Before you can request a transcript, you need to create an account with Parchment. Follow the steps below to create a Parchment account.

1. Log into the GCU Portal using your GCU email address and password. Then, click the Transcript Request app in the My Apps dashboard.
   

   NOTE If you cannot log into your GCU Student Portal, you can access Parchment by clicking here.

2. Once you are on the Parchment transcript request page, enter your email address and then click Continue.
   

   NOTE If you are asked for a password, then you have already created an account with Parchment. Enter your password, click Sign In, and follow the steps within the Requesting Transcripts accordion below.
   
3. Next, enter all your personal information. When creating a new password, make sure that the password meets the following criteria: at least 10 characters long, 1 uppercase letter, 1 lowercase letter, 1 number, 1 special character (i.e., @ $ % ^ & * - _ ! + = [ ] { } < > ( ) | \ / : ' , . ? ` ~ " ; ), and cannot have any spaces.
   
4. Once you enter in all your information, click Create Account & Continue.
   
5. You will then be brought to the Parchment sign-in page. Enter your recently created password and then click Sign In.
   

6. Parchment will then send you a confirmation email. Once you access the email, click the Verify Your Email button.
   

7. You will now be required to enter your enrollment information. If you are not sure what your Student ID number is, you can find it in the My Information section of your GCU Student Portal. After you enter your information, click Save.
   
8. Once the Parchment page finds your enrollment with GCU, you can then follow the steps listed in the Requesting Transcripts accordion below.
   

If you have not already, please make sure you create an account first. Check the Creating a Parchment Account accordion above for information about creating an account. Once you create an account and log in, follow these steps to request your transcripts.

1. Once logged in, click the Order button that is located to the right of the Official Transcript option.
   

   NOTE If you have completed multiple programs at GCU, such as both a Bachelor's and Master's degree, you will need to request the transcripts for each program separately by repeating these steps.
2. Next, you will select your Delivery Destination. There are three options to send the transcripts to. Check out below to determine what you should select.
   • Another Organization using Parchment: For this option you can use the search bar to search for the school or organization you would like to send the transcripts to. The schools and organizations listed here already use Parchment and have specified how they would like the transcripts to be sent over to their team.
     
   • Yourself: When you select, I’m sending to myself or another individual and then select yourself, Parchment will pull the information that you previously entered when creating an account.
     
   • Another Individual: When you select, I’m sending to myself or another individual and then select another individual, Parchment will ask you to enter the information of the person that you are wanting to send the transcript to.
     

3. The next step that you will need to do is select how the transcript is received by the recipient. When you use the option of another Organization that uses Parchment already, the system will preselect the preferred method to send the transcript. If you did not select another organization, you will be asked to send it electronically or by mail.
   

   NOTE When choosing another individual, please make sure you ask them how they would prefer the transcripts to be received.
4. After selecting how the transcript is received, input the information for the recipient. After entering all the relevant information, click Continue to continue to the item details page.
   
5. On the item details page, you can confirm the recipient information, specify a purpose for the request, and attach any files to the request. Please keep in mind that you can only upload one file and can only have a maximum of 5 pages in the document. To continue, select a Purpose from the Purpose dropdown, and then scroll down to sign the document.
   
6. After reviewing the listed information and signing the document, enter your full name as you signed it, check the consent box, and then click Continue.
   
7. You will now be directed to the Order Summary page. On this page, you can review the details of your transcript order and if it looks correct, click Continue.
   
8. Next, you will need to enter your Billing Address. Once entered, click Continue.
   
9. You will then be directed to the Payment Information page. On this page, enter your preferred credit card information. Once done, click Submit Payment.
   
10. After you submit the payment, you will see your Order Confirmation window. From here you can see that the order has been placed.
    

Parchment transcript orders are not processed immediately upon submission. Counselors and students should use the following processing times as a guideline for all Parchment orders, including electronic transcripts.

• Standard transcript orders are processed within 2 business days.
• Overnight transcript orders are processed on the same day if the order is placed before 2:00 PM (MST) or during the following business day if received after 2:00 PM.

The processing time of the transcript request can vary depending on the type of transcript being sent. In Parchment, you can track the order of your request.

1. To start, log into the GCU Parchment site.
2. Once you log in, click Orders in the top-left corner.
   
3. You will see a list of your transcript requests. This will display the status and who it was sent to.
   
4. To see an expanded view of the transcript status, click the arrow under Track.
   

Please keep in mind that your transcript request can be canceled or placed on hold. If your request has any of these statuses, then you should have received an email about the status change.

For any questions or concerns regarding your transcripts, you will need to contact your Student Services Counselor. If your order is placed on hold, it just means that it’s still in queue for manual processing and does not mean there’s an academic or financial hold.

While GCU Technical Support can assist with logging into Parchment and ordering transcripts, our scope of service does not include other issues that may arise with the system. For more thorough assistance with these issues, please contact Parchment Support.

When requesting electronic transcripts through email, the link is only valid for up to 30 days. If the recipient needs to access the transcripts after the 30-day period, you will need to resend the transcript to them.

If you need to reset your password to get your transcripts, you will need to reset it on the Parchment site. Follow the steps below to reset your password on Parchment.

1. Navigate to the GCU Parchment site.
2. Enter your email that you used to register your account and then click Continue.
   
3. Next, click Forgot your password.
   
4. You will then be directed to the password reset page. Re-enter your email, if necessary, and then click Submit.
   

5. A password reset email will be sent to your email. Click Reset Your Password.
   

   NOTE This link is only active for 5 minutes. If you do not click the link within 5 minutes, you will need to generate a new link.
6. Next, enter the new password in both the new and confirm password fields. When creating a new password, make sure that the password meets the following criteria: at least 10 characters long, 1 uppercase letter, 1 lowercase letter, 1 number, 1 special character (i.e., @ $ % ^ & * - _ ! + = [ ] { } < > ( ) | \ / : ' , . ? ` ~ " ; ), and cannot have any spaces. Once you enter the password, click Submit.
   
7. Your password has been reset; you can now try to log into Parchment to request your transcript.

If you encounter any issues with logging into Parchment or with resetting your password, please contact Parchment support for assistance.

When you see the message, "Unable to Validate Address," it means that the system needs the full official mailing address including the extra 4 numbers in the zip code. When you see this message, you will be provided full address suggestions below the message, click any of the following address suggestions to validate the mailing address.