GCU Technical Support is happy to assist with basic troubleshooting and course related navigation, such as accessing Halo Learn and downloading eBooks; however, there are some issues outside of our scope of service that can only be handled by our Staff IT Support team. 

Here are some of the services they provide:

Student Services

Phone Support

• • • Troubleshooting a poor connection to on-campus Wi-Fi (LOPES)
    • Network port activation
    • Assistance with logging into GCU campus computers
    • Much More!

Nerd Herd (in-person support only)

• • • Computer Hardware issues
    • Virus & malware removal
    • Recovering files after a system crash
    • Assistance with logging into GCU campus computers
    • Much More

  • To get a status update on a device repair through the Nerd Herd, you can reach out to them by calling 602-639-7898 or emailing nerdherd@gcu.edu.

If you would like to schedule a consultation with Staff IT Support, check out https://forms.gcu.edu/itservices/make-an-appt/. To request a port activation for the Ethernet in your dorm/apartment, check out https://forms.gcu.edu/itservices/troubleshooting/. If you're planning on dropping your laptop off, be sure to bring your charger! For more information on the Nerd Herd/Staff IT Support be sure to go to https://forms.gcu.edu/itservices.

Faculty / Staff Services

• • Assistance with logging into GCU campus/work computers
  • Issues related to programs on GCU campus/work computers (ie. Microsoft Office 365)
  • Audio/Visual (ie. Projectors)
  • Digital Identification Mobile App (GCU/GCE Employee App)
  • VPN
  • Issues with Workday
  • Much More!

Typically, a Faculty or Staff member will want to contact Staff IT Support via phone for all the circumstances listed above. Staff members can also include Student Workers with GCU. If you are experiencing an issue with your work computer, a projector, or another issue with GCU computers, Staff IT Support may send a representative come to you to fix the issue in person, should the situation call for it.

Contact Information

If you're running into any of the issues above, contact Staff IT Support by phone at (602) 639-7700. Their hours of operation are:

• Monday - Friday: 6:00 AM - 7:00 PM
• Saturday: 7:00 AM - 2:00 PM
• Sunday: Closed

For information on the type of services offered, check out https://forms.gcu.edu/itservices. If you would like in-person assistance with your issue, the Nerd Herd is an extension of the Staff IT Support team located on the second floor of the Student Union, next to the Grand Canyon Beverage Company. Their hours of operation are:

• Monday - Friday: 9:00 AM - 5:00 PM
• Saturday & Sunday: Closed