If you missed the step to sign into Microsoft 365 or need to switch accounts at any point, you can do so within any Microsoft 365 program, such as Word or PowerPoint. After launching an Microsoft 365 application, you can choose to sign in or switch accounts.
Windows
If you are not signed in yet, click Sign In in the upper-right hand corner of the window. You will need to sign in using your GCU email address (username@my.gcu.edu) and password. Your personal email address is not licensed for free Microsoft 365 through GCU.
If an account other than your GCU email is showing, you can select your name in the top right corner and then Sign in with a different account to sign in with your GCU email.
The first time you sign in you will be greeted with the Sign in window. Sign in with your full GCU email address (username@my.gcu.edu).
If you are asked to confirm the type of account, select Work account to continue.
Microsoft 365 will redirect you to a GCU login page, similar to the Student Portal. Enter your GCU password and select Sign in.
Once signed in, the GCU email account will be the active one. To switch between accounts again, repeat the above steps.
If you want to remove accounts from the application, switch to the Sign Out section and click the Remove button next to the account you want to remove.
If you are unable to activate Microsoft 365 on a Windows 10 or 11 device after trying the above steps, you may need to adjust the user that the Microsoft 365 license is currently assigned to. Follow the steps below to remove the Microsoft 365 license associated with your computer. If you are unable to see the Microsoft credentials in the credential manager, try removing the Microsoft account as that will remove the Microsoft credentials as well.
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In order to access the user settings, you will need to locate the Credential Manager. First, click on the Start Menu and search for Control Panel.
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Select Credential Manager.
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Select Windows Credentials on the right-hand side. Then, under Generic Credentials click the arrow for the Microsoft 365 credentials and choose Remove.
- Open your Microsoft 365 program and sign-in with your GCU Email and Password. Your Microsoft 365 programs should now be successfully activated.
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First, click on the Start Menu and search for Settings.
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Once the Windows Settings menu is open, select Accounts from the menu.
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Then select Access work or school, and then select the email that ends in @my.gcu.edu.
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Select Disconnect in the bottom right corner.
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After disconnecting, open your Microsoft 365 program and sign-in with your GCU Credentials. Your Microsoft 365 programs should now be successfully activated.
Microsoft Support and Recovery Assistant works by running tests to figure out what may be causing issues with Microsoft 365, and it can fix many problems for you (or help fix them yourself).
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To get started, navigate to Outlook Support Center scroll down until you see the Download option. Click on Download.
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Once you have started the download process, you may be able to run the installer directly from your browser or it may download to your Downloads folder.
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After launching the installer, you may see a Security Warning asking if you would like to run the file. To proceed, select Run.
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At this point, your device will begin launching the application. You will be prompted with a window asking if you would like to install the application, select Install to continue.
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You will then be presented with the Microsoft Support and Recovery Assistant Installer window.
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Once installed, the license and agreement window will appear. Select I agree to proceed.
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Then, you will be asked to select the app you are having issues with. Select Microsoft 365, and then Next to continue.
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Select the specific problem you are experiencing, then click Next.
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You will now be asked to identify if your current device is the one affected. Once you have selected Yes, click Next.
If you have any work opened in any of the Microsoft 365 applications, save the work and close the programs. Once you have saved the work and completed the on screen instructions click Next. -
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Microsoft Support and Recovery Assistant will begin to troubleshoot the problem. To troubleshoot the activation of Microsoft 365, the program will need to reset. Select Restart to continue.
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Once completed, you will be prompted with a We Found a Problem window displaying a list of issues that have been identified on your device. You will be given the option to have Microsoft Support and Recovery Assistant resolve the issue(s) or be provided with resources to resolve the issue(s) on your end.
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Once completed, you will receive a feedback window that will ask you about your experience with Microsoft Support and Recovery Assistant.
Students may encounter this error randomly, but it is more likely to occur if a student took a leave of absence and recently started taking classes again. Unlike the other sign-in issues described above, if you have encountered the, “Sorry another account from your organization is already signed in on this computer”error, you may not be able to sign out, switch accounts, or even uninstall the program.
To correct this error, open any Microsoft 365 product and select Account from the left side menu. If you don't see this option right away, try creating a new document and then select File > Account.
Beneath the User Information heading, you should see a yellow box titled, “Account Error”. Click the Fix me option within this box.
You will then be prompted to sign into your Microsoft 365 account again. Enter your GCU email address and password.
If this does not resolve the issues you are experiencing with your Microsoft 365 products and you’ve attempted all other troubleshooting within this article, please Contact Technical Support so we can investigate further.
This error, or the “This type of account doesn't work with this particular service. Please enter an email address or phone number associated with a different account” error, occurs when the OneDrive app is signed in with a different account. The steps below will resolve this error:
- Select the Start Menu from the bottom left-hand corner of the screen and search for “OneDrive.” Select the OneDrive App from the search results to open the OneDrive folder location.
- Right click the OneDrive folder from the File Explorer navigation menu on the left-hand side of the window. Then, select settings from the drop-down menu.
- In the Microsoft OneDrive window, select Account from the tabs at the top. Then, select Unlink this PC.
- A Microsoft OneDrive pop-up will appear confirming that you wish to unlink the account on the PC. Select Unlink account.
- Once your account has been unlinked, a pop-up box will appear. Sign in using your GCU email address.
- OneDrive will take you through the setup process. After OneDrive has been set up, the error will no longer appear.
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Select the Start Menu from the bottom left-hand corner of the screen and search for “OneDrive.” Select the OneDrive App from the search results to open the OneDrive folder location.
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Right click the OneDrive folder from the File Explorer navigation menu on the left-hand side of the window. Then, select Show more options from the drop-down menu, then select Settings from the drop-down menu.
- In the OneDrive Settings window, select Account from the options on the left-hand side of the page. Then, select Unlink this PC.
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A Microsoft OneDrive pop-up will appear confirming that you wish to unlink the account on the PC. Select Unlink account.
- Once your account has been unlinked, a pop-up box will appear. Sign in using your GCU email address.
- OneDrive will take you through the setup process. After OneDrive has been set up, the error will no longer appear.
If you receive an error when attempting to sign out of your Microsoft 365 applications or are unable to sign in, try following these steps:
- Click the Start Menu and select Settings.
- Then, select Accounts from the Windows Settings. Select Access work or school from the navigation menu on the left-hand side of the Settings window.
- Select the Work or school account labelled with your @my.gcu.edu email address and select Disconnect.
- Then, try signing in or out of your Microsoft 365 applications again.
Mac
If you open Word and are not signed in yet, you may be prompted to Sign in to Activate Microsoft 365.
Or, you can click Sign In in the upper-left hand corner of the window.
You will need to sign in using your GCU email address (username@my.gcu.edu) and password. Your personal email address is not licensed for free Microsoft 365 through GCU.
If an account other than your GCU email is showing after selecting the account profile in the upper left-hand corner of Word, you can select the + button to sign in with your GCU email.
You may be asked what service to connect to. If you see this window, select OneDrive.
Enter your full GCU email address (username@my.gcu.edu) and select Next.
If prompted, select Work or school account to continue.
Enter your password in the appropriate field to Sign in.
Once signed in, your GCU email account will be active.
To switch between accounts, you can sign out by selecting the account profile button or by going to Word at the top of the screen and selecting Sign Out.
Once signed out, then you can add a new account using the previous steps above.
If you want to remove accounts from the program or if your license has been refreshed, Sign Out of Microsoft 365 Applications (steps above) and Quit the current open Microsoft 365 applications by selecting Word from the menu bar.
Next, you will want to remove the Microsoft 365 credentials from the Keychain by opening the Keychain Access utility.
Once Keychain Access is open, select the Microsoft 365 Credentials. Then, select Edit from the menu bar at the top, and click Delete. If there are multiple credentials, make sure to remove each one.
Once the old credentials have been removed, you can open Word and sign back in.
If you are experiencing issues switching your account, please be sure to try the previous three options before using this method. An error may occur where the Microsoft programs require you to sign in to an old Microsoft account and you are unable to select the + button to add another account, please follow these steps after trying the three methods above.
- Go to Word at the top of the screen and select About Microsoft Word.
- Once the About Word page is open, click on More Info.
- Next, click on Refresh License and sign into Microsoft Word.
After completing these steps you will be prompted to sign into your Microsoft program.