There may be times when you will need to troubleshoot your Internet connection. In this article, we will cover the basic troubleshooting steps we use to resolve simple connection issues.
If you are located on campus and are having issues connecting to the Lopes Wi-Fi network, please contact our Help Desk at (602) 639-7700 or stop by our IT Help Desk located on the second floor of the Student Union next to Canyon Coffee.
Step 1: Reset the Connection
Locate your current network connection and status near your time and date on the task-bar. Click on the connection icon, then select Open Network and Sharing Center.
Once you have the Network and Sharing Center open, click on Change adapter settings on the left.
In this window, you can view your active networks. The Local Area Connection is your Ethernet adapter and the Wireless Network Connection is your Wi-Fi adapter. Although, these may be named differently, the default names are Local Area Connection and Wireless Network Connection. Choose the connection you wish to troubleshoot.
Selecting the connection will provide you with the option to enable or disable connection to this network. Select Disable this network device to disconnect from the network.
Then select Enable this network device to reconnect to the network.
Wait a few seconds for your computer to establish a connection and try accessing the Internet again.
Start by bringing up the charms bar on the right-side of your screen by moving your mouse to the bottom-right corner of the screen – where the time and date are located (if in Desktop Mode). From this menu, locate and select the gear or sprocket icon labeled Settings.
Locate and select the name of the network from the bottom of the margin. Select the name of the network again and choose the Disconnect option.
Once you have disconnected successfully, select the network name again and choose Connect.
Wait a few seconds for your computer to establish a connection, then try accessing the Internet again.
From any screen or application, select the Wi-Fi icon from the right section of the menu bar. Choose Turn Wi-Fi Off to disconnect.
Next, select Turn Wi-Fi On to re-connect.
Wait a few seconds for your computer to establish a connection then try accessing the internet again.
If your computer experiences any issues reconnecting to the selected network, please restart the computer and try again. If turning the internet connection on and off again does not resolve the connection issue, please proceed to Step 2.
Step 2: Connect Directly into the Modem
To complete this step, you will need to have physical access to the modem and an Ethernet cable. Plug one end of the cable into the Ethernet port on your computer and the other end of the cable into the Ethernet port on the back of the modem.
If connecting directly into the modem does not fix the connection issue or you do not have an Ethernet cable, proceed to step 3.
Step 3: Reset the Modem
To reset the modem, please follow the steps listed on Restarting Your Modem.
It’s important to note that performing this step will cause all devices connected to this network to lose Internet connection.
If this does not allow access to the Internet, please proceed to step 4.
Step 4: Contact Your Internet Service Provider
If the steps above did not resolve the connection issue, there may be a larger issue preventing Internet access and you should contact your Internet Service Provider (ISP) for further assistance.