Which system am I using?
You may be using the Old LoudCloud if you see a purple/blue menu bar or if your url starts with
lc-ugrad3.gcu.edu, or lc-grad3.gcu.edu.
You may be using the New LoudCloud (also referred to as the LMS) if your menu dropdown is on the left side or if your url starts with lms-trad.gcu.edu, lms-ugrad.gcu.edu, or lms-grad.gcu.edu.
You may come across an error while taking a quiz where the Save & Next button does not appear on a question. Here are a few workarounds you can use to help you answer the questions and submit the quiz:
The Save and Next button may not appear on a certain question if your browser is zoomed in too far. In order to zoom out, press and hold the Control key (Command on a Mac) and press the minus (-) button. This will incrementally adjust the size of the text and images appearing within your browser. If this does not show the Save and Next button, move onto the next step.
The final question of each quiz will only have the option to Save. Be sure to click save before selecting Submit Quiz.
Tab and Enter
There are some occasions where even though the button is not visible on the screen, the option to select Save and Next is possible. To test this in the Old LoudCloud system, select the answer for the question, press the Tab key on your keyboard then press the Enter key. To test this in the New LoudCloud system, select the answer and press the Tab key twice, then press the Enter key. The answer counter on the right-hand side of the page will let you know if you have any unanswered questions in the quiz.
Contacting your Instructor
It is recommended that you contact your instructor in the event these suggestions above do not resolve the issue. You can contact your instructor via the Individual Forum within the classroom or by email. Please review the article on how to contact your instructor for directions on locating your instructor’s contact information.
We also recommended that you take a screenshot of the questions missing these options for documentation purposes. These screenshots should be included in the message you send to your instructor. For directions on how to taking a screenshot, check out our article on how to take a screenshot.
In the event that your quiz is accidentally submitted, here are some tips on how to avoid accidental quiz submissions.