Microsoft Edge is a browser that was created to replace Internet Explorer on newer Windows operating systems. If you are having difficulties loading or accessing a page using Edge, one troubleshooting option to try opening your page in InPrivate mode.

To launch InPrivate mode in Microsoft Edge, click the Settings and more icon in the top right-hand corner of your browser and select New InPrivate window. Alternatively, you can use keyboard shortcuts to open InPrivate mode while in Microsoft Edge as well.

Windows: Ctrl+Shift+N
Mac: Command+Shift+N

A new window will open with the InPrivate icon in the center of the page.

If you are still experiencing issues using Microsoft Edge, check out Microsoft’s article on what to do if Microsoft Edge isn't working.

To launch InPrivate mode in Microsoft Edge Legacy, click the Settings and more icon in the top right-hand corner of your browser and select New InPrivate window.

A new window will open with the InPrivate icon in the center of the page.

If you are still experiencing difficulties in Microsoft Edge Legacy, you can also try opening the page in Internet Explorer. To do this, click on the three dots that are located in the upper right corner of your Edge screen. Click the option that says Open with Internet Explorer.

If you do not see the Open with Internet Explorer option, click on More Tools then select Open with Internet Explorer.

If you are still experiencing issues using Microsoft Edge Legacy, check out Microsoft’s article on what to do if Microsoft Edge isn't working.

One of the first troubleshooting steps when investigating browser issues with Google Chrome is to utilize incognito mode. Incognito mode allows you to launch Chrome without extensions and apps and is also useful if you want to be logged into multiple accounts for a website. If you cannot reproduce the error in Incognito mode, then it can be assumed that installed extensions or apps may be causing the issue.

To launch incognito mode, click the Chrome menu in the top right-hand corner of your browser and select New incognito window. Alternatively, you can use keyboard shortcuts to open incognito mode while in Chrome as well.

Windows: Ctrl+Shift+N

Mac: Command+Shift+N

A new window will open with the incognito icon in the center.

If you have identified that the issue is caused by an extension, check out the Managing Your Browser Add-ons and Extensions article to disable the extensions.

To access private browsing, click the Menu in the upper-right hand corner of your browser and select New Private Window. Alternatively, you can use keyboard shortcuts to open Private Browsing while Firefox is open.

Windows: Ctrl+Shift+P
Mac: Command+Shift+P

A new window will open with the private browsing icon in the upper-right hand corner.

If you are still experiencing issues using Firefox, check out Mozilla’s article to troubleshoot and diagnose Firefox problems.

To launch Private Browsing, select File and then New Private Window. Alternatively, you can press Command+Shift+N on your keyboard while in Safari.

A new window will open with a Private Browsing banner in the center of the page.

Edge allows users to add a profile to the browser to save bookmarks, history, and their passwords. If you have multiple Microsoft Accounts, this troubleshooting step can help ensure you are signed into the right account when you are signing into when logging into Outlook, the Student Portal, or your Halo Learn classroom.

1. To switch profiles in the browser, select the Profile Picture in the top right corner. 
   
   
2. Select Other Profiles and then Add Profile. A confirmation window will appear, select Add to add a profile. 
   
   
3. A new window will open, select Sign In To Sync Data to continue. 
   
   
4. Select Add Account, under Use A Different Account, and then select Continue. 
   
   
5. Sign in with your GCU email and password. Once you are signed in, Edge will allow you to customize the browser and start browsing with the new profile.

You can use Chrome with multiple profiles which allows you to keep all your Chrome info separate, like bookmarks, history, passwords, and other settings.

1. To add a new profile, click Profile at the top right corner of your browser.
   
   
2. Select Add under Other Profiles.
    
   
3. On the profile set-up page, press Sign in.
    
4. Sign in with your GCU email and password. Once you are signed in, Chrome will allow you to customize the browser and start browsing with the new profile.

Firefox allows you to create and manage profiles which will have separate history, bookmarks, settings and add-ons.

1. To create a new profile, open a new tab and type the following command into the Firefox address bar: about:profiles. Press Enter.
   
   
2. In the About Profiles page, click Create a New Profile. 
   
   
3. Create Profile Wizard pop-up window will appear. To begin creating your profile, select Next. 
   
   
4. Then, enter your new profile name. Click Finish to create new profile.
    
   
5. Once done, you will be directed back to the About Profiles page. There, scroll down and choose Launch profile in new browser option under your created profile. 
   
   
6. Finally, Firefox will allow you to customize the browser and start browsing with the new profile.

If you are using macOS 12 with Safari 17 or later, you can use profiles to keep your browsing separate for work, personal or school.

1. From the menu bar in Safari, choose Safari and click Create Profile.
   
   
2. In the Profiles tab, select Start Using Profiles to add a new profile. 
   
   
3. Next, you can set up your profile by entering a name, choosing a symbol, color and adding favorites folder. Once done, click Create Profile.  
   
   
4. After creating a profile, Safari will allow you to customize the browser and start browsing with the new profile.