There are a number of different error messages that students can receive when accessing their LoudCloud classroom. These errors typically indicate that you are trying to log into the wrong version of LoudCloud, or that it is too early to access your class.

Examples of error messages you may receive when attempting to log into LoudCloud can be found below.

1. Error: "An error has occurred. Please contact Technical Support for assistance."
   
   

   Solution: This error typically occurs when you attempt to access a LoudCloud platform in which you do not yet have any courses. First, check the start date of your course. Students can generally access a course three days prior to the start date, but in some situations the course is not accessible until the actual start date. It also takes up to 24 hours after being added to a course for your name to appear on the roster. If you were recently added to a course, check again after 24 hours have passed.

   If the information above does not apply to you, check to ensure that you are accessing the correct version of LoudCloud. There are multiple LoudCloud platforms, each containing different types of courses. For more information about which LoudCloud version you should use, check out this article: Accessing Your LoudCloud Classroom

2. Error: HTTP Status 500

   

   Solution: This error most commonly occurs when you search for "LoudCloud" in a search engine such as Google. There are multiple LoudCloud platforms, each containing different types of courses. To determine which LoudCloud version you should use, check out this article: Accessing Your LoudCloud Classroom

   The best way to access your LoudCloud classroom is through your GCU Portal. The classroom links located in your GCU Portal will always take you to the correct version of LoudCloud.

   Additionally, check the start date of your course. Students can generally access a course three days prior to the start date, but in some situations the course is not accessible until the actual start date. It also takes up to 24 hours after being added to a course for your name to appear on the roster. If you were recently added to a course, check again after 24 hours have passed.

3. Error: HTTP ERROR 400 "This page isn't working. If the problem continues, contact the site owner."
   
   
   
   

   Solution: This error can occur for a number of reasons. To resolve it, try some basic troubleshooting steps; please visit our Basic Troubleshooting article.

   NOTE If you are still unable to access your course after basic troubleshooting, contact us and we will be happy to look further into this for you.

4. Error: Error 524 - A timeout occurred

   

   Solution: Error 524 occurs when the Cloudfare, a cloud-based connection, fails to establish and connect to one of our GCU servers. This may occur because there are too many users trying to access a server at once. To address this error, we recommend attempting basic troubleshooting:

   1. Refresh or re-load the webpage you are trying to access.
   2. Clear your browser’s cache and cookies
   3. Switch to another web browser (please click here for the list of our supported browsers)
   4. Restart your modem
   5. Wait 10-15 minutes for server traffic to decrease and try again.

   
   If the resource you’re attempting to view is still inaccessible after the waiting period, contact Technical Support so we can research the issue and try to replicate it. You can reach us at our toll-free phone number at 1-877-428-8447 or our local number at 602-639-7200.

5. Error: j_spring_security_check
   

   

   Solution: This error occurs when you access the incorrect LoudCloud platform for your class. To resolve it, ensure that you are logging into the correct LoudCloud Platform. To determine which LoudCloud version you should use, check out this article: Accessing Your LoudCloud Classroom

   The best way to access your LoudCloud classroom is through your GCU Portal. The classroom links located in your GCU Portal will always take you to the correct version of LoudCloud.