This page contains a list of different issues you may encounter when trying to log into your GCU Portal, and solutions on how to solve them. If you are looking for instructions on how to correctly log into the GCU Portal, check out Logging into the New GCU Portal.
Selecting Work or School Account
During the log in process, you are asked to select which type of account you are using. The options are Work or school account or Personal account.
You must select Work or school account. If you select Personal Account, you will be directed to an alternate sign in page asking for a password.
Even if you enter your password correctly, an error will appear as shown below.
Error message: Sorry, but we’re having trouble signing you in. We received a bad request.
If you are receiving this error when logging in, navigate back to gcuportal.gcu.edu. You will need to start from the beginning of the login process, and select Work or school account when prompted.
Multiple Outlook Accounts
If you have multiple email accounts that are managed through the Outlook email service, you may encounter difficulties logging into your GCU Portal and/or GCU Email. Internet browsers tend to store information that has been entered previously, and may try to log you in using an email that is not associated with your GCU student account.
If you are unable to log into your GCU Portal for this reason, here are a few solutions:
- Clear your cache and cookies
- Use different internet browsers to access your different email accounts. Click here for a list of supported browsers.
- Use incognito browsing. This feature is available on Google Chrome and Firefox browsers using the following keyboard shortcuts.
Entering Incorrect Domain
The correct format of your GCU email address is: firstname.lastname@example.org
If you enter your email@example.com instead, you will receive a message that the page is redirecting.
After the page redirects, it will display an error message that reads, “Server Error in ‘/’ Application”.
If this happens, close the tab in your browser and enter gcuportal.gcu.edu into the address bar to start the process over from the beginning. Make sure to enter your email address correctly to avoid this problem from occurring.
Microsoft Password Reset Option
If you enter your password incorrectly when attempting to log into the GCU Portal, you will receive the following error message.
Error message: We don't recognize this user ID or password. Be sure to type the password for your work or school account. Forgot your password?
Do not click the ‘Forgot your password?’ option. This option will not allow you to reset your GCU password. If you try to reset your password using this link, you will receive the following message:
Error message: Get back into your account. You cannot reset your password at this time because required licenses are missing from your organization.
For instructions on how to reset your GCU password, click here.
Error Accessing Your Classroom
Error Message: “HTTP Status 401 – Authentication Failed: Maximum sessions of 0 for this principal exceeded”
Resolution: This error is resolved by waiting until all LoudCloud login sessions expire (about 15 minutes).
Every time you sign into LoudCloud, it creates a login session that is valid until you have been inactive for 15 minutes or log out; the login session remains active even if you close out of your browser window. If five of these login sessions exist concurrently, you will receive this error. It is best to always press the Log Out button when you’re done in LoudCloud.