Depending on the email service you use (such as Gmail or Yahoo!), the New GCU Account email username and password may display as blank. The reason for this is some email providers hide images by default to allow them to load faster. There is typically a button to display all images or show all images, allowing images to display and loading the username and password. If you aren't able to find these buttons, try forwarding the email, but don't send it anywhere. This should force the email to load properly and display the username and password.