Skip to main content
GCU Technical Support Help Center home page Technical Support
  • Submit a request
    • Submit a request
  1. GCU Technical Support
  2. Computer & Software
  3. Computer Troubleshooting

Computer Troubleshooting

  • GCU Technical Requirements
  • Running a Network Trace
  • Computer Troubleshooting
  • Locating Files on Your Computer
  • How to Transfer Files
  • Adding the Mac Hard Drive to Your Desktop
  • Firewalls and Port Forwarding
  • Hardware Issues
  • Using Copy and Paste
  • Basic Troubleshooting
  • Changing Your Computer's Time Zone
  • Changing the Default Program Your Files Open With
  • Changing Your Screen Resolution
  • Determining Your Operating System
  • How to Zip and Un-Zip Your Files
  • Device Compatibility
  • Installing Java
  • Managing Your Browser Add-ons and Extensions
  • Malware and Anti-Virus Software
  • Taking a Screenshot
  • The Difference Between 32-bit and 64-bit Operating Systems
  • Troubleshooting Your Internet Connection

Need more help?

  • Chat With Us We are available to chat with you. Start a chat with us when we are available.

    6:00am - 12:00am
    (Monday to Friday)

    7:00am - 12:00am
    (Saturday to Sunday)
  • Email us Start a conversation with our support team and get the best answers
  • Submit a Request Couldn’t find an answer? Submit a ticket and our team will get back to you asap
  • Call us Give us a call at
    +1 (877) 428-8447

    6:00am - 12:00am
    (Monday to Friday)

    7:00am - 12:00am
    (Saturday to Sunday)

© 2021 Grand Canyon University

Privacy / Cookie Disclaimer: Our site uses cookies to personalize content, to provide social media features/ads and to analyze site traffic. We share information about your use of this site with our social media, advertising and analytics teams who may combine it with other information that you’ve provided to them. By continuing to navigate this site you are consenting to the collection of information via our use of cookies. For more information on our cookie collection and use please visit our Privacy Policy.

× Popup image
empty false

Service Interruption Notice

false

Click to Sign Up for Updates