Logging into the GCU Portal – GCU Technical Support

Grand Canyon University is excited to present the GCU Portal. The GCU Portal is intuitive, visually engaging, and fully customizable. Inside the GCU Portal you can access your LoudCloud classroom, view your counselor information, check your GCU email, and much more!

You can access the GCU Portal by navigating to gcuportal.gcu.edu and selecting Student Access.

NOTE You may see a pop up message stating that you are using the “new sign-in experience”. If you choose to use the old one, the screenshots and steps below may differ slightly from what appears on your screen.

Once on the login page, enter your GCU email address (username@my.gcu.edu) and password.

If you are prompted to choose an account type, select work or school account.

If you have any difficulties logging into the GCU Portal, check out the drop-down menus at the bottom of this article.

Accessing Your LoudCloud Classroom in the GCU Portal

Accessing your LoudCloud classroom is as easy as logging into the GCU Portal. Once you have logged into the GCU Portal, you will see a My Courses option in the upper left corner. Click on your course code from the list of options underneath My Courses to be taken directly to that class.

Keep in mind that per GCU policy, previous courses will remain available for a minimum of five weeks. After this point they may be archived at any time, and will disappear from the My Courses list in your GCU Portal. It is recommended that you save any content that you would like to keep from your course within five weeks of it ending.

NOTE After you graduate from Grand Canyon University, you will retain access to the GCU Portal. You will continue to use the same GCU username and password as you did when you were a student. If you don't remember your password, try doing a password reset!

GCU Portal Login Issues

Are you having trouble logging into the GCU Portal? The drop-down menus below contain different issues you may encounter when trying to log into your GCU Portal, and solutions on how to solve them.

Error Accessing Your Portal

When accessing the GCU Portal, you may run into the following error message:

If this happens, simply clear your cache and cookies.

Selecting Work or School Account

During the log in process, you are asked to select which type of account you are using. The options are Work or school account or Personal account.

You must select Work or school account. If you select Personal Account, you will be directed to an alternate sign in page asking for a password.

Even if you enter your password correctly, an error will appear as shown below.

Error message: Sorry, but we’re having trouble signing you in. We received a bad request.

If you are receiving this error when logging in, navigate back to gcuportal.gcu.edu. You will need to start from the beginning of the login process, and select Work or school account when prompted.

Multiple Outlook Accounts

If you have multiple email accounts that are managed through the Outlook email service, you may encounter difficulties logging into your GCU Portal and/or GCU Email. Internet browsers tend to store information that has been entered previously, and may try to log you in using an email that is not associated with your GCU student account.

If you are unable to log into your GCU Portal for this reason, here are a few solutions:

Clear your cache and cookies
Use different internet browsers to access your different email accounts. Click here for a list of supported browsers.
Use incognito or private browsing. This feature is available on Google Chrome and Firefox browsers using the following keyboard shortcuts.

Google Chrome	Ctrl+Shift+N
Firefox	Ctrl+Shift+P

Entering Incorrect Domain

The correct format of your GCU email address is: username@my.gcu.edu

If you enter your username@gcu.edu instead, you will receive a message that the page is redirecting.

After the page redirects, it will display an error message that reads, “Server Error in ‘/’ Application”.

If this happens, close the tab in your browser and enter gcuportal.gcu.edu into your address bar to start the process over. Make sure to enter your email address correctly to avoid this problem from occurring.

Microsoft Password Reset Option

If you enter your password incorrectly when attempting to log into the GCU Portal, you will receive the following error message.

Your account or password is incorrect. If you don't remember your password, reset it now.

Do not click the ‘Forgot your password?’ option. This option will not allow you to reset your GCU password. If you try to reset your password using this link, you will receive the following message:

Get back into your account. We're sorry. You can't reset your own password.

For instructions on how to reset your GCU password, click here.

Error Accessing Your Classroom

Error Message: “HTTP Status 401 – Authentication Failed: Maximum sessions of 0 for this principal exceeded”

Resolution: This error is resolved by waiting until all LoudCloud login sessions expire (about 15 minutes).

Every time you sign into LoudCloud, it creates a login session that is valid until you have been inactive for 15 minutes or log out; the login session remains active even if you close out of your browser window. If five of these login sessions exist concurrently, you will receive this error. It is best to always press the Log Out button when you’re done in LoudCloud.

This issue has been resolved in LMS-TRAD and LMS-GRAD.

Locked Accounts

Unlike other GCU accounts, students cannot be locked out of the GCU Portal. If you receive the error message below, simply refresh and try again. You may need to clear your cache and cookies if the error is still occurring after entering the correct login information. It is also advised that you reset your password if you aren't sure what it is.