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Running a Network Trace

When troubleshooting connection issues, a network trace can provide us valuable insight into what’s happening behind the scenes as your browser communicates with a website. This article will guide you through the steps to capture a network trace across different browsers and devices. These instructions will help you gather the information needed to diagnose and resolve issues efficiently.

NOTE Technicians, this article is useful for issues with submitting discussion questions and assignments to Halo. We will go through this whenever we need to escalate an issue to the Halo team.
IMPORTANT Keep in mind that the network trace will include sensitive data and should not be shared to anyone who is not part of GCU Technical Support.

Windows

Edge

  1. Start by opening the DevTools in Microsoft Edge. To open the DevTools, click the 3 dots in the top right corner. 
  2. Select More Tools. 
  3. Then select Developer Tools. 
  4. Next, select the Network tab. 
  5. After opening the Network tab, the browser will start to record the activity. Try to replicate the issue that you are experiencing.
  6. Once you replicate the issue, export the trace by clicking the Download button. 
  7. Once the file has finished downloading, make sure to rename with the format: date_username.har
  8. Next, you can send the file to Technical Support for them to look into this further.

Chrome

  1. Start by opening the DevTools in Microsoft Edge. To open the DevTools, click the 3 dots in the top right corner. 
  2. Select More Tools. 
  3. Then select Developer Tools. 
  4. Next, select the Network tab. 
  5. After opening the Network tab, the browser will start to record the activity. Try to replicate the issue that you are experiencing.
  6. Once you replicate the issue, export the trace by clicking the Download button. 
  7. Once the file has finished downloading, make sure to rename with the format: date_username.har
  8. Next, you can send the file to Technical Support for them to look into this further.

Mac

Safari

  1. To open the DevTools, we need to enable the option. Select Safari in the top-right corner. 
  2. Next, select Settings to open the Safari preferences window. 
  3. Go to the Advanced tab and select Show features for web developers. 
  4. Select Develop from the menu bar. 
  5. Select Connect Web Inspector. 
  6. The Developer Tools will appear, select the Network Tab. 
  7. Refresh your page and replicate the issue.
  8. Once you replicate the issue, click Export to export the trace. 
  9. Once the file has finished downloading, make sure to rename with the format: date_username.har
  10. Next, you can send the file to Technical Support for them to look into this further.

Chrome

  1. Start by opening the DevTools in Microsoft Edge. To open the DevTools, click the 3 dots in the top right corner. 
  2. Select More Tools. 
  3. Then select Developer Tools. 
  4. Next, select the Network tab. 
  5. After opening the Network tab, the browser will start to record the activity. Try to replicate the issue that you are experiencing.
  6. Once you replicate the issue, export the trace by clicking the Download button. 
  7. Once the file has finished downloading, make sure to rename with the format: date_username.har
  8. Next, you can send the file to Technical Support for them to look into this further.
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