If you have recently changed your legal name and would like your GCU username to reflect that change, you will need to start the process by making a request with your Student Services Counselor. The contact information for your personal counselor is inside of your GCU Portal.
Your counselor will ask for documentation proving the name change has gone into effect and will update the system information. Once your counselor has made the updates on their end, you will need to contact Technical Support to have your username updated. Technical Support will check to make sure your counselor has inputted the information into the system correctly. After confirming the information has been entered in the system, Technical Support will get started on the username change. You will receive an email when this process is complete along with your new username.
If you have an apostrophe in your name, you may experience difficulties joining and/or viewing rubrics for a Collaborative Learning Community (CLC) assignment in LoudCloud. If you have an apostrophe in your name and this occurs, contact Technical Support and an administrator can escalate the issue for you.