There may be times when you will need to troubleshoot your Internet connection. In this article, we will cover the basic troubleshooting steps we use to resolve simple connection issues.
If you are located on campus and are having issues connecting to the Lopes Wi-Fi network, please contact our Staff IT Support team at (602) 639-7700 or stop by our Staff IT Support located on the second floor of the Student Union in the southeast corner.
Connection Type
Hotspot:
When using a Hotspot as the internet connection, the strength of the connection may not be sufficient. The connection given by a hotspot may fluctuate and can lack the strength needed to reach the desired site and perform necessary tasks. If a hotspot is being used it may be best to switch to a new stable connection.
Public and Workplace:
If you are using a public Wi-Fi network, and you have already tried disconnecting and reconnecting, you may want to try switching to a new public Wi-Fi location. Some public Wi-Fi networks have firewalls that prevent students from accessing some of our sites.
Step 1: Reset the Connection
Locate your current network connection and status near your time and date on the taskbar. Click on the connection icon, then select Open Network and Sharing Center.
Once you have the Network and Sharing Center open, click on Change adapter settings on the left.
In this window, you can view your active networks. The Local Area Connection is your Ethernet adapter and the Wireless Network Connection is your Wi-Fi adapter. Although, these may be named differently, the default names are Local Area Connection and Wireless Network Connection. Choose the connection you wish to troubleshoot.
Selecting the connection will provide you with the option to enable or disable connection to this network. Select Disable this network device to disconnect from the network.
Then select Enable this network device to reconnect to the network.
Wait a few seconds for your computer to establish a connection and try accessing the Internet again.
Start by bringing up the charms bar on the right-side of your screen by moving your mouse to the bottom-right corner of the screen – where the time and date are located (if in Desktop Mode). From this menu, locate and select the gear or sprocket icon labeled Settings.
Locate and select the name of the network from the bottom of the margin. Select the name of the network again and choose the Disconnect option.
Once you have disconnected successfully, select the network name again and choose Connect.
Wait a few seconds for your computer to establish a connection, then try accessing the Internet again.
Locate your current network connection and status near your time and date on the taskbar. Click on the connection icon to view your available connections.
Locate your current network connection.
Select the name of the network you are connected to and choose the Disconnect option.
Once you have disconnected successfully, select the network name again and choose Connect.
Wait a few seconds for your computer to establish a connection, then try accessing the Internet again.
From any screen or application, select the Wi-Fi icon from the right section of the menu bar. Choose Turn Wi-Fi Off to disconnect.
Next, select Turn Wi-Fi On to re-connect.
Wait a few seconds for your computer to establish a connection then try accessing the internet again.
If your computer experiences any issues reconnecting to the selected network, please restart the computer and try again. If turning the internet connection on and off again does not resolve the connection issue, please proceed to Step 2.
Step 2: Reset the Modem
Performing a quick restart of your modem will resolve most internet connection issues. To restart your modem, simply unplug the power source and keep it unplugged for 10-15 seconds and plug it back in. It's that easy! By unplugging your modem, you are forcing it to reach back out to your service provider and provide a new connection to the Internet. It may take a minute or two for your computer to establish the new connection.
It’s important to note that performing this step will cause all devices connected to this network to lose Internet connection.
Step 3: Contact Your Internet Service Provider
If the steps above did not resolve the connection issue, there may be a larger issue, such as an outage preventing Internet access, and you should contact your Internet Service Provider (ISP) for further assistance.
Optional Step: Connect Directly into the Modem
To complete this step, you will need to have physical access to the modem and an Ethernet cable. Plug one end of the cable into the Ethernet port on your computer and the other end of the cable into the Ethernet port on the back of the modem.