There are a number of different error messages that students can receive when accessing their Halo | Learn classroom. These errors typically indicate that you are trying to log into the wrong version of Halo | Learn, or that it is too early to access your class.
Examples of error messages you may receive when attempting to log into Halo | Learn can be found below.
This error occurs when you attempt to log into Halo without having an account in that system.
The best way to access your LMS classroom is through your GCU Portal. The classroom links located in your GCU Portal will always ensure that you are signed into the proper account.
If you continue to receive this error, select the Back to Home button and then try to sign in into your Halo classroom again. You will be prompted to select another account, ensure that you are using your GCU email address and password.
If you are still unable to access your course, contact Technical Support for your issue to be escalated as necessary.
This may occur for a few different reasons.
- One reason is if there is a network issue that prevents the Halo platform from loading. Make sure that you have a working internet connection. If you’re using a work network from your employer and continuously experience this error, we recommend trying again once you are using a personal network.
- This error could also occur if the class that you are trying to access does not have a faculty member assigned to it yet. This is generally an issue with scheduling, and you can contact Technical Support to confirm if this is the case.
- You may also receive this error if you are in the wrong role. For example, a faculty may be both an instructor and an instructional assistant for a different class. If you have multiple roles and receive this error after clicking a link to a class from within the GCU Portal, we recommend logging directly into Halo and switching your role. Check out the article (Halo | Learn) Switching Roles for information on how to change your role.
- This error could also occur if you are attempting to access a class too early. Students generally gain access to courses 3 days before the start date. Traditional faculty generally get access 21 days before, and online faculty generally get access 6 days before.