Here you will find a list of some common questions and answers related to our PDF eBooks!
Downloading Your eBook
If you are unable to move past the downloading step, you may be experiencing an issue you’re your browser. We recommend:
- Clearing your cache and cookies
- Checking the Downloads in your browser
- Trying a different browser
Yes, each time you download an eBook on a different computer, it will have to be unlocked using your GCU username and password.
Logging into Your eBook
Yes, in order to log into your eBook, you must be connected to the internet. After it has been unlocked for the first time, you may select Automatically sign me into this document in the future. This will allow it to remain unlocked without an internet connection when you reopen the eBook. The latest version of Adobe Reader is recommended in order to utilize this feature; for further assistance with Adobe Reader, please refer Installing Adobe Reader for PC or Installing Adobe Reader for Mac.
If you see the letters and numbers in your password instead of asterisks (*), your eBook is not opening in Adobe Reader. To set your eBooks to always open in Adobe Reader, check out our article on setting your default applications!
Like Chrome, Firefox also has a built-in PDF viewer which can prevent eBooks from opening in Adobe Reader. This can cause two issues: (1) the user is unable to type in the Username and Password boxes, or (2) the user can type, but clicking the Log In button will not unlock the eBook. For more information on how to fix this issue check out our article on Disabling your Browser's PDF Viewer.
The following error message occurs when the username or password is entered incorrectly on the login page of a PDF eBook:
“Your credentials appear to be incorrect. Please try again or contact customer support. (bw5)
Would you like to navigate to the support site?”
If you are unsure that you are using the correct login credentials, try resetting your password or recovering a saved password. If you are still unable to unlock the eBook after resetting your password, try downloading the eBook again and log in with the new password.
The following error message occurs when the default Chrome PDF Viewer prevents the eBook from opening in Adobe Reader. "Chrome PDF Viewer: There is a problem with this protected pdf document. It may be damaged or has been tampered with. Please contact the publisher for a clean file. Message Code: 013". For more information on how to fix this error check out our article on Disabling your Browser's PDF Viewer!
Accessing Your eBook
If Adobe Acrobat Reader is blocking access to gcu.edu, you may receive one of the following errors when attempting to access your eBook.
“Your security settings don’t allow access to the protectedpdf server. You must allow access to the server in order to open the document.”
“Adobe Acrobat does not allow connection to: ppdf.gcu.edu”
In which case you will need to allow Adobe to access *.gcu.edu by navigating to Preferences from the Edit menu or hold Ctrl and press K.
In the Preferences window, locate the Trust Manager category from the navigation pane on the left and select Change Settings.
If gcu.edu is listed under “Web Sites”, remove it by selecting it and clicking Delete. Then enter *.gcu.edu in the text box below Specify Web Sites to Allow or Block and click Allow.
Then click the OK button located at the bottom right corner of the window, do this again on the Preferences window.
Using Your eBook
Our licensing agreement with the eBook publishers allows students to print one (1) copy of the eBook for personal use. Other printing problems can have various causes.
- If you receive an error saying, THIS PAGE IS PROTECTED, enter your username and password before attempting to print the document.
- Some eBooks have publisher restrictions that prevent you from printing, editing, or copying content in the document.
Can you print a test page?
Try printing a test page from another document. If you can't, follow these steps to check your connection to the printer:
- Ensure the cable connecting your printer to your computer is securely plugged in.
- If your printer is plugged into a USB hub, unplug the printer cable from the hub. Then, plug the printer cable directly into a USB port on your computer.
- Turn off your printer. Wait 30 seconds, and then turn it on again.
If you are encountering this issue, make sure that the Save ink/toner option on the print screen is unchecked. View Printing eBooks for more information.
By default, Sticky Note and Highlighter tools are available in Adobe Reader. These annotation and markup tools can only be used in an eBook if the publisher has enabled them. In Adobe Reader, choose Add Sticky Note or Highlight text from the Toolbar. The ability to highlight or comment in your eBook requires Adobe DC or later. To keep these changes, you must save the PDF file to your computer. If you close the document without saving, all changes made will be lost.
You may copy content in Adobe Reader, unless the eBook publisher has applied security settings that disallow copying, which is common for most eBooks.
Confirm that content copying is allowed
- Right-click the document, and choose Document Properties.
- Click the Security tab, and review the Document Restrictions Summary.
Copy specific content from a PDF
- Right-click the document, and choose Select Tool from the pop-up menu.
- Drag to select text, or click to select an image.
- Right-click the selected item, and choose Copy.