This page contains information about current known issues in the Learning Management System (LMS). Click the Get Updates button to the right of any issue in order to receive an email once the problem has been fixed.
There are currently ten known issues in the LMS platform.
|Issue||Description||Sign up for Updates|
|Deactivated Icon Appearing When Responding to Class Wall Post||
Icon for deactivation shows next to the account in the Class Wall.
Last Updated: 01/30/20
|OneDrive integration unavailable for some users||
Some users may experience issues using OneDrive to import assignments. Please use alternative upload methods for now.
Last Updated: 07/31/19
|** Users are unable to enter phone information on their profiles||
After users enter a phone number on the Profile page in the LMS and click "Verify", an error message populates:
Last Updated: 06/11/19
|Participation grades can only be submitted one at a time if there are inactive students in the course.
Affected Group: Faculty
The "Grade All" feature does not currently work for Participation grades if a student drops or is removed from a course. Participation grades will need to be submitted one at a time while we work on resolving this issue.
Last Updated: 09/11/19
|LopesWrite functionality for CLC Assignments||
Multiple members in a CLC group should not submit their assignments through LopesWrite. If multiple members submit parts of their assignment to LopesWrite, the final submission combining all of the assignments together will account for the previous submissions in the similarity index. This will result in a higher number than it would be otherwise.
Last Updated: 07/18/19
|** LopesWrite evaluates text not displayed due to Track Changes when calculating the similarity score||
Users may continue to make edits to an assignment after their initial submission to LopesWrite to lower the similarity percentage. If the track changes setting in Microsoft Word is turned on before editing the assignment, the original document will still be stored. While this may be invisible to the user, it’s still visible to LopesWrite and can result in receiving the same similarity index score as before.
**Workaround:** Create a new document in Microsoft Word. Copy and paste your assignment into the new document and submit to LopesWrite
Last Updated: 06/20/19
|Some documents are blank after being uploaded.
Affected Group: Students / Faculty
After uploading a document to LoudCloud, users may receive an error message when attempting to submit the document to LopesWrite. This occurs because the document appears blank, and LopesWrite cannot read it.
Workaround: Create a new document in Microsoft Word. Copy and paste your assignment into the new document and submit it to LoudCloud. This should prevent the document from showing up blank, and LopesWrite will be able to read it.
Last Updated: 12/11/19
|The planner cannot be exported.||
When attempting to export the planner, users will receive an error stating the export has failed.
Last Updated: 03/10/20
|Deactivated students no longer show in the Gradebook page
Affected Group: Faculty
When a student has been removed from a class, they are no longer visible on the Gradebook page.
Last Updated: 06/23/20
|GoogleDrive integration unavailable
Affected Group: Students
Users are unable to use Google Drive. Please use alternative upload methods for now.
Last Updated: 06/07/19