Zoom is a video conferencing platform that allows students and faculty to come together virtually. The Zoom software allows users to create a free account; however, some GCU students and faculty members will need to use a licensed account. If you are a counseling or social work student or a GCU faculty member, you will receive an invitation to create a licensed account through GCU. We have gathered some common questions and answers related to the Zoom platform.
The invitation for a licensed account will be sent to your GCU email address. The invitations are only valid for 30 days. If you have not received an invitation or the invitation has expired, contact GCU Technical Support using the Need Help? icon in the upper-right corner.
To ensure that you are accessing your licensed account through GCU and have access to all of the features, you need to go to gcu.zoom.us.
The following devices are compatible with the Zoom downloadable software:
- Mac OS 10.9 or Later
- Windows 7, 8, and 10 (Windows 10 S is not supported by Zoom)
Zoom is also able to use through the browser without downloading additional programs. The following browsers are compatible with Zoom web client:
- Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
For more information about the system requirements for Zoom, navigate to System Requirements.
If you have problems using the Zoom desktop software, try restarting your computer and checking for updates. If you are using the Zoom web client through the browser, try completing some basic troubleshooting like clearing your cache and cookies or switching browsers.
It is important to have an up-to-date version of Zoom installed onto your computer. To update Zoom, follow the instructions below.
- Open the Zoom desktop program.
- Click on your profile in the upper-right corner.
- Select Check for Updates.
- Zoom will look for any updates available and start to update the software if needed.
Yes! Additional resources available for faculty can be found on CIRT by going to the Zoom Workshop.
When you create an account through Zoom without an invitation, the account will have the Basic license plan. To get a Pro License, faculty can contact GCU Help Desk to receive an invitation. To contact Help Desk, check out our article When to Contact Our IT Help Desk.
You will want to contact GCU Technical Support if your name is listed wrong on your GCU issued Zoom account, or if you need an invitation sent again. You can contact us by clicking on the Need Help? icon in the upper-right corner.