the appropriate URL.

• For students and adjunct faculty members with a @my.gcu.edu email account: my-gcu-edu.zoom.us
• For full-time faculty and staff members with a @gcu.edu email account: gcu.zoom.us

The following devices are compatible with the Zoom downloadable software:

• Mac OS 10.9 or Later
• Windows 7, 8, 10, and 11 (Windows S mode is not compatible with Zoom)
• iOS
• Android

Zoom is also accessible through a browser without downloading additional programs. The following browsers are compatible with Zoom web client:

• Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome

For more information about the system requirements for Zoom, navigate to System Requirements.

It is important to have an up-to-date version of Zoom installed onto your computer. To update Zoom, follow the instructions below.

1. Open the Zoom desktop program.
2. Click on your profile in the upper-right corner.
   
3. Select Check for Updates.
   
   
4. Zoom will look for any updates available and start to update the software if needed.

1. To set up a meeting, start by opening the Zoom software and select New Meeting.
   
2. You will be prompted to choose audio settings. Choose to either Join with Computer Audio or use the Phone Call tab to call in instead.
   
   
3. Once the meeting has started, select the Participants button at the bottom.
   
4. Then, click the Invite button on the right-hand side. 
   
5. You can invite contacts within the Zoom system already via the Contacts tab. If you’d like to invite someone via email, click the Email tab.
   
   
   

If you have problems using the Zoom desktop software, try restarting your computer and checking for updates. If you are using the Zoom web client through the browser, try completing some basic troubleshooting like clearing your cache and cookies or switching browsers.

1. Open Zoom and start a meeting.
   
   
   NOTE Users with a Basic Zoom license will need to use the installed Zoom desktop program to record their meetings. For instructions on how to install Zoom, check the How do I install the Zoom program? section above.
2. You will be prompted to choose audio settings upon starting the meeting. Choose to either Join with Computer Audio or use the Phone Call tab to call in instead.
   
   
3. Select the Record button from the task bar at the bottom of the screen.
   
   
   
   If you cannot locate the Record option, click on More and then select Record. 
   
   
   
   NOTE While using the Zoom Desktop App, you can choose to record to your computer or to the cloud. While using Zoom on a Chromebook or in your browser, you can only choose to record to the cloud. If you choose to save the recording to your computer, you'll maintain access to it until you delete the file. If you choose to save the recording to the Zoom Cloud, please note that it will automatically be deleted after 180 days. 

   Also, if you do not have audio turned on for the meeting yet, you will be prompted to either Join Audio or Continue without audio before starting the recording.

4. To confirm that the meeting is being recorded, look in the upper left corner. You should see an indicator that says “Recording…” as well as pause and stop You can also Pause / Stop Recording from the task bar at the bottom of the screen. Once you’re ready to stop recording, click Stop.
   
   
5. End the meeting, and after a few moments the software should open the File Explorer location for the mp4 file. If the File Explorer does not open automatically, you can locate your recording file by navigating to the Zoom folder on your device.
   
   On a PC, this can be found through the following path: This PC > Documents > Zoom > Select the folder for the appropriate recording.
   
   
   
   On a Mac, this can be found through the following path:  Documents > Zoom Select the folder for the appropriate recording.
   
   
6. There will be three files present within the folder you have selected. If you’d like just the audio from the recording, select the audio If you’d like the video and audio elements together, select the video file.
   
   

1. To upload a Zoom recording to the Learning Management System, you’ll first need to upload the file to OneDrive. You can access OneDrive directly through your GCU Portal, or by navigating to https://onedrive.com/.
   
   If you need assistance accessing OneDrive, we have an article for that! Check out: Microsoft Online Programs in the GCU Portal.
2. Once you’ve logged into OneDrive, select the Add New button on the navigation bar, and click Files Upload.  
   
   
3. The File Explorer will open. Locate and select the recording you would like to upload. Then click Open.
   
   
4. Now that the file has been uploaded, you will need to create a link so that the recording can be shared with others. Right click the file and select Copy Link.
   
   
   
   A pop up will appear which confirms that the link was copied.
   
   
5. Next, open a Word document on your device and paste the link onto it.
   
   
6. Save the file somewhere easy to find, and with an appropriate title. You can now upload the Word document to your class as you would any other document! See (Halo | Learn) Submitting Your Assignments for a step by step guide of this process.
   
   

If you receive the following error:

Something went wrong while you tried signing in with SSO.

To further troubleshoot the issue, please contact your admin and provide the following tracking ID.

You may not be an active student or faculty member. Only active students and faculty will be able to log into Zoom. If you are an active student or faculty member, please contact GCU Technical Support using the Need Help? icon in the upper-right corner.

When you sign into Zoom with your GCU credentials, the account will have the Basic license plan. To get a Pro License, full-time faculty can need to reach out to their manager to request a pro license. If you are an adjunct faculty or instructional assistant, contact Technical Support to get a request submitted for a pro license.

Yes! Additional resources available for faculty can be found on CIRT by going to the Zoom Workshop.