When a student submits a paper to the Citation Report system, the service checks the student's submission against a database of materials to look for matches to the text or other materials stored in the its database. The system then generates an originality report that indicates an overall similarity rate. The similarity rate shows the percentage of matching text, as well as sources for the text that was used in the student's paper. Review the video and drop down menus below for more information.
The video below is for a previous version of the Citation Report. If your class is currently using LopesWrite, please navigate to LopesWrite.
For additional citation tips and further explanation on academic integrity standards, check out the Academic Integrity section of the Student Success Center!
The initial assignment submission to the Citation Report system typically returns a report within 15 minutes but can take up to an hour. Additional submissions after this point may not return results for a full 24 hours so as not to pull information from a previous draft. It is always best to create and submit your work a day or two in advance to give the system time to generate a report fully.
The Citation Report system can only read text. If there is text in an image, such as a scanned document, it will not be able to read any text in the image. The Citation Report system might be able to read parts of charts depending on if the chart is an image or created within a word processor (such as Microsoft Word).
No, you cannot submit to the Citation Report system after final submitting an assignment. Final submitting locks the assignment from editing and does not allow for any changes to be made to the document.
However, instructors are able to submit assignments for a Citation Report from within their gradebook by clicking the Submit button under the Citation Report section.
You can save a copy of the report by clicking the download icon.
The Citation Report system excludes quotes and bibliographies from the similarity index by default.
For privacy reasons, Technical Support does not have access to view your report. If you have any questions about the percentage of your paper, it’s best to discuss those details with your instructor, who has access to see your report and can advise you on the best method for reducing your percentage, if needed.
Instructors are permitted to indicate that a different percentage is required for an assignment. For example, if the assignment instructions state that the citation report should be less than 20%, the instructor can indicate that they expect less than 15% instead.
Please reach out to your instructor if you have any questions on what their expectations are for an assignment. Technical Support does not have the ability to change what percentages are required. If you have any concerns regarding citation reports after speaking with your instructor, please reach out to your student services counselor (SSC) as the next point of contact.
Please work with your instructor to achieve an acceptable citation report percentage. Technical Support and the Library cannot assist you with lowering your score, though Technical Support can provide support on basic navigation and functionality.
Turnitin Error Codes
Error code 1009 means that there is a problem with the file being uploaded. Try copying and pasting the contents into a new Word file, save it, and then attempt to upload the newly created file to the submission box instead.
The following error message may appear when submitting your document to generate a Citation Report.
Error code generated by TII is: 1013. Error Description is: You must submit more than 20 words of text.
Error 1013 is most often generated in Word documents when the document has less than 20 words of text. In this situation, read the instructions for the assignment to determine if you are required to submit to the Citation Report system. Generally only documents with more than 500 words need to be submitted for a report. If you encounter error 1013 in a PowerPoint file, try re-saving the file or copying and pasting the content into a new file, as the file itself may be corrupted. You may also want to be sure there are no unusual formatting instances such as content outside of the slides or broken links.
The following error message will appear if you submit a PDF that has no selectable text. Typically, this occurs when the PDF is a scanned image.
Error code generated by TII is: 1023. Error Description is: We're sorry, but we could not read the PDF you submitted. Please make sure that the file is not password protected and contains selectable text rather than scanned images.
You will still be able to submit your assignment. However, if you are unsure if your instructor will accept the assignment without a Citation Report score, you should check with them prior to submitting. If you are unsure of how to contact your instructor, be sure to check out our article on Contacting Your Instructor.
When submitting a Word document consisting of images (no or little text), you may receive the following error message:
"The paper you are trying to submit does not meet our criteria for a legitimate paper. Please try submitting again or contact our helpdesk if the problem persists"
Turnitin is not designed to read graphics. However, you may be required to submit a file with images in conjunction with an essay to Turnitin. If that's the case, ensure you receive an appropriate citation report for the written portion and submit your assignment; it will not generate a report for the graphic file.
Occasionally, the Citation Report will return an error message based upon the name of the file submitted; if the file name is too long or contains punctuation, the Citation Report system may not accept the file. The error may look like this:
The part of the error message following Invalid path will vary based upon the name of the file submitted. In this instance, the name of the file was “Week 4 turn in- 5:1.docx”. In the event that you receive this error message, just save the file under a different name. Ideally, leave out punctuation and spaces and limit the file name to a few words. Then, create a new attempt and submit to the Citation Report system again!