Grand Canyon University is excited to unveil the new and improved GCU Portal. The new GCU Portal is intuitive, visually engaging, and fully customizable. Inside the GCU Portal you can access your LoudCloud classroom, view your counselor information, check your GCU email, and much more!
You can access the GCU Portal by navigating to gcuportal.gcu.edu and selecting Student Access.
Once on the login page, enter your GCU email address (firstname.lastname@example.org) and password.
If you are prompted to choose an account type, select work or school account.
If you have any difficulties logging into the GCU Portal, check out the drop-down menus at the bottom of this article.
Accessing Your LoudCloud Classroom in the New GCU Portal
Accessing your LoudCloud classroom is as easy as logging into the GCU Portal. Once you have logged into the GCU Portal, you will see a My Courses option in the upper left corner. Click on your course code from the list of options underneath My Courses to be taken directly to that class.
Keep in mind that per GCU policy, previous courses will remain available for a minimum of five weeks. After this point they may be archived at any time, and will disappear from the My Courses list in your GCU Portal. It is recommended that you save any content that you would like to keep from your course within five weeks of it ending.
GCU Portal Login Issues
Are you having trouble logging into the GCU Portal? The drop-down menus below contain different issues you may encounter when trying to log into your GCU Portal, and solutions on how to solve them.
During the log in process, you are asked to select which type of account you are using. The options are Work or school account or Personal account.
You must select Work or school account. If you select Personal Account, you will be directed to an alternate sign in page asking for a password.
Even if you enter your password correctly, an error will appear as shown below.
Error message: Sorry, but we’re having trouble signing you in. We received a bad request.
If you are receiving this error when logging in, navigate back to gcuportal.gcu.edu. You will need to start from the beginning of the login process, and select Work or school account when prompted.
If you have multiple email accounts that are managed through the Outlook email service, you may encounter difficulties logging into your GCU Portal and/or GCU Email. Internet browsers tend to store information that has been entered previously, and may try to log you in using an email that is not associated with your GCU student account.
If you are unable to log into your GCU Portal for this reason, here are a few solutions:
- Clear your cache and cookies
- Use different internet browsers to access your different email accounts. Click here for a list of supported browsers.
- Use incognito browsing. This feature is available on Google Chrome and Firefox browsers using the following keyboard shortcuts.
The correct format of your GCU email address is: email@example.com
If you enter your firstname.lastname@example.org instead, you will receive a message that the page is redirecting.
After the page redirects, it will display an error message that reads, “Server Error in ‘/’ Application”.
If this happens, close the tab in your browser and enter gcuportal.gcu.edu into your address bar to start the process over. Make sure to enter your email address correctly to avoid this problem from occurring.
If you enter your password incorrectly when attempting to log into the GCU Portal, you will receive the following error message.
Error message: We don't recognize this user ID or password. Be sure to type the password for your work or school account. Forgot your password?
Do not click the ‘Forgot your password?’ option. This option will not allow you to reset your GCU password. If you try to reset your password using this link, you will receive the following message:
Error message: Your account is not enabled for password reset.
For instructions on how to reset your GCU password, click here.
Error Message: “HTTP Status 401 – Authentication Failed: Maximum sessions of 0 for this principal exceeded”
Resolution: This error is resolved by waiting until all LoudCloud login sessions expire (about 15 minutes).
Every time you sign into LoudCloud, it creates a login session that is valid until you have been inactive for 15 minutes or log out; the login session remains active even if you close out of your browser window. If five of these login sessions exist concurrently, you will receive this error. It is best to always press the Log Out button when you’re done in LoudCloud.
Unlike other GCU accounts, students cannot be locked out of the GCU Portal. If you receive the error message below, simply refresh and try again. You may need to clear your cache and cookies if the error is still occurring after entering the correct login information. It is also advised that you reset your password if you aren't sure what it is.