There are a number of different error messages that students can receive when accessing their LoudCloud classroom. These errors typically indicate that you are trying to log into the wrong version of LoudCloud, or that it is too early to access your class.
Examples of error messages you may receive when attempting to log into LoudCloud can be found below.
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Error: "An error has occurred. Please contact Technical Support for assistance."
Solution: This error typically occurs when you attempt to access a LoudCloud platform in which you do not yet have any courses. First, check the start date of your course. Students can generally access a course three days prior to the start date, but in some situations the course is not accessible until the actual start date. It also takes up to 24 hours after being added to a course for your name to appear on the roster. If you were recently added to a course, check again after 24 hours have passed.
If the information above does not apply to you, check to ensure that you are accessing the correct version of LoudCloud. There are multiple LoudCloud platforms, each containing different types of courses. For more information about which LoudCloud version you should use, check out this article: Accessing Your LoudCloud Classroom
- Error: HTTP Status 500
Solution: This error most commonly occurs when you search for "LoudCloud" in a search engine such as Google. There are multiple LoudCloud platforms, each containing different types of courses. To determine which LoudCloud version you should use, check out this article: Accessing Your LoudCloud Classroom
The best way to access your LoudCloud classroom is through your GCU Portal. The classroom links located in your GCU Portal will always take you to the correct version of LoudCloud.
Additionally, check the start date of your course. Students can generally access a course three days prior to the start date, but in some situations the course is not accessible until the actual start date. It also takes up to 24 hours after being added to a course for your name to appear on the roster. If you were recently added to a course, check again after 24 hours have passed.
- Error: HTTP ERROR 400 "This page isn't working. If the problem continues, contact the site owner."
Solution: This error can occur for a number of reasons. To resolve it, first ensure that you are logging into the correct LoudCloud Platform. Reference this article to determine which LoudCloud platform you should be using: Accessing Your LoudCloud Classroom
If you confirm that you’re accessing the correct LoudCloud, try basic troubleshooting steps such as clearing your cache and cookies, or using an alternative internet browser.