Install and Update Adobe Flash Player

What is Flash Player?

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Adobe Flash Player helps deliver web content, such as videos, animations, and application user interfaces. Flash Player is available across multiple browsers and platforms. In some cases, modern web browsers come with flash pre-installed, such as Google Chrome. However, some other browser users may need download and install Flash Player to view and interact with SWF content.

If you're having trouble viewing videos on websites, it's likely that your Adobe Flash Player needs to be updated. It's important to always use the latest version of Adobe Flash Player. To make sure the version on your computer is up-to-date, Adobe has an excellent applet on their help site to verify your Flash Player version and help you update it if needed!

Where can I get support?

Start by visiting Flash Player support for help with installation.

How can I tell if I have the latest version of Flash Player installed and whether it is working correctly?

You can verify that Flash Player is installed by visiting Adobe's testing page. This page will tell you which version is currently installed and provides a list of the latest versions for each platform.

NOTE Even after installing Adobe Flash Player, it may still need to be enabled in your browser. Select one of the browsers below to view a guide on how to enable Adobe Flash Player on your browser.

“Content on this page requires a newer version of Adobe Flash Player” error message on GCU Media URLs

If you are using Google Chrome or Mozilla Firefox as your primary browser and try to access a GCU Media URL (typically part of Course Materials), you may receive an error message indicating you do not have the most updated version of Adobe Flash Player. If you do have the most updated version of Adobe Flash Player and this occurs, you simply need to manually change a setting within your browser. Click on the browser you are using below to view the instructions. Please note, you will still want to ensure that you have Flash Player enabled. For instructions, please see the section below on Enabling Flash Player.

Google Chrome

  1. Click on the image of the shield in the upper right-hand corner, to the left of the star.

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  2. Click on Load unsafe scripts.

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The video should start playing immediately.

Mozilla Firefox

  1. Click on the image of a lock in the upper left-hand corner.

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  2. Click on the arrow to the right of the section that says “Connection is Not Secure”.

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  3. Click on Disable protection for now.

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The video should start playing immediately.

If the webpage you are trying to reach will not play the video even after enabling Adobe Flash and the page is Secure. Follow these steps:

Google Chrome

  1. Click on the Secure option in the upper left-hand corner, to the right of the house icon.

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  2. Click the drop-down option for Flash and select Allow.

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  3. Reload the page and the video should start playing.

Firefox

  1. Click Run Adobe Flash.

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  2. Click Allow to run Adobe Flash Player.

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  3. Reload the page and the video should start playing.

Microsoft Edge

  1. Click Got it from the message that appears in the top right-hand corner.

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  2. Select the Adobe Flash icon, which is next to the Bookmark icon.12.JPG
  3. Choose Always allow and the video should start playing.

Safari 

  1. Select Safari in the top left-hand corner, then Preferences.

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  2. Select Websites, then under Plug-ins, select Adobe Flash Player. Make sure When visiting other websites is switched On.

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NOTE If the website does not load, select On for the desired website.

 

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Enabling Flash Player

Firefox

  1. Firefox > Tools > Add-ons
  2. Select Plugins.
  3. In the list of Add-ons, look for Shockwave Flash.
  4. Select Always Activate.
  5. Restart the browser to ensure the change takes effect.
NOTE If you do not see Shockwave Flash present in Firefox's Plugins, then it will have to be installed. Refer to Adobe's Flash Player Help Guide for installation.

Google Chrome

  1. Menu > Settings
  2. Using the settings search bar at the top of the screen, search for Flash.
  3. Select Site Settings.
  4. Select Flash.
  5. Make sure Ask First is Off.
  6. Close the dialogue box.
  7. Restart the browser to ensure the change takes effect.

Safari (11.0)

  1. Safari > Preferences > Websites
  2. Under Plug-ins select Adobe Flash Player.
  3. Make sure When visiting other websites: is switched to On.
  4. Close the Preferences window.
  5. Restart the browser to ensure the change takes effect.

Internet Explorer

  1. Tools > Manage Add-ons
  2. In the list of Add-on Types, select Toolbars and Extensions.
  3. In the list of Add-ons, look for Shockwave Flash Object.
  4. In the Status column, check to see whether Shockwave Flash Object is Disabled. If it is disabled, click the row for Shockwave Flash Object to highlight it.
  5. In the lower-right corner of the Manage Add-ons dialog box, click Enable.
  6. Close the Manage Add-ons dialog box.
  7. Restart the browser to ensure the change takes effect.

Microsoft Edge

  1. Menu > Settings
  2. Scroll down and select View advanced settings
  3. Make sure Use Adobe Flash Player is switched to On.
  4. Restart the browser to ensure the change takes effect.

 

Still have Problems?

Look for the “Still having problems?” section of the Flash Player Help page for those extra difficult issues.

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