On this page, we have provided a list of frequently asked questions for the Learning Management System (LMS) and covers several common issues you may encounter.
Access to discussion questions does not close like assignments and quizzes do. You can continue to reply in the discussion forums even after the week has ended. The only restrictions to posting are that you can't post before the start date of that week or after the class has ended.
No. DQ dates cannot be changed; assignments must be reassigned by the instructor.
In LoudCloud, instructors provide their availability and contact information within their personal profiles. Instructor profiles can be found in the class Roster. Instructors' contact information, by default, is set to private in LoudCloud. Instructors' information may also be provided in the Announcements if unavailable on their profile.
In Halo | Learn, instructors do not have a personal profile. Their contact information is pulled from a external database and cannot be edited within Halo.
No. If you want to complete your assignments or DQs ahead of time, that's perfectly okay. You simply need to wait until the week that the assignment or DQ is due to submit it.
The information provided applies to the learning management system as well. Assignments or DQ's will not display the options to Browse From My Computer or Add A Post until the week that the assignment or DQ is due.
The overall quiz score will be available as soon as the quiz is auto-graded or manually graded by the instructor. Individual question results are not viewable, however. We recommend contacting your instructor if you have any questions about your quiz grade.
LoudCloud: The time zone is based on the time zone you have selected in your LoudCloud profile, and changing this can cause issues with due dates on assignments and quizzes. We recommend keeping the time zone set to (UTC-07:00) Arizona.
Halo: The time zone cannot be adjusted.
Instructors have 48 hours to respond to their students. If more than 48 hours have passed and you are concerned with a lack of communication, you can contact your Student Services Counselor so they can look into the issue.
This policy also applies in the LMS. Instructors have 48 hours to respond to their students or you may contact your Student Services Counselor about your concern with the lack of communication.
In LoudCloud, faculty have to manually make their profile information public. If no email is present, you may ask your instructor to add their email address onto their profile or contact your instructor via the Private Forum. Please refer to Navigating the Forums for more information on contacting your instructor through the individual forum.
In Halo, faculty contact information is public by default.
All of the Grand Canyon University websites are shown advertisement-free. If you see any advertisements in the LMS or any GCU website, your computer may be infected with malware which can cause serious damage to your computer. We suggest checking your computer for malware or asking someone you trust to look at it.
Even though there may be a separate assignment on the calendar labeled, Participation, it simply serves as a reminder to participate in class discussions. The Participation calendar card cannot be responded to and will be marked as "Completed" after you've met the participation requirements for the week. Each class is different, so it is important to reach out to your instructor for clarification about how your participation should be completed.