Are you trying to do something specific in your LoudCloud class, but you're not sure what to press? The WalkMe guides can help with that! These guides will walk you step-by-step through different processes directly in the class.

To access the WalkMe Guides, click on the question mark in the top right corner of your course.

Once the WalkMe window is open, select a guide to start.

FAQ

The WalkMe launcher (? icon) will not open. What should I do?

If nothing happens after clicking the WalkMe launcher (the question mark icon), we recommend closing the LoudCloud tab you currently have open. Then, open a new tab and go directly to the LoudCloud environment that houses your course. See the links below if you aren't sure what LoudCloud platform to access:

Online Undergraduate (course level up to 499):

https://lms-ugrad.gcu.edu

Online Graduate / Doctoral (course level between 500-999):

https://lms-grad.gcu.edu

Campus Classes (traditional classes with course level up to 499):

https://lms-trad.gcu.edu

What should I do if I receive an error using these guides?

If you are receiving an error or the guides are not working properly, try completing Basic Troubleshooting like switching browsers or clearing the cache and cookies.

Where can I go to view more information on the steps these guides go through?

If you ever want more information on the different processes the guides walkthrough, check out other Support Articles in the Help Center.

Click here to see all of our LoudCloud articles.

How can I stop using a guide once I’ve started?

If you do not wish to continue the guide, you may press the X in the top right corner of the guide popup.

I accidently clicked away from the guide part of the way through. How can I continue it?

If you accidentally close out of the guide, you can always start it again by going back to the WalkMe menu and selecting the guide again.

I don’t see the question mark; how can I use the guides?

If you are logged in to LoudCloud and don’t see the question mark, you may be on your main dashboard. Select one of your courses and the WalkMe guides icon will become visible.

Why am I seeing a pop-up on my dashboard?

For ground students, a Shoutout will appear on the main dashboard when you log into your course for the first time. This will give you the opportunity of starting a guide that will walk through viewing the date you are attending class in person. Press Show Me to start the guide or press I Understand if you want to explore your classroom first. If you would like to revist the guide, you can find it labeled as Finding Attending Date in the WalkMe launcher.

NOTE If you clear your cache and cookies, the Shoutout will reappear. You can press I Understand if you do not want to view the guide again.