1. If you’re a GCU student, you can sign in using your GCU account. Start by clicking the Sign In option in the Single Sign-On window.
   

   

2. You’ll be prompted to enter your GCU email address and password. If you need to reset your password, check out our article on the Password Reset Process for assistance.

   

3. Once you’ve logged into OntheHub, you’ll be taken to a page that includes options to download various virtualization software. GCU Technical Support’s scope of service does not include assistance with the installation or use of any virtualization software, and we recommend reaching out to your instructor if you have any questions after reaching this page.

   

If you’re a GCU staff or faculty member, it’s necessary to register an account with OntheHub before you’ll have access to virtualization software.

1. Select the Register option to begin the registration process.

   

2. From the Activate Account page, select the request an account link.

   

3. On the Request an account page, enter all of the required information. We recommend entering your GCU email address in the email field, as you’ll use it to sign in once your account is approved. Once all fields have been completed, complete the CAPTCHA and select Send.

   

4. Account approvals are done 1-2 times per week. Once the account request has been approved, an email confirmation will be sent to the email that you registered with. The email will contain a link to sign in with. Click Forgot username or password? and enter your GCU email address. Then, create your password and finish setting up your account.
   
   

If you’re a GCU staff or faculty member who has already registered and been approved for an OntheHub account, you can sign in using the Sign in options on the bottom left corner. Enter the email address you used during the registration process (we recommended that you use your GCU email), and then enter your password. Once both fields are completed, click Sign In.

Once you’ve logged into OntheHub, you’ll be taken to a page that includes options to download various virtualization software. GCU Technical Support’s scope of service does not include assistance with the installation or use of any virtualization software, and we recommend reaching out to your college if you have any questions after reaching this page.

• Students: If you’re unable to log into OntheHub because you forgot your password, you can reset it using the Forgot my password option during the single sign-on process. Please keep in mind that the password for OntheHub is connected to your GCU account and therefore you’ll be resetting the password for the GCU Portal, the LMS, etc. See Password Reset Process for assistance if needed.
  
  

  

• Faculty / Staff: Unlike with student accounts, your OntheHub account is not connected to your other GCU account(s). To reset your password, select the Forgot username or password? option on the Sign In window.
  
  

  

  
  You’ll be prompted to enter the username or email address associated with your account. Enter your email address and check your email inbox for a link to reset the password.
  
  

  

If you receive this error while trying to sign into OntheHub, it typically indicates that your account is not in an acceptable status. For example, new students to GCU who have not started courses may be in a “Conditionally Accepted” status as opposed to “Active” status. You will not be able to log into OntheHub unless your account is in “Active” status.

If your OntheHub account doesn’t show any available software, it’s likely because your account has not been given access to install any software. Access to install virtualization software is provided through an automatic criteria process. This process runs every 24 hours and automatically adds/removes access for users based on whether they are in a class that requires the use of virtualization software or not. The screenshot below demonstrates what your account will look like if there is no software available.

Once a class that requires virtualization software starts, the install file for that software will become available in OntheHub. Once that class ends, the install file will be removed from OntheHub shortly afterwards. If you’ve installed the software onto your device already however, you’ll still be able to use it. The screenshot below demonstrates what your account will look like if there is software available (although the specific software may vary depending on the class your currently taking).

In rare circumstances, you may need to install virtualization software after a class requiring it has finished. For example, maybe your instructor has given you permission to submit an assignment after the course end date, and you’re using a device that didn’t already have the appropriate virtualization software installed. If this kind of scenario were to occur, Contact Technical Support. We can enable access on your account for a temporary period. Once your account has been granted access from Technical Support, it may take up to 30 minutes to take effect. Access will then be removed as part of an automatic process that runs every 24 hours.   

If you just started a class that requires virtualization software but don’t see any available software in OntheHub, or if you lost access part of the way through a class, Contact Technical Support and we can investigate / escalate the issue if necessary.