You are able to install Office 365 ProPlus on up to 5 devices. To view and manage your installations, log into your GCU email and click on the profile icon in the upper right-hand corner. Select View account from the drop-down menu. On the left side of the next screen, select Devices; from here, you will be able to see all installations on your account and deactivate them, if desired.

The following products will be downloaded depending on your operating system. If you are downloading individual apps from the Apple App Store or Chrome App Store, you will be able to select specific apps to download.

Windows

• Word
• Excel
• PowerPoint
• Outlook
• OneDrive
• OneNote
• Access
• Publisher

Mac

• Word
• Excel
• PowerPoint
• Outlook
• OneDrive
• OneNote

Yes, GCU students have 1 TB of OneDrive storage available. For more information regarding OneDrive, take a look at Microsoft Online Programs in the GCU Portal.

Students can download Microsoft Office 365 ProPlus once they are in an Active status. If you aren't sure if you are in Active status or not, check to see if you have access to your GCU student email. If you do, then you can download Office 365.

Microsoft Office 365 ProPlus is available for all active GCU students. Once no longer a student, the software will revert to a limited function version that will still allow you to open and view files. You will no longer be able to edit documents or create new ones. You will be prompted to sign in with an active subscription or enter a product key to resume using the full version of Microsoft Office.

Email: Your GCU issued email address is your username followed by @my.gcu.edu.

Password: The same password used to access your Student Portal.

Microsoft Office 365 ProPlus is a fully functional software package with no restrictions.

If you already have Office 365 installed on your computer, you can choose to switch accounts and sign in with your @my.gcu.edu email.

The only versions that are incompatible are 2013 and 2016. All other versions of Office may occur concurrently on the same computer. This should not affect your install of 365.

Yes, you can choose to subscribe to Office 365 or choose to reinstall older version of Office.

Unfortunately, Microsoft does not offer a compatible version of Office 365 for XP and Vista users.

When attempting to download Office 365 on a device with Vista/XP, you may encounter this error: “The procedure entry point SetWaitableTimerEx could not be located in the dynamic link library KERNEL32.dll”

Check out our Technical Requirements for a list of minimum requirements your computer should meet.

Most Windows tablets are compatible with Microsoft Office 365 ProPlus since they are running the Windows operating system. Some Windows tablets may be running the Windows 10 S operating system though, and therefore users may encounter issues downloading and installing Microsoft Office. GCU Technical Support will not assist in disabling Windows 10 S if you have it enabled, as this will make a permanent change to your device. For more information on unsupported devices, see Device Compatibility.

Windows RT tablets run a modified version of the Windows 8 operating system. Windows RT tablets come with a limited version of Microsoft Office pre-installed on them. However, they are not compatible with Office 365 ProPlus. Therefore we recommend utilizing the Microsoft Online Programs in the GCU Portal, or switching to a compatible device.

If you are receiving the error "Your account doesn't allow editing on a Mac" the issue may be that you recently updated your computer’s operating system and the Microsoft license does not recognize that. To solve this issue, click the Use Another Account button that appears on the error message you received. Then sign in using your GCU credentials again. If this option does not work, try activating your copy or try signing out of your account and signing back in. Alternatively, you can try Switching Office 365 Accounts. This error may also occur if you have recently graduated or do not have active student status.

The files you put in OneDrive are not lost when you lose your access to Microsoft Office. You will still be able to view, share, and download files that were previously in the system, but you will no longer be able to upload additional files to OneDrive. 

To access these file, you will need to access your GCU Student Portal, then access the Office 365 app. After you access your Office 365 app, click on OneDrive. 

Unfortunately, Chromebooks do not support Windows or Mac desktops versions of Office 365. Because of this, the “Install Office” button may not appear on portal.office.com. In the past, the Google Play Store on Chromebook devices had Android versions of certain Office apps available. Microsoft no longer supports those apps and therefore they are no longer available. 

You can use Microsoft Office in your web browser through the online Office apps. Navigate to portal.office.com and sign in with your GCU email ([email protected]) and password (the same as the Student Portal). Once signed in, you will see the Office apps available to you, including Word, Excel, PowerPoint, and OneDrive.

If you are on a Mac computer, you can install individual Office applications (Word, PowerPoint, Excel, OneNote, and OneDrive) from the Apple store. Once the application is installed, you will need to license the software with your GCU email address and password.

If you are on a Windows computer, unfortunately it is not possible to install individual Office applications from the Microsoft app store.

If you don’t have enough room to install the full Office package on your computer, we recommend utilizing the online versions of the Office applications instead. See the article Microsoft Online Programs in the GCU Portal for more information.

Unfortunately, Adjunct Faculty members are not provided a free downloadable copy of the Office 365 programs. Adjunct Faculty do receive access to the online versions of the Office 365 programs, however. To access the online programs, navigate to office.com and log in with your faculty credentials. You will have access to the following online programs.

• Word
• Excel
• PowerPoint
• OneNote

The online versions of these apps do not include the full functionality of the downloadable versions. If you would like to have the full functionality of the installed Office 365 programs, you could purchase an Office 365 subscription from microsoft.com. Technical Support cannot assist with this process, but we recommend reaching out to Faculty Training and Development if you have any questions.

If you do not see the option for “Office 365” and only see “Install Software” after clicking the Install Office button, this means that you do not have an active license for Microsoft Office. If you are an active student with GCU and you do not see the Office 365 option, please contact Technical Support for further assistance.