While GCU Technical Support is here to assist you with any technical issues you may experience during your degree program, the best resource for research-related questions is research.gcu.edu. The website serves as a central hub for all information about research at GCU. If you have a question that isn't related to a technical issue, we recommend checking out research.gcu.edu first.

Consistent with Federal Research Guidelines, GCU requires all researchers to successfully obtain research ethics certification prior to initiating their IRB application for approval to conduct human research. Students, faculty, and staff will receive five-year research ethics certification upon successful completion of pre-defined courses hosted by the Collaborative Institutional Training Initiative (CITI).

Click here to be taken to the different CITI login links. After accessing the appropriate login link, you'll be asked to log in. Enter your GCU login credentials.

NOTE Please make sure you are logged out of any Microsoft accounts before accessing any CITI login link, as the single sign-on process may sign you in automatically with an unintended email address. If you have any trouble logging in with your GCU email address, attempt basic troubleshooting.

The next steps will differ depending on your role and prior use of the CITI training website. Review the following list to determine what to do next:

If this is your first time logging into CITI, see the Create a New CITI Account accordion below for a step-by-step guide on creating a CITI account.
If you have completed CITI training within the past 5 years but your pre-existing CITI account used your GCU email address on file, your account has already been migrated for single sign-on capabilities and you were likely logged in automatically.
If you have completed CITI training within the past 5 years but your pre-existing CITI account did NOT use your GCU email address on file, see the Associate your SSO account with a CITI Program Account accordion below for a step-by-step guide on associating your GCU email address with your pre-existing CITI account.
If your CITI account was created prior to December 2015, your training records will be tied to your original CITI account. See the How can I access my old records if my account was created prior to December 2015? FAQ accordion below if you need assistance logging into your old CITI account. If you want to complete new training courses, we recommend using the steps listed in the Create a New CITI Account accordion below to create a new account with your GCU email address.

Associate your SSO with a CITI Program Account

Select I already have a CITI Program account. A new section titled, "Link to an existing CITI Program account" will appear below. Enter your login information for CITI. If you created your original CITI account using the instructions provided by the College of Doctoral Studies, then your CITI username should be your GCU email address. It's possible that you may have created an alternate username, however.

NOTE If you are unable to recall your CITI account username or password, click the link below that says, "Did you forget your CITI Program account username or password?" and follow the prompts provided. CITI can send your username to the email address on file.
If you log in successfully, you will be taken to the Welcome page for CITI. Your account is now linked to your GCU email for single sign-on capabilities in the future.

Create a New CITI Account

Select I don't have a CITI Program account and I need to create one. A new section titled, "Create a new CITI Program account" will appear below. Click Create A New CITI Program Account to continue.
You will be taken to the Welcome page for CITI. You successfully created a new CITI account with single sign-on capabilities for the future.

Accessing the Required CITI Courses

NOTE CITI keeps track of your progress and will return you to where you left off if you sign out.

First, log into CITI.
Under the Institutional Courses heading, click View Courses next to Grand Canyon University. If you don't see these options, look at the top of the screen and ensure that you're on the My Courses tab.
If this is the first time you're registering for a course, you'll be prompted to Add a Course. If you've already completed this process in the past, scroll down until you can see the Learner Tools for Grand Canyon University section. Then, click Add a Course.
You should now be on the Select Curriculum: Grand Canyon University page. Select your role from the GCU Training Matrix. If you aren't sure which role to select, we recommend reaching out to your current course instructor or chair.
- You may select more than one role if needed.
- You may select Browse by Curricula if you don't see your role or need to register for a course that isn't included in your role.
Once all appropriate selections have been made, click Next.

NOTE If you select, "I am conducting research or working with animals" on this page, you'll be presented with an additional question before reaching the next page. Answer these questions based on the instructions provided in your classroom, residency, or from your instructor. It is important to follow the instructions correctly in order to generate the correct CITI training modules.
You will then be taken to your Active Courses page. At the top of the screen, you may see a green checkmark and the confirmation, "You are now enrolled in the course(s) you selected.

NOTE To update expired training, you must retake the same required CITI training course.

FAQ

What courses do I need to complete?

The training courses in CITI are assigned automatically based on your responses to questions on the Select Curriculum page. The required training will be different based on your role and reason for completing CITI training. If you are unsure how to respond to the questions on the Select Curriculum page, please see instructions in your classroom, or reach out to your instructor.

If the required modules do not appear, or if you need to generate different ones for your specific degree / research requirements, you can try re-answering the initial questions to generate the correct modules. See the Accessing the Required CITI Modules accordion above for instructions.

How do I download my certificate of completion?

After completing the modules within CITI, you'll be able to download a certificate of completion to upload to your classroom.

To download your certificate of completion, go to My Records.
From there, you'll see the score for the course and your Completion Record. Click on View-Print-Share underneath the Completion Record column.

NOTE If you do not see your certificate of completion, please ensure you have completed all of your required modules. Module requirements will vary depending on the course you are enrolled in.
On the next page, click on View / Print underneath Completion Certificate to view the PDF for your certificate.
When viewing the PDF, click the download icon in the top-right corner to download the PDF.

How can I access my old records if my account was created prior to December 2015?

If your account was created prior to December 2015, your training records are still tied to that account. To access training records from that account, you can log into CITI using your original username and password. Please note that CITI training expires after 5 years and must be retaken before research can begin.

Navigate to the CITI login page.
If you remember your old login credentials, enter the information and select Log In. If you do not know either of these pieces of information, click the Forgot? button to the right of the appropriate field.
If you've forgotten your username, you'll be asked to provide an email address. If you've forgotten your password, you'll be asked to provide an email address and your original CITI username. Provide the appropriate information and check your email inbox.
Once you have your username and/or have reset your password, log in. Your training records will be available through the Records tab at the top of the page.

How can I transition valid training records from another university to my GCU account?

If you have a CITI account from another university with valid training records, navigate to the GCU SSO Portal for CITI. Once you've logged in with your GCU information, you will see one of two pages depending on the history of your account:

If you are logged into CITI automatically, it means you already had a CITI account associated with your GCU email address. To merge your GCU account with an alternative account, please contact GCU Technical Support. We cannot complete the merge process ourselves, but we can escalate your ticket to the appropriate party and will notify you once it's been completed.
If you are prompted to Associate your SSO account with a CITI Program account, select, "I already have a CITI Program account." You will then be able to enter your login information for your alternate CITI account. For step-by-step instructions on this process, see the Associate your SSO with a CITI Program Account accordion above.

What do I do if I receive the "Training Validation Failed" error on my application?

Once an application for research has been submitted, iRIS checks the CITI website to confirm that the required modules have been completed. You may see the following error message in iRIS if there is a problem with your CITI training validation.

"Training validation failed"

You may also receive an email with the following messages:

"Training failed for users on your study. You will need to address these issues and resubmit the form."

"Study personnel are not registered with up-to-date training records."

There are three potential causes for this training validation error. See the accordions below for instructions on resolving each of the three possibilities.

Are you using the correct email?

For your application to be validated, it must be submitted using your GCU email. As long as the GCU email address is associated with your account, it will validate your application. If the email address you provided when registering for your CITI account is not your GCU email, you can update it with the following steps:

Log into CITI at citiprogram.org
In the upper right corner, click the down-arrow icon next to your name. Then select Profiles.
Scroll down and locate Institutional Profiles. Find Grand Canyon University and select Edit Profile.
Update your Institutional email address to match your GCU email (username@my.gcu.edu), and then click Update. After updating the email, allow 6-12 hours for CITI and iRIS to register the updated email.

Once you have waited 6-12 hours, enter iRIS and retract the application. To retract the application:

Click on My Studies.
Click on the Pencil and Pad icon to open your application.
Click on Retract Submission.
Once the application has been retracted, resubmit the application and the training validation will be cleared.

Have you and all other investigators passed the modules?

If you are receiving the training validation error message, confirm that you have passed all of the modules required for training.

For CDS learners, ensure that you have completed both of the following modules in CITI as well as all other investigators included on the application:

RCR FOR SOCIAL AND BEHAVIORAL SCIENCE DOCTORAL LEARNERS
Social Behavioral Research Students / Social Behavioral Research Faculty

If you or any of the other investigators in your application have not passed these modules, you will need to retract the application and complete these modules. Follow the steps below to retract the application.

Click on My Studies.
Click on the Pencil and Pad icon to open your application.
Click on Retract Submission.
Once the application has been retracted, resubmit the application and the training validation will be cleared.

Do you have your chair listed as a co-investigator?

If you are receiving the training validation error message, check to ensure that you did not accidentally add your chair as a co-investigator on your iRIS application. If your chair is listed as a co-investigator, iRIS thinks they need to complete CITI Training too.

Log into iRIS and select My Studies.
Click on the Pencil and Pad icon to open your application.
The Submission page will open. From here you can see if there are any errors. If there is a CITI Training validation error, click the magnifying glass icon within the error box.
The Submission Tracking page will open. Click the plus sign next to the most recent flagged status event. A description of the error will appear. Look at the names next to Personnel without valid IRB Initial Submission trainings. Confirm if the names listed here are all co-investigators. If you've added your chair's name here as well, you will need to remove it.
Before your chair's name can be removed, you will first need to retract the study. Navigate to the Submissions page to click the Retract Submission button.
Select the Study Management tab and click Key Personnel.
The Assign key personnel (KSP) access to the study page will open. Review the names listed under the Additional Investigators section. If the chair's name is listed here, check the box next to the name and click Remove.
Add the chair's name into Research Support Staff section instead. To do this, click the Add User button to the right of Research Support Staff.
Look up the chair and click the green checkmark next to their name.
Select Chair from the dropdown menu. Then click Save Access to the Study.
Navigate back to the Submissions page and click Resend Submission.

NOTE If you have followed each instruction above and you are still stuck with the "Training Validation Failed" error message on your application, please contact GCU Technical Support for further assistance.

CITI Training

FAQ

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