Students in the following courses qualify for a Pro Zoom license:

If you are not taking one of the courses listed above and would like to utilize Zoom to communicate with your instructor and/or classmates, you can create a free Zoom account. Free accounts function the same as paid accounts, but are limited to 40-minute meeting lengths and can only have up to 100 participants.

The invitation for a licensed account will be sent to your GCU email address. The invitations are only valid for 30 days.

After clicking the Activate Your Zoom Account button, you’ll be prompted to sign in with Google, Facebook, or Sign Up with a Password. You can choose whichever option you prefer.

If you have not received an invitation, the invitation expired, or if your GCU issued Zoom account name is incorrect, contact GCU Technical Support using the Need Help? icon in the upper-right corner.

To ensure that you are accessing your licensed account through GCU and have access to all of the features, you need to go to gcu.zoom.us.

If you need to reset your password or have difficulties using the Zoom software, navigate to support.zoom.us for further assistance.

The following devices are compatible with the Zoom downloadable software:

• Mac OS 10.9 or Later
• Windows 7, 8, and 10 (Windows 10 S is not supported by Zoom)
• Chromebooks
• iOS
• Android

Zoom is also accessible through a browser without downloading additional programs. The following browsers are compatible with Zoom web client:

• Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Google Chrome

For more information about the system requirements for Zoom, navigate to System Requirements.

It is important to have an up-to-date version of Zoom installed onto your computer. To update Zoom, follow the instructions below.

1. Open the Zoom desktop program.
2. Click on your profile in the upper-right corner.
   
   
3. Select Check for Updates.
   
   
4. Zoom will look for any updates available and start to update the software if needed.

1. To set up a meeting, start by opening the Zoom software and select New Meeting.
   
   
2. You will be prompted to choose audio settings. Choose to either Join with Computer Audio or use the Phone Call tab to call in instead.
   
   
3. Once the meeting has started, select the Participants button at the bottom, and then the Invite button on the right-hand side.
   
   
4. You can invite contacts within the Zoom system already via the Contacts tab. If you’d like to invite someone via email, click the Email tab
   
   
   
   

If you have problems using the Zoom desktop software, try restarting your computer and checking for updates. If you are using the Zoom web client through the browser, try completing some basic troubleshooting like clearing your cache and cookies or switching browsers.

1. Open Zoom and start a meeting.
   
   
2. You will be prompted to choose audio settings upon starting the meeting. Choose to either Join with Computer Audio or use the Phone Call tab to call in instead.
   
   
3. Select the Record button from the task bar at the bottom of the screen. You can choose to record to your computer or to the cloud.
   
   NOTE If you do not have audio turned on for the meeting yet, you will be prompted to either Join Audio or Continue without audio before starting the recording.
   
4. To confirm that the meeting is being recorded, look in the upper left corner. You should see an indicator that says “Recording…” as well as pause and stop You can also Pause / Stop Recording from the task bar at the bottom of the screen. Once you’re ready to stop recording, click Stop.
   
   
5. End the meeting, and after a few moments the software should open the File Explorer location for the mp4 file. If the File Explorer does not open automatically, you can locate your recording file by navigating to the Zoom folder on your device.
   
   On a PC, this can be found through the following path: This PC > Documents > Zoom > Select the folder for the appropriate recording.
   
   
   
   On a Mac, this can be found through the following path:  Documents > Zoom Select the folder for the appropriate recording.
   
   
6. There will be three files present within the folder you have selected. If you’d like just the audio from the recording, select the audio_only If you’d like the video and audio elements together, select the zoom_0 file.
   
   

1. To upload a Zoom recording to the Learning Management System (LoudCloud), you’ll first need to upload the file to OneDrive. You can access OneDrive directly through your GCU Portal, or by navigating to https://onedrive.com/.
   
   If you need assistance accessing OneDrive, we have an article for that! Check out: Microsoft Online Programs in the GCU Portal.
2. Once you’ve logged into OneDrive, select the Upload button at the top of the page, and select Files.  
   
   
3. The File Explorer will open. Locate and select the recording you would like to upload. Then click Open.
   
   
4. Now that the file has been uploaded, you will need to create a link so that the recording can be shared with others. Right click the file and select Copy Link.
   
   
   
   A pop up will appear which confirms that the link was copied.
   
   
5. Next, open a Word document on your device and paste the link onto it.
   
   
6. Save the file somewhere easy to find, and with an appropriate title. You can now upload the Word document to your class as you would any other document! See (LMS) Submitting Your Assignments for a step by step guide of this process.
   
   

When you create an account through Zoom without an invitation, the account will have the Basic license plan. To get a Pro License, faculty can contact GCU Help Desk to receive an invitation. To contact Help Desk, check out our article When to Contact Our IT Help Desk.

Yes! Additional resources available for faculty can be found on CIRT by going to the Zoom Workshop.

If you receive the following error:

Something went wrong while you tried signing in with SSO.

To further troubleshoot the issue, please contact your admin and provide the following tracking ID.

Please contact Help Desk for assistance. For more information on how to contact Help Desk, see the When to Contact our IT Help Desk article.