If you missed the step to sign into Office 365 or need to switch accounts at any point, you can do so within any Office 365 program, such as Word or PowerPoint. After launching an Office 365 Program, you can choose to sign in or switch accounts.
If you are not signed in yet, click Sign In in the upper-right hand corner of the window. You will need to sign in using your GCU email address (firstname.lastname@example.org) and password. Your personal email address is not licensed for free Office through GCU.
If an account other than your GCU email is showing, you can select Switch account to sign in with your GCU email.
If you go directly into the new document, click on your name on the top right-hand corner and choose Switch account.
The first time you sign in you will be greeted with the Sign in to Office window. You will sign in with your full GCU email address (email@example.com).
Select Work account to continue.
Confirm your full GCU email address (firstname.lastname@example.org) and enter your password in the appropriate field to Sign In.
Once signed in, the GCU email account will be the active one. To switch between accounts, repeat the above steps. This time you will only have to choose the account you want to use.
If you want to remove accounts from the program, switch to the Sign Out section and click the Remove button next to the account you want to remove.
If you are unable to activate Microsoft Office on a Windows 10 device after trying the above steps, you will need to adjust the user that the Microsoft Office license is currently assigned to. Follow these steps to remove the Microsoft Office license associated with your Windows user:
In order to access the user settings, you will need to locate the Credential Manager. First, click on the Start Menu and search for Control Panel.
Select Credential Manager.
Select Windows Credentials on the right-hand side. Then, under Generic Credentials click the arrow for the Microsoft Office credentials and choose Remove.
- Open your Microsoft Office program and sign-in with your GCU Credentials. Your Microsoft Office programs should now be successfully activated.
Microsoft Support and Recovery Assistant works by running tests to figure out what may be causing issues with Office, and it can fix many problems for you (or help fix them yourself).
To get started, navigate to Outlook Support Center and click on Download now.
Once you have clicked on Download now, you may be able to run the installer directly from your browser or it may download to your Downloads folder.
When first launching the installer, you may see a Security Warning asking if you would like to run the file. To proceed, select Run.
At this point, your device will begin launching the application. You will be prompted with a Security Warning asking if you would like to install the application, select Install to continue.
You will then be presented with the Microsoft Support and Recovery Assistant Installer window.
Once installed, the license and agreement window will appear. Select I agree to proceed.
Then, you will be asked to select the app you are having issues with. Select Office, then Next to continue.
Select the specific problem you are experiencing, then click Next.
You will now be asked to identify if your current device is the one affected. Once you have selected Yes, click Next.
Sign in with your full GCU email address (email@example.com) and password.
Microsoft Support and Recovery Assistant will begin to validate user domain information.
Once completed, you will be prompted with a We Found a Problem window displaying a list of issues that have been identified on your device. You will be given the option to have Microsoft Support and Recovery Assistant resolve the issue(s) or be provided with resources to resolve the issue(s) on your end.
Once completed, you will receive a feedback window that will ask you about your experience with Microsoft Support and Recovery Assistant.
If you open Word and are not signed in yet, you may be prompted to Sign in to Activate Office.
Or, you can click Sign In in the upper-left hand corner of the window.
You will need to sign in using your GCU email address (firstname.lastname@example.org) and password. Your personal email address is not licensed for free Office through GCU.
If an account other than your GCU email is showing after selecting the account profile in the upper left-hand corner of Word, you can select the + button to sign in with your GCU email.
Enter your full GCU email address (email@example.com) and select Next.
If prompted, select Work or school accounts to continue.
Enter your password in the appropriate field to Sign in.
Once signed in, your GCU email account will be active.
To switch between accounts, you can sign out by selecting the account profile button or by going to Word at the top of the screen and selecting Sign Out.
Once signed out, then you can add a new account using the previous steps above.
If you want to remove accounts from the program or if your license has been refreshed, Sign Out of Microsoft Office Applications (steps above) and Quit the current open Microsoft Office applications by selecting Word from the menu bar.
Next, you will want to remove the Office credentials from the Keychain by opening the Keychain Access utility.
Once Keychain Access is open, select the Microsoft Office Credentials. Then, select Edit from the menu bar at the top, and click Delete. If there are multiple credentials, make sure to remove each one.
Once the old credentials have been removed, you can open Word and sign back in.