ATTENTION You will not be able to book future appointments if you miss three appointments. For additional assistance, questions, or troubleshooting, contact the Academic and Career Excellence Center at 602-639-8901.
All active online and cohort students have access to free learning assistance during their first 8 courses. To book an appointment with a LEAD (Learning Advocate), you will first need to access and log into the TutorTrac website.
Click here to be taken to the login page for TutorTrac: http://gcu.tutortrac.com/
Enter your GCU username (@my.gcu.edu is NOT included) and password, then click Login.
NOTE It may take a few moments for the website to load after you hit Login.
If you are a doctoral student, you may receive an “Access Denied” error upon logging in. We recommend utilizing ThinkingStorm for tutoring services during your doctoral program. If you have any questions, please reach out to your chair or the College of Doctoral Studies.
From the main menu on the left side of the screen, click Search Availability.
Click the Center dropdown menu and select, “Online Academic Support (iFYE LEAD Sessions)”.
NOTE If you are an online student and do not have an option for "Online Academic Support (iFYE LEAD Sessions)”, it is likely because there are no tutors who specialize in your course or degree program. We recommend going to ThinkingStorm for alternative tutoring services. If you have any questions, please reach out to Student Success by calling 602-639-8901 or emailing [email protected].
Next, click the Section dropdown menu and choose the course that you would like assistance with.
Click Search to see availability. Then choose a time that works best for you.
Enter your Phone number and fill in the Notes section with a brief description of what you want to cover in your appointment. Then click Save.
Your appointment is now booked! A confirmation email will be sent to your student email. For additional questions, contact Student Success at 602-639-8901.
You can cancel an appointment up to 4 hours prior to the scheduled appointment time.
After logging into the TutorTrac website, the main page will show your upcoming appointments on the left. Click the X icon next to the appointment you want to cancel.
Enter the reason for your cancellation, and the click Confirm Cancellation.
Students also have the ability to upload a document into TutorTrac. You can upload documents to review with a LEAD during your session.First, click the appointment you would like to upload a document for. You can locate your appointment from the main menu of the TutorTrac website.
Click Document from the top of the appointment screen.
Hover over Choose file for upload and click Browse.
After locating and selecting your file, click Upload File.
Click Save. Your document is now successfully uploaded!