When to Contact Our IT Help Desk – GCU Technical Support

GCU Technical Support is happy to assist with basic troubleshooting and course related navigation, such as accessing Halo Learn and downloading eBooks; however, there are some issues outside of our scope of service that can only be handled by our IT Help Desk.

Here are some of the services they provide:

Students

Phone Support

- - Troubleshooting a poor connection to LOPES Wi-Fi
  - Network port activation
  - Assistance with logging into GCU campus computers
  - Much More!

Nerd Herd (in-person support only)

- - Computer Hardware issues
  - Virus & malware removal
  - Recovering files after a system crash
  - Assistance with logging into GCU campus computers
  - Much More
- To get a status update on a device repair through the Nerd Herd, you can reach out to them by calling 602-639-7898 or emailing nerdherd@gcu.edu.

If you would like to schedule a consultation with IT Help Desk, check out https://forms.gcu.edu/itservices/make-an-appt/. To request a port for the Ethernet in your dorm/apartment, check out https://forms.gcu.edu/itservices/troubleshooting/. If you're planning on dropping your laptop off, be sure to bring your charger! For more information on the Nerd Herd/IT Help Desk be sure to go to https://forms.gcu.edu/itservices.

Faculty / Staff

Typically, a Faculty or Staff member will want to contact IT Help Desk via phone for all the circumstances listed above. If you are experiencing an issue with your work computer, a projector, or another issue with GCU computers, IT Help Desk may send a representative come to you to fix the issue in person, should the situation call for it.

Contact Information

If you're running into any of the issues above, contact Help Desk by phone at (602) 639-7700. Their hours of operation are:

Monday - Friday: 6:00 AM - 7:00 PM
Saturday: 7:00 AM - 4:00 PM
Sunday: Closed

NOTE Due to COVID-19, Nerd Herd is offering limited support services. For information on the type of services offered at this time, check out https://forms.gcu.edu/itservices.

If you would like in-person assistance with your issue, the Nerd Herd is an extension of Help Desk located on the second floor of the Student Union, next to the Grand Canyon Beverage Company. Their hours of operation are:

Monday - Friday: 8:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

NOTE During the summer, Help Desk has different hours of operation on campus. Both Help Desk and the Nerd Herd can be found in Kaibab 2nd Floor East.

Kaibab: Monday – Friday: 6:00 AM – 7 PM; Saturday: 7:00 AM – 2:00 PM