If you ever need technical assistance, you can reach Technical Support in a variety of different ways. All of our support options are available by either clicking Need help? on any page, even this one!
Technical Support's scope of service varies depending on the product or service in question. Searching our Help Center provides resources that describe what services we may provide, depending on your issue. You can also see our Common Issues and Solutions article that serves as a starting point for addressing common questions and issues you may encounter as a student or applicant at GCU.
The methods that we provide technical assistance include email, live chat, Facebook, X (Formerly known as Twitter), and telephone. Our hours of operation for phone, email, live chat, and social media are:
Weekdays: 6:00 AM-Midnight AZ Time
Weekends: 7:00 AM-Midnight AZ Time
You can submit a technical support request by clicking the Send Us an Email icon and completing the support form.
Alternatively, you can also email us at technical.support@gcu.edu.
Live Chat
We have live chat technicians ready to answer your questions! Click the Live Chat button below to chat with one of our representatives.
If you would like to receive a transcript of your chat interaction, check out the article Requesting Chat Transcript.
We provide technical assistance on Facebook and X (Formerly known as Twitter). Post a question to our Wall or toss us a Tweet; we'll get back to you right away. Don't forget to follow us on Instagram!
Phone
As always, we have our telephone support available until midnight MST. You can reach us at our toll-free phone number at 1-877-428-8447 or our local number at 602-639-7200.
We also have a dedicated line strictly for faculty. Please dial 602-639-7201 to speak with a faculty specialist.
In Person
If you're on campus, feel free to stop by our IT Bar, a.k.a. the Nerd Herd, located on the 2nd floor of the Student Union.
Monday - Friday: 8:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PM
Technical Support does not have staff at the IT Bar during the summer semester. To view Staff IT Support’s summer hours at the IT Bar, refer to When to Contact Our Staff IT Support Team.Holidays
Technical Support is closed the following holidays:
- Thanksgiving
- Christmas
- New Year’s Day
We will resume normal operating hours the following day.
Sometimes you may need to contact someone other than Technical Support. Here is a list of different resources and their contact information. If the department or individual you are trying to reach is not available in the list below, we recommend contacting the GCU Mainline so they can transfer you accordingly.
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Contact Information |
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GCU Mainline |
602-639-7500 1 (800) 800-9776 (Toll Free) |
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Academic and Career Excellence Center (Career Services) |
Traditional Students: ace@gcu.edu or call 602-639-6606 Non-traditional students: gcunontradcareersupport@gcu.edu |
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Academic and Career Excellence Center (Student Success) |
602-639-8901 |
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Campus Operations |
602-639-7739 |
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Campus Recreation |
602- 639-7559 |
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Canyon Health and Wellness Clinic |
602-639-6215 Fax: 602-639-7830 |
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First Year Experience |
FYE@gcu.edu |
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GCU Book Store |
1-800-381-5151 |
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GCU Library |
602-639-6641 1-800-800-9776 ext. 639-6641 |
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GCU Today |
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International Students Office |
602-639-8105 Fax: 602-343-3371 ISO@gcu.edu |
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Mail Center |
602-639-7905 |
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Housing Operations |
602-639-6240 housing@gcu.edu |
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Office of Academic Records |
1-800-800-9776 Fax: 602-589-2079 or 877-218-6668 academicrecords@gcu.edu |
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Office of Residence Life |
602-639-6244 |
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Office of Spiritual Life |
602-639-6750 |
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Office of Student Engagement |
602-639-7250 |
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Public Safety |
602-639-8100 |
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Student Disability Services |
602-639-6342 1-800-800-9776 ext. 639-6342 |
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Student Services Counselors |
1-800-800-9776 |
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GCU Box Office |
602-639-8979 Purchase by Phone: 877-552-7362 |
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Ethington Theatre Box Office |
Purchase by Phone: 877-552-7362 |
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Lope Shop (On-Campus) |
602-639-7030 |
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Faculty Services (Includes Schedulers and Recruiters) |
602-639-7005 |
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Faculty Training and Development (Includes Faculty Specialists) |
602-639-7004 (can be contacted at facultydevelopment@gcu.edu) |
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Nerd Herd |
602-639-7898 |