Using Citrix Workspace – GCU Technical Support

Some programs require students to access applications within Citrix Workspace. These applications include SPSS, Microsoft Project. Please read the instructions below to prepare your computer to use these programs in Citrix Workspace.

If you've been a student at GCU for a few years, you may have an older version of Citrix, such as the Citrix Receiver, already installed. If this is the case, you can either continue to use that program or update to the newest version. The old version is still compatible with these applications.

NOTE Full-time faculty members and staff who need to utilize SPSS on their personal devices should use the downloadable version of the software. Using the Citrix version on a personal device (with your staff login credentials) will not allow you to access personal files. See Downloading and Installing SPSS for assistance instead. If you are a full-time faculty or staff using a GCU-issued device, you can utilize either version of the software.

Please follow the following instructions below to install Citrix Workspace.

Installing Citrix Workspace

Navigate to https://www.citrix.com/downloads/workspace-app/. Click Workspace App for Windows or Mac depending on your operating system.

NOTE The Citrix Workspace app is offered for Chromebooks and mobile devices through the appropriate app store. However, GCU Technical Support cannot guarantee that the mobile app will work with the programs offered by GCU. If you experience issues while using the Citrix Workspace app on your mobile device, we recommend switching to a Windows or Mac computer. Chromebooks are not compatible with all GCU websites and applications, and therefore we have a limited scope of service in regard to supporting them. See GCU Technical Requirements for more information.
A drop-down menu will appear, click on the second Workspace App for Windows or Mac.
Click on the most recent version of the Citrix Workspace app for Windows or Mac.
On the next page, select Download Citrix Workspace app for Windows or Mac.

The program will begin downloading. Please select the appropriate icon below for steps on installing the program.

Windows

Depending on your browser, go to the install pop-up that appears and click Save File (in Firefox). Both Google Chrome and Microsoft Edge will automatically start downloading the install file.
Once the download is complete, you can click on the downloaded file in your browser or you can double-click the install file in your Downloads folder to start the installation process. Additionally, there will be another pop-up asking if you want to allow this app to make changes? Click Yes in order to continue the installation process. You will see a Citrix Workspace App pop-up box; click Start and follow the prompts to finish the installation.
Place a check next to I accept the license agreement and select Next.
If you receive a message asking if you would like to enable App protection, it's recommended that you do not enable it; however, this is optional. Click Install to continue.
If prompted to enable single sign-on, do NOT place a check in the box and select Install. Enabling single sign-on may create log in issues in the future, so it's not recommended.

The installation may take a few minutes.
After the installation is complete, you will receive a notification. Once it's finished, click Add Account.

NOTE If you are prompted to restart your computer, please do so. Once your computer is back up, open your Start Menu and search for Citrix Workspace to open. Citrix may automatically open once your computer restarts.
On the Add Account dialog-box, enter https://myapps.gcu.edu in the space provided as the server address. Then click Continue.
Finally, you will be asked to enter your GCU username and password.

In the Username field, enter your GCU username (you do not need to include @my.gcu.edu at the end)

For example: jlope1

In the Password field, enter your GCU password.

NOTE If you receive an Incorrect user name or password error, try entering your username in this format: GCU\username

Click Sign In to finish the installation process.
After you click Log On, the Select Your Account window will appear and will prompt you to select an account. Select GCUStore.

Once you select the GCUStore, the Citrix Workspace App will be ready to run your applications.

macOS

On a Mac computer, the .dmg file appears in the Mac Downloads folder. Click the folder and select the CitrixWorkspaceApp.dmg file. When prompted, click Install Citrix Workspace.
If asked to keep your computer secure, it is safe to select Continue.
Proceed to follow the instructions provided by the Workspace Installer by selecting Continue on the Introduction screen.
On the License screen, click Continue. A window asking you to agree to the terms of the software license agreement may appear, click to Agree to proceed.
The installation location is chosen for you automatically. Click Change Install Location if you would like to do so. Select Install to begin the installation.
Enter your Mac Administrator username and password, then select Install Software.
After the installation, you may be prompted to Add Account. Leave the Add Account box unchecked and click Continue.
Once the installation is complete, click Close.
You may be asked to move the installer to the Trash once the installation is completed. If so, you can click either Keep or Move to Trash, depending on your preference.
Next, locate the Citrix Workspace app from within your Applications folder. You will be asked to enter a work email or server address. Enter https://myapps.gcu.edu and click Add.
You will be asked to enter your GCU username and password. (If you are not automatically asked to enter this information, attempt to open any application and the prompt will appear).

In the Username field, enter your GCU username (you do not need to include @my.gcu.edu at the end).

For example: jlope1

In the Password field, enter your GCU password.

NOTE If you receive an Incorrect username or password error, try entering your username in this format: GCU\username

Click Sign In to continue.
Citrix will also ask you to Add Account. Choose GCUStore and click Select.

The Citrix Workspace App is now ready to open your applications!

Accessing Citrix Workspace

There are two ways to access Citrix Workspace. We recommend the first method, which is using the app that was downloaded onto your device. If you experience any difficulties with that process however, you can also access SPSS and Project through the online version of Citrix. See the steps for your preferred method below.

Accessing via the Citrix Workspace App

After you have completed the installation, open the Citrix Workspace App from the list of programs or apps on your computer. If you are prompted to enter a work email or server address, enter https://myapps.gcu.edu and click Add.

You may be prompted to log in. If so, enter your GCU username (you do not need to include @my.gcu.edu at the end).

For example: jlope1

In the Password field, enter your GCU password. Click Sign In.

NOTE If you receive an Incorrect user name or password error, try entering your username in this format: GCU\username

Click on the Apps button, then select the details option next to the program you want to access.

Click the Add to Favorites button for easier access in the future.

From the menu at the top, select Favorites and then select the program you want to access.

NOTE It may take a few moments for the program to load, so please do not click the app icon more than once.

Accessing via myapps.gcu.edu

After you have completed the installation, navigate to myapps.gcu.edu and login. Enter your GCU username (you do not need to include @my.gcu.edu at the end) and password. Click Log On.

You will be prompted to use the Citrix Workspace App. Select Detect Citrix Workspace app to detect that Citrix has been installed.

Click on the Apps button, then select the details option next to the program you want to access.

Click the Add to Favorites button for easier access in the future.

From the menu at the top, select Favorites and then select the program you want to access.

NOTE It may take a few moments for the program to load, so please do not click the app icon more than once.

Using Citrix with Chromebooks

If you are using a Chromebook, you have the opportunity to use the Citrix Workspace App from the Play Store. Follow these steps to install and access Citrix on your Chromebook.

Open the Google Play Store and search for Citrix Workspace App.
Select Install.
Once installed, open the app.
Go through the permissions prompts. We do recommend that you allow Workspace to access the photos and media on your device so that you can save your work. Once you go through the permissions, select Get started.
Enter myapps.gcu.edu for the store URL and select continue.
Next, enter your GCU username and password and select Sign In.
You will be prompted to select a store. Make sure to select GCUStore.
You can now use the programs that are available in Citrix on your Chromebook.

Programs in Citrix

Please select the appropriate icon below for information about the program you will be accessing.

SPSS Statistics

Microsoft Project

The SPSS Program is the gold standard for quantitative analysis and is used pervasively by academic institutions pursuing advanced research. The GCU SPSS Server allows you to access SPSS without the need to install the program on your personal computer. Access to SPSS through Citrix is limited to certain courses where the program is required. These courses may include (but may not be limited to) BIT-445, COM-355, LDR-800, MGT-670, MIS-600, MIS-615 and may be subject to change.

Preparing for SPSS files

To use SPSS with Citrix, let’s prepare your computer by creating an SPSS folder.

NOTE Preparing an SPSS folder is optional and is not required to use the program. However, it is recommended to prevent saving your files to the wrong drive on your device.

Windows

To create the SPSS folder, start by navigating to your main drive, normally your Local Disk (C:) or OSDisk (C:). To do this, please follow the instructions below.

NOTE If you do not see a Local Disk (C:) or OSDisk (C:) option, look for an option that has (C:).

Click on File Explorer.
Open the This PC accordion on the left-hand side.
Click on Local Disk (C:)or OSDisk (C:).
Right-click and hover over New.
Click Folder.
Name the new folder _SPSS.

NOTE Full-time faculty members and staff: If you are using a GCU Issued Device, you will not be able to access your Desktop and Documents Folders in the Citrix file browser unless you go through your OneDrive – Employee folder.

Mac

If you are using a Mac, you will want to add the folder to your User profile. To do this, please follow the steps below.

Click Finder and select macOS.

NOTE If you are unable to find your hard drive, please see the Adding the Mac Hard Drive to Your Desktop article to show the hard drive on your desktop and sidebar.
Double-click on the Users folder.
Access your personal profile.
Click File at the top-left corner, then click New Folder.
Rename the new folder _SPSS.

NOTE Full-time faculty members and staff: If you are using a GCU Issued Device, you will not be able to access your Desktop and Documents Folders in the Citrix file browser unless you go through your OneDrive – Employee folder.

Accessing SPSS

You will first need to open Citrix Workspace before you can access SPSS, please see the section Accessing Citrix Workspace above.

After accessing Citrix Workspace, click SPSS Statistics and then select Open.
When opening SPSS, the following prompts may appear depending on your operating system and browser.
- If you receive the prompt: An online application is attempting to access information on a device attached to your computer, click Permit use.
- If you receive the prompt: The command prompt has been disabled by your administrator. Press any key to continue, click the X in the upper right corner.
  
  NOTE If you select Block access in the first prompt, you are restricted from saving SPSS files to your Local Disk (C:) and will instead receive an error message that you do not have permission to save files there. If this happens, simply close the Citrix Workspace App, re-open the program, and choose Permit use when prompted. However, if you placed a checkmark in the box next to Do not ask me again for this site, you will need to uninstall and reinstall the program before you can save your files.
When you are accessing SPSS through Citrix for the first time, you will be prompted to Activate IBM SPSS Statistics. Select Apply Existing License. Once you apply the license, you will now be able to use SPSS.
If you are prompted to select the encoding, select Use Unicode Encoding.
Once SPSS is finished loading, you will see the SPSS launch screen, which prompts you to Open another file. You may select files from this menu or you can click Close.
If you click Close, your screen will not display any data, but you can open your SPSS files by clicking File > Open > Data.
A new pop-up window may appear asking if you would like to allow access. Click Permit all access. To prevent this warning from popping up again, check the box for Do not ask me again for this site, if available.
From this menu, click the down arrow and select the Local Disk (C:) with your computer name and open your SPSS folder, if you created one. Find the SPSS file you would like to open and click Open.

If you are on a Mac computer, the Local C Drive may be difficult to locate. We recommend Adding the Mac Hard Drive to your Desktop for easier access.

That's it! You can now begin using SPSS. For questions about using SPSS in conjunction with your assignments, please contact your instructor.

Project 2016 management software enables Project team members to manage tasks, collaborate, submit time sheets, and flag issues and risks. Project 2016 is required to complete assignments for project management courses. These courses may include (but may not be limited to) BIT-415, BIT-445, HCA-620, MGT-440, MGT-640, MGT-665, and MGT-670, and may be subject to change.

To access Microsoft Project, you can use the Citrix Workspace App. The Citrix Workspace App must be installed on each device you want to use to access Project. If you are required to use Microsoft Project for classwork, it should automatically be available through Citrix. However, if you do not have access to Microsoft Project (and it is required to complete classwork), please contact Technical Support. We can only provide access if your course details specify that you need to use Project. We cannot provide access if you want to use Project to complete your coursework or if your instructor wants you to submit a Project file, but the course does not require it.

For more information on saving your Project files, see Saving Microsoft Project Files Using Citrix.

To access Microsoft Project, simply access Citrix Workspace and click Project. Then click Open.

When opening Project, the following prompts may appear depending on your operating system and browser.

- If you receive the prompt: An online application is attempting to access information on a device attached to your computer, click Permit use.
- If you receive the prompt: The command prompt has been disabled by your administrator. Press any key to continue, click the X in the upper right corner.

NOTE: If you select Block access in the first prompt, you are restricted from saving Project files to your Local Disk (C:) and will instead receive an error message that you do not have permission to save files there. If this happens, simply close the Citrix Workspace App, re-open the program, and choose Permit use when prompted. However, if you placed a checkmark in the box next to Do not ask me again for this site, you will need to uninstall and reinstall the program before you can save your files.

If it appears that only one monitor is working, or the screen on one of your monitors goes black, unplug a monitor and reopen MS Project to see if it works. Make sure that your computer is also fully up to date.