Resetting Your Password – GCU Technical Support

To reset your password, you must first be registered for password reset.

If you have already registered, navigate to https://reset.gcu.edu/.

Select Change Password.

Next, click I am a Student.

Enter your username (without @my.gcu.edu) and click Proceed.

Enter your PIN and click Submit.

NOTE If you do not remember your PIN, select I forgot my PIN to be given the opportunity to answer your security questions and verify your identity. If you answer your security questions incorrectly three (3) times, you will be locked out for one (1) hour. Should you be locked out, you can attempt to change your password again after one hour has passed.

After answering your security questions, click Submit.

NOTE If you are having issues remembering your PIN or security questions, please refer to Registering for Password Reset on instructions for Re-Registering your account for a password reset.

Once you are able to verify your identity, you can choose a new password. The password must meet the following criteria:

8-16 characters in length; and contain
One upper case letter;
One lower case letter; and
One number.

NOTE If you do not meet the criteria above, you will receive the following error message, "Password does not meet the complexity of requirements. 8-16 characters, at least 1 number and both upper and lowercase letters are required."

Also, do not include your name or date of birth in your password. Including your personal information will result in the error "Exception has been thrown by target of an invocation."

Lastly, avoid using your GCU username as part of your password. Otherwise, you will receive the error message, "Your password cannot contain your username."

To confirm your password, enter it one more time and click Submit.

You will receive a message confirming your password was successfully reset. To log into your account with your new password, click the Go to the Student & Faculty Portal link.

NOTE Password resets are instantaneous. If you are unable to login after resetting your password, refresh the page.

If you need to reset your password, you can return to reset.gcu.edu anytime!

NOTE You may only reset your password up to five times in a 24-hour period. If you have reset your password more than five times and are having trouble signing in, contact Technical Support for assistance.