If you have recently changed your legal name and would like your GCU username to reflect that change, you will need to start the process by making a request with your Student Services Counselor. The contact information for your personal counselor is inside of your GCU Portal.
Your counselor will ask for documentation proving the name change has gone into effect and will update the system information. Once your counselor has made the updates on their end, you will need to contact Technical Support to have your username updated. Technical Support will check to make sure the counselor input the information into the system correctly, and will get started on the username change. You will receive an email when this process is complete and to provide you with your new username.