This article serves as a starting point for addressing common questions and issues you may encounter as a student or applicant at GCU.
General Login Issues
If you can't log into Halo | Learn, library, GCU Portal, etc., chances are that your username or password are being entered incorrectly. Some websites require your GCU email address as your username, others simply require the basic username format. If you aren't sure which one to use, see the article below. It serves as a guide for your login information on various GCU sites. It also provides links to each website for easier access.
Need help logging into the GCU Portal specifically? Check out the following article. It includes a video walk-through and step by step instructions.
If you can confirm that your username is being entered correctly, we recommend resetting your password. Before you can reset, you first need to set up authentication options on the GCU Portal homepage. See the article below for instructions on setting up authentication options and resetting your password.
Your counselor is the best point of contact to guide you through the application process, but Technical Support can assist with some aspects of the Apply.GCU site as well! If you are unable to log into your application, we recommend resetting your password. See the article below for steps.
- If you have already submitted an application and would like to edit it, you will need to first reach out to your counselor and ensure that the document is in Needs Correction status. If it is not in this status, you will not be able to make changes. Additionally, some information can only be updated by your counselor.
- While entering information on the College page, graduate applicants can only enter two previous colleges. Individuals applying for an undergraduate degree can enter multiple schools.
- On the College page, applicants are asked to sign for electronic transcripts. Not all schools allow electronic transcript requests however. If you are not prompted with this option, your counselor can accept a wet signature (physical signature) for your transcript request. Additionally, your counselor has the ability to check which schools allow electronic requests in case you are unsure.
- At the end of the application there is a section titled: e-Signature Consent. If you decide to electronically sign the document, check the box to the left of this option. Enter your name and the password you created for the Apply.GCU website. If you decline the electronic signature, check the box to the left of this option and follow the instructions for submitting your application via alternative means.
- On the Enrollment Agreement page at the end of the application, you will be asked to acknowledge that you understand the information from the form. Simply read the information and place a check in the box at the bottom. You do not need to sign the document.
Halo | Learn
We recommend that you always access your courses through the GCU Portal, as the link provided there will take you to your classroom. If you want the direct link to your classroom however, check out the following article.
Are you trying to access a course you've already completed? We can only guarantee access to old courses for up to 6 weeks after the end-date. See the article below for more information.
There are various reasons why you may not be able to access your course. Check out the article below for an explanation and solutions if you receive errors when attempting to access your Halo | Learn classroom.
Need help submitting your assignments, posting to the class wall, etc.? Check out our Halo | Learn support section for all articles Halo | Learn related. This section also includes information about LopesWrite, GCU's citation report service.
Depending on what type of eBook your course contains, there are a number of issues that can arise. See the following article as a starting point to determine what the problem is and how to fix it.
GCU offers Microsoft 365 free for active students. See the appropriate article below for your operating system.
Although GCU websites are generally not compatible with iPads, phones, etc. (see our Technical Requirements page for more info), it is possible to use Microsoft products on mobile devices. Keep in mind that you may not be able to upload your assignments to your classroom from your mobile device. If you use a phone, iPad, etc. to complete your school work, we recommend accessing saving your files to OneDrive so you can access them on a full desktop or laptop computer.
If a GCU web page isn't loading or is loading slow, we recommend you attempt basic troubleshooting such as clearing cache and cookies, switching to an alternate browser, etc. See the article below for instructions. These steps are applicable for any website you are trying to access, GCU related or not!