If you are taking multiple classes through GCU at the same time, you may need to switch between the classes. To switch to another class, select My Classes in the upper left corner and then choose the class you would like to access.

There are many different factors that can prevent you from seeing your class. One common factor is that the class has not started yet. Students can gain access to their class up to 3 days before the class starts but it isn’t guaranteed until the start date. Traditional faculty should gain access 21 days before, and online faculty should gain access 6 days before. If you cannot access your class when you are supposed to, please contact GCU Technical Support.

If your class has started and you still don’t see your current class, we recommend reaching out to your counselor. There may have been some scheduling changes or due to inactivity you may have been removed from the class. Keep in mind, when starting the class, it is important to participate within your class during the first week to avoid being removed from the class. Activity in your class can be but not limited to:

• Submitting Assignments
• Submitting Quizzes
• Posting a response to a Discussion Forum
• Posting a Class Question
• Sending a message to the instructor

Some users may have multiple Microsoft accounts. For example, if a faculty member is also taking classes as a student, they will have both a faculty and student account in Halo.

If this scenario applies to you, you may encounter an issue when logging out of Halo with one account and trying to log in with another. After clicking, "Logout" from the upper right corner of Halo, you will be taken to a page with a Sign In With Microsoft button.

Upon clicking this button, you may be automatically logged back into Halo using the same account you just logged out of, rather than being provided an option to enter a different email address. This occurs because your browser remembers your previous login information and enters it automatically. If you need to log in using a different account, you have a few different options:

• Access Halo using an incognito or private browsing tab. See General Browser Troubleshooting for assistance with this process if needed.
• Use a different browser for each account type.
• Clear cache and cookies to prevent that account from being auto logged in again.

As a student, you can access previous courses for up to 6 weeks after the course end date. If you are a faculty member, you will be able to access the closed courses after the 6 weeks has passed. For more information on how to access your previous courses and closed courses, check out our Accessing Previous Courses article.

There are multiple reasons you may receive the error message, "There was an error fetching data. Please refresh your page. If you continue to see this error, please contact technical support."

• This error could occur if there is a network issue that prevents the Halo platform from loading. Make sure that you have a working internet connection. If you’re using a work network from your employer and continuously experience this error, we recommend trying again once you are using a personal network.
• This error could occur if the class that you are trying to access does not have a faculty member assigned to it yet. This is generally an issue with scheduling, and you can contact GCU Technical Support to confirm if this is the case.

• This error could also occur if you are attempting to access a class too early. Students generally gain access to courses 3 days before the start date, BUT we cannot guarantee access until the start date of the course. Traditional faculty should gain access 21 days before, and online faculty should gain access 6 days before.

  NOTE If you are a faculty member trying to access the GFT/IFT training course, you are considered a student in that training course. This will change your access to the course to 3 days prior to the start date.
• This error could occur if there is a Halo Learn system outage. Check out the GCU Systems Statuses article for more information about ongoing outages.

If you attempt to access a resource that your Halo Learn account does not have access to, you may receive the error message, "403 Access Forbidden. Sorry but you are not authorized to view this page." Click the Back To Home button to return to the Student Home page.