Zoom requires you to use a Single Sign-On (SSO) feature to access your GCU Zoom account. When logging into Zoom, you will use the same login information that you use to access the GCU Portal. To log into the Zoom Web App with your GCU account, navigate to the correct link listed below.

• Students and Adjunct Faculty: my-gcu-edu.zoom.us
• Full-time Faculty and Staff: gcu.zoom.us

If you are using the Zoom Workplace app, look down to the or sign in with section of the login page, select Microsoft, then log in using your GCU account.

If you are prompted to search for the company domain, click I know the company domain and then enter the appropriate domains below.

• Students and Adjunct Faculty: my-gcu-edu
• Full-time Faculty and Staff: gcu

Zoom uses the same email and password you use for the GCU Portal. To reset your password, navigate to the GCU Portal login page and click "Forgot my Password". For assistance with resetting your password, check out our Password Reset Process article.

If you try to sign in with SSO, you may receive the error message, "Something went wrong while you tried signing in with SSO. To further troubleshoot the issue, please contact your admin and provide the following tracking ID." If you receive this error, you may not qualify for a Zoom Basic or Pro license through your course, or you may not be an active student or faculty member. Only active students and faculty in specific courses will be able to log into Zoom through GCU. If you are an active student or faculty member in a qualifying course, contact GCU Technical Support for further assistance with getting your account the proper license. If you are not enrolled in a qualifying course, you can create a free account using your personal email instead.

Only students in the following courses qualify for a Zoom Basic license:

If you are not enrolled in one of the courses listed above, your Zoom account through GCU will not have a Zoom Basic license and you may receive an SSO error when trying to log in using GCU's Zoom links. If you would like to utilize Zoom to communicate with your instructor and/or classmates, you can create your own free Zoom account using your personal email address. Free accounts function the same as Basic licensed accounts through GCU, which are limited to 40-minute meeting lengths and can only have up to 100 participants.

Only students in the following courses qualify for a Zoom Pro license:

If you are not enrolled in one of the courses listed above, your Zoom account through GCU will not have a Zoom Pro license and you may receive an SSO error when trying to log in using GCU's Zoom links. If you would like to utilize Zoom to communicate with your instructor and/or classmates, you can create your own free Zoom account using your personal email address. Free accounts function the same as Basic licensed accounts through GCU, which are limited to 40-minute meeting lengths and can only have up to 100 participants.

If you are part of a special group where meetings will exceed 40 minutes and are not enrolled in a course that qualifies for a Zoom Pro license, please contact your college so that they can request a license through the appropriate channels.

To check which license you have, sign into the Zoom Web App using the correct link for your account type.

1. Go to the top right-hand corner of the website and click on the profile icon. Your account username and email will display. Click My Account to open the Profile page.
   

2. Scroll down to the Account section and look to the right of License. Zoom Basic licenses will say that you can only host up to 40 minute meetings, while Zoom Pro licenses can host for up to 30 hours. The screenshot below shows a Pro licensed account.
   

If you qualify for a Zoom Pro license but your account only has a basic license, contact GCU Technical Support for further assistance with getting your account the proper license.

Please open the appropriate accordion for your operating system below for steps on installing the Zoom Workplace app.

Accounts with a Zoom Basic license are only able to locally record to their computer using the Zoom Workplace app. If your account only has a Zoom Basic license and you would like to record your meetings, you will need to install the Zoom Workplace app before you can follow the steps below. Check out the How do I install Zoom Workplace? accordion above for steps to install the Zoom Workplace app on your computer.

Accounts with a Zoom Pro license can locally record to their computer or cloud record to the Zoom Cloud. If you decide to cloud record to the Zoom Cloud, your recordings can only be accessed from the Zoom Web App. To sign into the Zoom Web App, follow the steps listed in the How do I sign into Zoom? accordion above. After you are logged into the Zoom Web App, you can access your cloud recordings by navigating to the Recording & Transcript tab on the left-hand side menu.

1. Once the meeting has started, click the Record button from the task bar at the bottom of the screen. If you do not have audio turned on for the meeting yet, you will be prompted to either Join Audio or Continue without audio before starting the recording.
   

   NOTE If you cannot locate the Record option, click on More and then click Record.
   
2. To confirm that the meeting is being recorded, look in the upper right corner. You should see an indicator that says "REC". You can also pause or stop your recording by clicking the Record button on the task bar at the bottom of the screen. Once you're ready to stop recording, click Record and then Stop recording.
   
3. After you stop the recording, end the meeting by clicking the End button in the bottom-right and then End Meeting for All.
   
4. After the meeting ends, Zoom will convert the meeting recording. Depending on how long you were recording for, this process will take longer.
   

5. After the meeting has been converted, the Zoom Workplace app should automatically open the folder for your video file. If the folder does not open automatically or you want to access the folder at a later time, you can locate your video file by navigating to the Zoom folder on your device. On both Windows and Mac, this can be found through the following path: Documents > Zoom > Open the folder for the appropriate recording > The .mp4 file is your recorded meeting video.
   

6. Within the folder you open, there will be three files present, an audio, configuration, and video file. If you would like just the audio from the recording, use the audio (.m4a) file. If you woould like the video and audio elements together, use the video (.mp4) file.

If you need to record everyone in a meeting, you can do so by changing your view. Recordings will match your view during the meeting. This means that if you switch from Speaker View to Gallery View, the recording will change its view with you. You can change your layout during a meeting by clicking Views in the top-right corner of the screen, then selecting a view.

1. To upload a Zoom recording to Halo, you'll first need to upload the file to OneDrive. You can follow the instructions in the Sharing a Link from OneDrive accordionof our Compressing Your Files to Upload to Halo Learn article to submit your recording to Halo.
2. Once you have copied the link to your file in OneDrive, open a blank Word document on your device and paste the link onto it.
   
3. Save the file somewhere easy to find, and with an appropriate title. You can now upload the Word document to your class as you would any other document.
   

When you sign into Zoom with your GCU credentials, the account will have the Basic license plan. To get a Pro License, full-time faculty will need to reach out to their manager to request a pro license. If you are an adjunct faculty or instructional assistant, contact GCU Technical Support to get a request submitted for a pro license.

Yes, additional faculty resources for Zoom are available on CIRT in the Zoom Workshop.