Only certain file types can be uploaded into the LMS. This restriction exists to ensure that your instructors can properly view your submitted assignments. If you receive an invalid file type error in LoudCloud or a Skipped unsupported file format error in Halo | Learn when attempting to upload your assignment, you may be uploading an unsupported file type.
The LMS supports most Microsoft Office files and should be the software of choice throughout your degree program. If you don't already have Microsoft Office, check out our guide on how to get it free from your GCU email.
A common Microsoft Office file that is not supported is the Microsoft Publisher file type. To resolve this invalid file type error, you can either zip the file, or save the file as a different type. If you need assistance zipping the file, check out the article How to Zip and Un-Zip Your Files. Alternatively, follow the steps below if you prefer to save as the file as a different file type instead:
- Start by choosing the File tab at the top of your document and select Save As.
- Choose a destination folder for the file and the Save As dialog box will open.
- From the Save As dialog box, click the drop-down menu for Save as type and for this example, select PDF.
- Once selected, click Save.
- This will create a new PDF file under the same name that can be uploaded into the LMS.
This error may occur when using Microsoft Word templates (.dot/.dotx) and occasionally when using the Word 97-2003 Document (.doc) file type, but the process to resolve the issue is nearly the same. The only difference from the example above is to save the file as a Word document (.docx) instead of a PDF.
Supported File Types
Here is a list of supported file types for both LoudCloud and Halo. File types not listed here will generate an invalid file type error in LoudCloud or Skipped unsupported file format error in Halo | Learn. Please note that the file types that are acceptable for submission in the LMS differ from the files types that are acceptable for submission to LopesWrite. Asterisks in the table below indicate supported file types for LopesWrite.
You may also receive an error message if the assignment title includes special characters, or if the file extension is capitalized. On Mac computers for example, this error appears as: "oops something went wrong." See (LoudCloud) Submitting Your Assignments for more information.