If you ever need technical assistance, you can reach Technical Support in a variety of different ways. All of our support options are available by either clicking Need help? on any page, even this one!
Technical Support's scope of service varies depending on the product or service in question. Searching our Help Center provides resources that describe what services we may provide, depending on your issue. You can also see our Common Issues and Solutions article that serves as a starting point for addressing common questions and issues you may encounter as a student or applicant at GCU.
The methods that we provide technical assistance include email, live chat, Facebook, Twitter, and telephone. Our hours of operation for phone, email, live chat, and social media are:
Weekdays: 6:00 AM-Midnight AZ Time
Weekends: 7:00 AM-Midnight AZ Time
You can submit a technical support request by clicking the Send Us an Email icon and completing the support form.
Alternatively, you can also email us at [email protected].
We have live chat technicians ready to answer your questions! Click the Live Chat icon at the bottom of our page to chat with one of our representatives.
If you would like to receive a transcript of your chat interaction, check out the article Requesting Chat Transcript.
As always, we have our telephone support available until midnight MST. You can reach us at our toll-free phone number at 1-877-428-8447 or our local number at 602-639-7200.
We also have a dedicated line strictly for faculty. Please dial 602-639-7201 to speak with a faculty specialist.
If you're on campus, feel free to stop by our IT Bar, a.k.a. the Nerd Herd, located on the 2nd floor of the Student Union.
Monday - Friday: 8:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PMTechnical Support does not have staff at the IT Bar during the summer semester. To view Help Desk’s summer hours at the IT Bar, refer to When to Contact Our IT Help Desk.
Technical Support is closed the following holidays:
- New Year’s Day
We will resume normal operating hours the following day.