When utilizing the Citrix Workspace app (formally called the Citrix Receiver) to access Microsoft Project, you may run into an issue locating your saved files while uploading to Halo Learn. Follow the steps below to ensure that the files are saved where you can reach them.

Mac users might need to add a printer in MS Project before they can export the project as a PDF. Please see the troubleshooting section of this article for more information.

Before you save any Project files, ensure that you have selected Gantt Chart from within the view menu. If this option is not selected, the project file will show up blank.

NOTE Be sure to periodically save your work in Project. You can do so by clicking File, then Save. Saving the file this way will only save it within Citrix. To save the file to your device, follow the steps provided below.

Saving Microsoft Project files

Windows

Click on the File tab, then select Export.
On the Export screen, click on Save Project as File.
Select Project on the right and then Save As.
If prompted with a security warning, select Permit all access.
The first time you attempt to export your file, the drop-down menus may be closed for the locations on the left side. To access your local drive, select This PC or the arrow to the left of This PC.
After selecting This PC, you will have several drives available. Select the Local Disk (C: on device name).

NOTE You will have at least two Local Disk (C:) drives in the export window. To successfully export your file to your computer, you must choose the C drive associated with your device name. The drive titled Local Disk (C:) with no additional information is the Citrix C drive. If you choose this drive, you will not be able to locate your file.
Next, click Users.
Access your personal profile.
You will have a list of locations to choose from; select your desired location. Click Save.
The file is now exported. To locate the file, you will have to access your OSDisk (C:) under This PC in the File Explorer.
Select Users, and then access your personal profile.
Select the location you chose (in Step 8) and your file will be visible.
After locating the file, you can drag it to a desired location (i.e. Desktop) for quick access.

NOTE If you do not move the file to another location after exporting, you will have to access your Local Disk C, your user profile, then the location in the Browsing window for Halo Learn.

Mac

Click on the File tab, then select Export.
On the Export screen, click on Save Project as File.
Select Project on the right and then Save As.
If prompted with a security warning, select Read & Write.
The first time you attempt to export your file, the drop-down menus may be closed for the locations on the left side. To access your local drive, select This PC or the arrow to the left of This PC.

NOTE Although you are using a Mac device, the exporting and saving window will display a Windows menu. Be sure to locate the Local disk C associated with your Mac.
After selecting This PC, you will have several drives available. Select the Local Disk (C: on device name).

NOTE You will have at least two Local Disk (C:) drives in the export window. To successfully export your file to your computer you must choose the C drive associated with your device name. The drive titled Local Disk (C:) with no additional information is the Citrix C drive. If you choose this drive, you will not be able to locate your file.
Next, click Users.
Access your personal profile.
You will have a list of locations to choose from; select your desired location. Click Save.
The file is now exported. To locate the file, access Finder, and then select your device drive or Macintosh HD.

NOTE If you do not have your device drive or Macintosh HD available on the left side of Finder, you may need have to add the drives. Review the article Adding the Mac Hard Drive to Your Desktop to do so.
Select Users, then access your personal profile.
Select the location you chose (in Step 8) and your file will be visible.
After locating the file, you can drag it to a desired location (i.e. Desktop) for quick access.

NOTE If you do not move the file to another location after exporting, you will have to access your device drive or Macintosh HD, your user profile, then the location in the Browsing window for Halo Learn.

NOTE If your file is too large to submit, you can zip the file. For assistance with zipping the file, navigate to How Zip and Un-zip your files.

Exporting Microsoft Project files

If you are unable to successfully save and locate your assignment or your assignment requires the submission to be made as a PDF, you can export the file.

NOTE If the program becomes unresponsive or freezes while attempting to export your file, you may force quit the program (ctrl + alt + delete or option + Cmd + Esc on Mac). If you did not save your file prior to attempting the export, force quitting the program will not delete your work. In the event the program becomes unresponsive, it may be best to attempt to save the file for submission.

Windows

Method 1 for exporting MPP files as PDFs

Click on the File tab, then select Export.
Once on the Export screen, click on Create PDF/XPS Document. Then, click on the Create PDF/XPS button.
If prompted with a security warning, select Permit all access.
The first time you attempt to export your file, the drop-down menus may be closed for the locations on the left side. To access your local drive, select This PC or the arrow to the left of This PC.
After selecting This PC, you will have several drives available. Select the Local Disk (C: on device name).

NOTE You will have at least two Local Disk (C) drives in the export window. To successfully export your file to your computer you must choose the C drive associated with your device name. The drive titled Local Disk (C) with no additional information is the Citrix C drive. If you choose this drive, you will not be able to locate your file.
Next, click Users.
Access your personal profile.
You will have a list of locations to choose from; select your desired location. Click OK.
A window for Document Export Options will appear. Ensure All is selected for the Publish Range as well as Document Properties and Document Showing Markup are both checked under Include Non-Printing Information. Select OK.
The file is now exported. To locate the file, you will have to access your OSDisk (C:) from the File Explorer.
Select Users, then access your personal profile.
Select the location you chose (in Step 7) and your file will be visible.
After locating the file, you can drag it to a desired location (i.e. Desktop) for quick access or proceed to submit your assignment to Halo Learn.

NOTE If you do not move the file to another location after exporting, you will have to access your Local Disk C, your user profile, then the location in the browsing window for Halo Learn.

Method 2 for exporting MPP files as PDFs

Click on the File tab, then select Export.
Once on the Export screen, click on Create PDF/XPS Document and click on the Create PDF/XPS button.
If prompted with a security warning, select Permit all access.
Once in the Export window select Downloads and give your file a name. Ensure that the Save as type is set to PDF Files. Select OK.
A window for Document Export Options will appear. Ensure All is selected for the Publish Range as well as Document Properties and Document Showing Markup are both checked under Include Non-Printing Information. Select OK.
Now, the file has been saved to the Downloads Folder. Select File again, and then select Export. Once on the Export screen, click on Create PDF/XPS Document and click on the supplemental Create PDF/XPS button to open up the dialog box again.
Once inside the Downloads folder, right-click on the file and select copy.
Within the same dialog box, navigate to This PC and select the Local Disk (C: on device name).
On your Local disk, open the Users folder.
Access your personal profile.
Finally, select the Desktop on your profile.
Once inside the Desktop folder, right-click and paste the file that you copied from the Downloads folder. Press Cancel.
Check your Desktop to ensure the file copied over, and proceed to submit your assignment to Halo Learn.

Mac

Method 1 for exporting MPP files as PDFs

Click on the File tab, then select Export.
Once on the Export screen, click on Create PDF/XPS Document, and then click on the Create PDF/XPS button.
If prompted with a security warning, select Read & Write.
The first time you attempt to export your file, the drop-down menus may be closed for the locations on the left side. To access your local drive, select This PC or the arrow to the left of This PC.
After selecting This PC, you will have several drives available. Select the Local Disk (C: on device name).
NOTE You will have at least two Local Disk (C:) drives in the export window. To successfully export your file to your computer, you must choose the C drive associated with your device name. The drive titled Local Disk (C) with no additional information is the Citrix C drive. If you choose this drive, you will not be able to locate your file.
Next, click Users.
Access your personal profile.
You will have a list of locations to choose from; select your desired location. Click OK.
A window for Document Export Options will appear. Ensure All is selected for the Publish Range as well as Document Properties and Document Showing Markup are both checked under Include Non-Printing Information. Select OK.
The file is now exported. The file may be visible directly on your Desktop. If your file is not on the Desktop, you will have to access your device drive (this is usually the name chosen by you) or Macintosh HD from Finder.

NOTE If you do not have your device drive or Macintosh HD available on the left side of Finder, you may need to add the drives. Review the article Adding the Mac Hard Drive to Your Desktop to do so.
If you select Macintosh HD directly, select Users, and then access your personal profile. If you select your device drive, select Macintosh HD, then select Users and access your personal profile.
Select the location you chose (in Step 7) and your file will be visible.
After locating the file you can proceed to submit your assignment to Halo Learn.
NOTE If you do not move the file to another location after exporting, you will have to access your device drive or Macintosh HD, your user profile, then the location in the Browsing window for Halo Learn.

Method 2 for exporting MPP files as PDFs

Click on the File tab, then select Export.
Once on the Export screen, click on Create PDF/XPS Document and click on the Create PDF/XPS button.
If prompted with a security warning, select Read & Write.
Once in the Export window, select Downloads and give your file a name. Ensure that the Save as type is set to PDF Files. Select OK.
A window for Document Export Options will appear. Ensure All is selected for the Publish Range as well as Document Properties and Document Showing Markup are both checked under Include Non-Printing Information. Select OK.
Now, the file has been saved to the Downloads Folder. Select File again, and then select Export. Once on the Export screen, click on Create PDF/XPS Document and click on the supplemental Create PDF/XPS button to open up the dialog box again.
Once inside the Downloads folder, right-click on the file and select Copy.
Within the same dialog box, navigate to This PC and select the Local Disk (C: on device name).
On your Local Disk, open the Users folder.
Access your personal profile.
Finally, select the Desktop on your profile.
Once inside the Desktop folder, right-click and paste the file that you copied from the Downloads folder. Press Cancel.
Check your Desktop to ensure the file copied over, and proceed to submit your assignment to Halo Learn.

Troubleshooting Microsoft Project through Citrix Mac Client

The Printer connection isn’t working. Check your printer connections, and then try again.

If you are using a Mac to access Microsoft Project through Citrix, you might encounter an error such as The Printer connection isn’t working. Check your printer connections, and then try again.

This error occurs because Microsoft Project depends on printer drivers to create the PDF document. To resolve the issue, go to File and then select Print on the left-hand side. In the print menu, you should see No Printers Installed. Click this drop-down menu and select Add Printer…

From there, a Find Printers dialogue will appear that can be used to find a printer. Click the Find Now button and a list of printers will appear. Select any printer from the list and press Ok. You might see a Do you trust this printer? message. If so, press the Install driver button to continue.

Now that a printer has been added try going through the steps above.

Saving as an Excel document

If you are unable to save your file as a .mpp or export it as a PDF file, you can try saving the file as an Excel document. Make sure to talk with your instructor before submitting the Project as an Excel file.

Click on the File tab, then select Export.
On the Export screen, click on Save Project as File.
Select Microsoft Excel Workbook and then Save As.
The save window will appear, click This PC.
After you select This PC, you will have several drives available. Select the Local Disk (C: on device name).

NOTE You will have at least two Local Disk (C:) drives in the export window. To successfully export your file to your computer, you must choose the C drive associated with your device name. The drive titled Local Disk (C:) with no additional information is the Citrix C drive. If you choose this drive, you will not be able to locate your file.
Next, click Users.
Access your personal profile.
You will have a list of locations to choose from; select your desired location. Click Save.
The Export Wizard will appear. Click Next.
You will be asked what format you would like to export your data as. Select Selected Data and then click Next.
You will be asked to create a new map or existing map. Select New map and then click Next.
You will be asked what data you would like to export. Check the desired data types and click Next. If you are unsure of your data types, select all three.
You will need to add each column of data you would like to export. Under the column From: Microsoft Project Field, click (Click here to map a field) to view the drop-down menu.

NOTE You can search for your specific data type by typing part of the name after clicking the drop-down menu.
Once you have all your data added, you can preview the information in the Preview section below. When done, click Finish.
The file is now exported. To locate the file, you will have to access your OSDisk (C:) under This PC in the File Explorer.
NOTE If you are a Mac user, you will access your Macintosh HD through Finder, then select your User and personal profile. If you do not have your Macintosh HD available through Finder, you may need to add it. Navigate to the article Adding the Mac Hard Drive to Your Desktop to do so.
Select Users, and then access your personal profile.
Select the location you chose (in Step 7) and your file will be visible.

System administrator error when saving file

When you try to save the file in Microsoft Project, you may get an error message that says, “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator”. If you receive this error message, it is because you are saving the file on the wrong Local Disk (C:) drive. When saving your file onto your computer, make sure you select the Local Disk (C: on ) with your computer name. Saving to this specific drive also ensures that you can access the file directly from your computer outside of Microsoft Project.