The GCU Portal serves as a hub for almost any resource you could need at Grand Canyon University. Inside the GCU Portal, you can access your Halo classroom, view your counselor information, check your GCU email, and much more!
You can access the GCU Portal by navigating to gcuportal.gcu.edu and selecting Student Access.
Once on the login page, enter your GCU email address (username@my.gcu.edu) and password. Keep in mind that your GCU email is not case sensitive.
If this is the first time you are logging into the GCU Portal, you will be prompted to set up account authentication options. If so, follow the prompts provided and see our article, Password Reset Process, for further assistance.
If your account is already set up with authentication options, the portal homepage should appear.
If your account is already set up with authentication options but you still see the prompt, "More information required", your account may have multi-factor authentication enabled. See our separate article on Multi-factor Authentication (MFA) for more information and steps on how to set it up. Once it has been set up, you may be prompted to authenticate with MFA.
If you have any difficulties logging into the GCU Portal, check out the drop-down menus at the bottom of this article.
Accessing Your Halo Classroom in the GCU Portal
Accessing your Halo classroom is as easy as logging into the GCU Portal. Once you have logged into the GCU Portal, you will see a My Courses option in the upper left-hand corner. Click on your course code from the list of options underneath My Courses to be taken directly to that class.
Keep in mind that per GCU policy, previous courses will remain available for six weeks. After this point they may be archived at any time, and will disappear from the My Courses list in your GCU Portal. It is recommended that you save any content that you would like to keep from your course within six weeks of it ending.
GCU Portal Login Issues
Are you having trouble logging into the GCU Portal? The drop-down menus below contain different issues you may encounter when trying to log into your GCU Portal, and solutions on how to solve them.
When accessing the GCU Portal, you may run into the following error message:
An error occurred. Please select ‘Back’ to return to the previous screen. Contact the system administrator if you continue to receive this message.
If this happens, simply clear your cache and cookies.
You may also run into the following error message:
Uh Oh! We’ve encountered an error while processing your request. Please try again, or access support.gcu.edu for additional assistance if the error persists.
If this happens, make sure you are signing in with your GCU email ending in @my.gcu.edu.
There is another error that can occur if you do not include the full GCU email:
Sign-in is blocked
If this happens, go back to the sign-in page and, again, make sure you are including @my.gcu.edu at the end of your username.
During the log in process, you may be asked to select which type of account you are using. The options are Work or school account or Personal account.
You must select Work or school account. If you select Personal Account, you will be directed to an alternate sign in page asking for a password.
Even if you enter your password correctly, an error will appear as shown below.
Error message: Sorry, but we’re having trouble signing you in. We received a bad request.
If you are receiving this error when logging in, navigate back to gcuportal.gcu.edu. You will need to start from the beginning of the login process, and select Work or school account when prompted.
If you have multiple email accounts that are managed through the Outlook email service, you may encounter difficulties logging into your GCU Portal and/or GCU Email. Internet browsers tend to store information that has been entered previously, and may try to log you in using an email that is not associated with your GCU student account.
If you are unable to log into your GCU Portal for this reason, here are a few solutions:
- Clear your cache and cookies
- Use different internet browsers to access your different email accounts. Click here for a list of supported browsers.
- Use incognito or private browsing. This feature is available on Google Chrome and Firefox browsers using the following keyboard shortcuts.
|
Google Chrome |
Ctrl+Shift+N |
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Firefox |
Ctrl+Shift+P |
The correct format of your GCU email address is: username@my.gcu.edu
If you enter your username@gcu.edu instead, you will receive a message that the page is redirecting.
After the page redirects, it will display an error message that reads, “Server Error in ‘/’ Application”.
If this happens, close the tab in your browser and enter gcuportal.gcu.edu into your address bar to start the process over. Make sure to enter your email address correctly to avoid this problem from occurring.
If you enter your password incorrectly when attempting to log into the GCU Portal, you will receive the following error message:
Your account or password is incorrect. If you don't remember your password, reset it now.
If you need to reset your password, first it is necessary to determine if you already have authentication options set up. To check, select the Forgot Password option, complete the CAPTCHA, and click Next. You will receive one of two messages:
- "We're sorry, you can't reset your own password because you haven't registered for password reset.”
- This message indicates that you need to set up your authentication options. For instructions on how to set up your authentication options, click here.
- “Get back into your account”
- If you see this message, along with various password reset methods, then you have already set up your authentication options using the new process and can simply reset your password through the portal. For instructions on how to reset your password through the portal, click here.
Error Message: “HTTP Status 401 – Authentication Failed: Maximum sessions of 0 for this principal exceeded”
Resolution: This error is resolved by waiting until all Halo login sessions expire (about 15 minutes).
Every time you sign into Halo, it creates a login session that is valid until you have been inactive for 15 minutes or log out; the login session remains active even if you close out of your browser window. If five of these login sessions exist concurrently, you will receive this error. It is best to always press the Log Out button when you’re done in Halo.
After 10 unsuccessful login attempts, your account will be temporarily locked. If you receive the error message below, reset your password. After resetting your password your account should be unlocked.
Error Message: “You cannot access this right now. Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin.”
You may experience this error if you are in foreign country. If you are in any of the following countries for travel or work purposes, contact Technical Support and we can assist you with gaining access to your account.
- Iran
- Iraq
- China
- Russia
- North Korea
- Syria
- Pakistan
- Lebanon
- Vietnam
- Kenya
- Tanzania
- Romania
This error sometimes occurs during the initial set-up process. If this error occurs, first make sure you are logging into the correct website. The web address for the GCU Portal is gcuportal.gcu.edu.
If you’ve confirmed that the correct website is being accessed and the problem still occurs, ensure that you are entering your login credentials correctly. If you have additional accounts with Microsoft, such as a personal account, your browser may be entering the saved login information for that account instead.
If the error still occurs, we recommend switching to another browser or clearing cache and cookies. See Basic Troubleshooting for steps on this process if needed.
If you receive this error, contact Technical Support for assistance. This issue requires an escalation.
If you are attempting to access your Halo classroom via the GCU Portal, check out Accessing Your Halo Learn Classroom for the direct link to enter your Halo platform in the meantime.
If you are seeing a blank page and cannot see any apps or course information, make sure your browser is up to date. The Student Portal is only compatible with the latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari. Check out the article Supported Browsers for information on how to update your browser.
Error Message:
User account from identity provider 'live.com' does not exist in tenant 'Grand Canyon University' and cannot access the application '44ea0335-95d0-4338-a56e-fbaec875744f' (Student Portal-Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
You will get this error if you try to sign into the GCU Portal using a personal Microsoft account (Outlook, Gmail, Hotmail) instead of your GCU student email.
Resolution:
Make sure you are signing with your GCU email address (username@my.gcu.edu). If you believe you are currently signed in with your personal Microsoft account, sign out of it completely, and then try signing back in again with your GCU credentials.
If you are seeing this Latin message when trying to log into the GCU Portal, there are a few possible reasons as to why:
“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus placerat nec lacus nec egestas. Suspendisse potenti. Ut sollicitudin sem sapien, non rutrum ante laoreet ut. Aliquam eu pharetra est. Lorem ipsum door sit amet, consectetur adipiscing elit. Ut quis lacus vitae est tristique faucibus. Cras justo lectus, aliquet vel eleifend eu, interdum et massa. Aenean erat enim, pellentesque sed orci quis, consectetur venenatis lacus. Aenean consectetur vulputate nulla a auctor.”- The most common cause for this error is a poor or unstable internet connection. Please make sure that you have a stable connection by Troubleshooting Your Internet Connection.
- If your internet connection is stable, it’s also possible that your browser could be causing the issue. You can try to fix it through Basic Troubleshooting.
- Additionally, if you have a VPN, try turning it off or connect it to a US server.
If none of these troubleshooting steps resolved your issue, then please feel free to reach out to us at Technical Support!