Microsoft Office 365 ProPlus is free for all active GCU students! This copy of Office includes products like Microsoft Word, PowerPoint, and Excel: essential programs for succeeding in your educational goals. Below is a video and a step-by-step walk-through to help you locate and install the software.
Check for previous versions of Office installed on your device. Here is our article to help you out Computer Troubleshooting.
Determine the Operating System you will be installing Office on. See below for Office 365 Compatibility.
Check the Bit Size for your device to determine which version you would like to install.
Be sure to have 15-30 minutes to complete the installation process.
To begin, log into your Office 365 Portal. You can log in at portal.office.com with your GCU student email account; the password is the same one used for your Student Portal.
When signing in, make sure to add @my.gcu.edu to the username you use to access your Student Portal.
Once logged in, click Install Office in the upper right-hand corner, and then select Office 365 apps from the drop-down menu.
The default installation of Office 365 is 32-bit. To install the 64-bit version, select Other install options. In the Apps & devices tab and under the Office header, select 64-bit from the Version drop-down menu, then select Install Office. If you are unsure whether you need 32-bit or 64-bit, we recommend the default 32-bit installation. For more information, check out our Help Center Article that will show you how to find your bit version.
NOTE If you have difficulty installing Office 365 through portal.office.com, you can access the software installation page directly at portal.office.com/OLS/MySoftware.aspx. This software page can also be reached by accessing your GCU email through the Student Portal. After logging into your email, click the Circle with your initial, which is located on the upper-right hand corner. Under the My Account menu, click the My account link. Then, you will be redirected to the My account page. Click the Office apps tab. Then click View Apps & Devices. Under the Office heading, select your preferred bit under the Version drop-down menu. To begin installation, click the orange Install Office button.
The installer will begin downloading:
- In Microsoft Edge and Internet Explorer, click Run located in the bottom right-hand side of the window.
- In Google Chrome, click OfficeSetup.exe located in the bottom left-hand side of the window.
- In Firefox, click Save File located in the pop-up window.
Click Yes to start installing.
Office will begin getting things ready to install. During the installation process, you can watch a short video to learn more about Office.
In order for the software to fully install, please remain connected to the Internet. Once the installation is finished, you do not have to be online for your programs to work. This step can take anywhere from 15 minutes to over 30 minutes depending on your computer hardware and Internet speed. Don’t be alarmed if it takes a little while; remember, you’re installing 9 programs!
When you receive the message You’re all set! Office is installed now, choose Close.
After installing Office, locate and open Word on your computer. Click Accept to agree to the Microsoft Office License Agreement.
The Activation Wizard will appear. Select I want to activate the software over the Internet and click Next.
You will be prompted to sign in. Enter your student email address, which is your username followed by @my.gcu.edu.
Next, you will be asked to enter your GCU student email address again, along with your password. Once entered, click Sign in.
Upon successful login, your copy of Office 365 will be activated and ready to use!
As a student, you are able to install Office 365 on up to 5 computers. For more information about managing installations, please see the Microsoft Office 365 ProPlus FAQ. The full versions of all Office 365 programs are available for you to use as long as you are an active student at GCU, even when you aren’t connected to the Internet. Once you complete your degree program or are no longer taking classes, you will not have access to the full versions.
Also, if you encounter issues activating your Office, please refer to Activating Office 365 and Switching Accounts for further guidance.
Office 365 is not compatible with Windows XP, Vista, 7, or 8. Office 365 is only compatible with Windows 8.1, 10, and 11. If you do not have a compatible version of Windows, it is recommended to use the online versions of Office 365 apps that are available on the Student Portal. Instructions on how to use the online Office programs can be found in the Microsoft Online Programs in the GCU Portal article.
If you have an older version of Windows and would like to upgrade, you can click here for instructions from Microsoft.
GCU Technical Support does not assist with uninstalling or switching from any operating system. See Device Compatibility for information on incompatible devices.
You might see the following error for some files downloaded from GCU websites:
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Word experienced an error trying to open the file.
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To fix this issue, navigate to where the file is currently located on your computer. Right-click on the file and select properties.
In the properties dialogue, select the Unblock option and then try to open the file again.
If you receive the following error:
No credentials
The system requires that you sign on to a valid account. The error code is: 0xD000000C
Then you are trying to sign into Microsoft Office Enterprise instead of Microsoft Office 365. Please uninstall Microsoft Office Enterprise and install Microsoft Office 365 using the steps in this article.
If you receive an error when attempting to sign out of your Microsoft Office applications or are unable to sign in, try following these steps:
- Click the Start Menu and select Settings.
- Then, select Accounts from the Windows Settings. Select Access work or school from the navigation menu on the left-hand side of the Settings window.
- Select the Work or school account labelled with your @my.gcu.edu email address and select Disconnect.
- Then, try signing in or out of your Microsoft Office applications again.
If these steps do not resolve the issue you are experiencing, check out the other troubleshooting steps available for Office sign-in issues in the following article: Activating Office 365 and Switching Accounts.
- From inside Word, select File from the top left-hand corner of the screen.
- Then, select Options from the bottom of the navigation menu.
- Select Trust Center at the bottom of the list and click the Trust Center Settings button to open the Trust Center Settings window.
- Finally, select Protected View from the settings list. Uncheck Enable Protected View for files originating from the internet and hit Okay.
