Some students have multi-factor authentication (MFA) enabled on their GCU Portal account. Currently, this setting is only turned on when the user has an account that is regularly compromised. In the future however, this feature will be required for all students. If you encounter a message that asks for “Additional Security Verification”, it’s likely that MFA has been enabled on your account. See the steps below for assistance setting up MFA.
NOTE TO TECHNICIANS If you are unsure if a customer has MFA enabled on their account, check the Timeline from the General tab of their CRM profile. If MFA is required, a task indicating this will be visible.
- Sign in to the GCU Portal with your GCU username and password. If you’re prompted with a message that says, “More information required”, then multi-factor authentication may be enabled on your account.
NOTE A “More information required” message also appears during the initial account setup process for Microsoft. Therefore, seeing this message does not necessarily mean that multi-factor authentication is required. If you are signing into the GCU Portal for the first time, see New Password Reset Process for assistance setting up recovery options. - Select your verification method and then follow the prompts on the page. Once you're finished, click Next. A verification code will be provided to you via the method of your choosing.
- Enter the verification code that was provided, and then select Verify.
- The next page will provide an “app password” for use with other Microsoft applications. You may not ever need to utilize this password, but we recommend writing it down just in case. If you ever happen to need the app password and did not save it, don’t worry, you can make another one at that time. Click Done once you’re ready to move on.
- Once multi-factor authentication is set up, you will be directed back to the sign in page for the GCU Portal. Enter your username and password.
- A verification code will be sent to authentication method you chose during the initial MFA setup process. Enter that code in the box provided, then select Verify.
- You should now be successfully logged in. Multi-factor Authentication will be required anytime you log into a Microsoft application from a new device, and may be required periodically on devices that have already been recognized.