When you encounter any performance issues related to LoudCloud, it can be frustrating. We are committed to making your experience in LoudCloud an enjoyable one. There are multiple LoudCloud servers and knowing which server you are connected to can help us resolve those issues. Examples of performance issues include:
- Slow loading content
- Proxy errors
- Endless orange circles in the forums
Which system am I using?
You may be using the Old LoudCloud if you see a purple/blue menu bar or if your url starts with
lc-ugrad3.gcu.edu.
You may be using the New LoudCloud (also referred to as the LMS) if your menu dropdown is on the left side or if your url starts with lms-trad.gcu.edu, lms-ugrad.gcu.edu, or lms-grad.gcu.edu.
You can access the server information by clicking the Tech Support link from the LoudCloud log in page or for the bottom of your classroom.
Once you click the Tech Support link, you will receive a Technical Support pop-out box.
To access the server information, click Show System Information.
The server information is listed under the Server Name. This window also provides your Operating System, Browser, Flash Player, and Cookie information. If you click on Send Information to Tech Support, you can email this information to us directly. Simply send the information to technical.support@gcu.edu with a description of your problem.
Server information can be found through the Tech Support link. This can be found at the bottom of the page for the login screen and within your classroom.
After clicking the Tech Support link and receiving a Technical Support pop-out box, you may need to scroll down to locate the server information under Server Name.
This window also provides your Operating System, Browser, Flash Player, and Cookie information. If you click on Send Information to Tech Support, you can email this information to us directly. Simply send the information to technical.support@gcu.edu with a description of your problem.