If you have ever contacted GCU Technical Support, you may have heard the phrase: let's try some basic troubleshooting! Basic troubleshooting is a list of steps we take to resolve sign-in issues and browser errors. Try them out for yourself; it's like having one of our very own technicians right there with you! Expand/Collapse All Browser Issues Clear your cache and cookies Try accessing the page using a private window Remove add-ons and extensions Update Java Update Your browser or Try a different browser Reset your browser to default settings Allowing Pop-ups on GCU sites Ensure all fields in the form are complete Check with your network administrator about their firewall policies Sign-in Issues GCU sites requiring your student email address, like the Student Portal, must include your username followed by @my.gcu.edu Other GCU websites requiring only your username, like the library and your LMS classroom, should NOT include @my.gcu.edu Make sure your Caps Lock key is off Reset your password For Halo sign-in errors, make sure you are accessing your class through the GCU Portal Program Issues Check for Program updates Check for Windows/Mac operating system updates Restart your computer Repair program via the Window's Control Panel Uninstall and Reinstall the program Check with your network administrator about port forwarding certain programs Internet Issues Make sure the computer is connected to WIFI or local network Determine the connection type (work, personal, public) Troubleshoot your Internet Connection Test an alternate network if available NOTE Although basic troubleshooting may resolve most browser or sign-in issues, restarting your computer can help the changes go into effect. Try it out! May 29, 2023 16:24 Updated Related articles How to Clear Your Cache and Cookies General Browser Troubleshooting Password Reset Process Multi-factor Authentication (MFA) Device Compatibility